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Ferns N Petals (FNP)

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Ferns N Petals (FNP)

2.6

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Ferns N Petals (FNP) Reviews Summary

The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
763
value
753
shipping
745
returns
503
quality
722
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Margaret A.
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Very good
October 20, 2020

Reached the recipient in time as per schedule. It was appreciated and liked. I have another order to be placed for an anniversary.

Date of experience: October 18, 2020
India
1 review
0 helpful votes
Follow Himani S.
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Very hard work
October 19, 2020

Good work & thnk you for make our spacial day... i'm like the app & your business... keep it up... farn & patal.

Date of experience: October 18, 2020
Canada
1 review
0 helpful votes
Follow Ravirajsinh S.
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I placed an order just 3 hours ago. I was worried about delivery but it was shockingly on time. You guyz are amazing. Thank you so much.

Date of experience: October 18, 2020
India
1 review
0 helpful votes
Follow Sandhya D.
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Awesome website to send happiness to your family and friends. Most amazing part it if you request them, they will help you always.

Date of experience: October 18, 2020
India
1 review
0 helpful votes
Follow Anupreeta C.
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Excellent service
October 19, 2020

The cake was fresh nd the taste was delicious. Service was also good. Thank You soo much Ferns N Petals you made my day.

Date of experience: October 18, 2020
India
1 review
0 helpful votes
Follow Padma D.
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Happy regular customer!
October 19, 2020

I have used fnp multiple times and been satisfied mostly. Thank you fnp! Will suggest if you could use your network to deliver orders to many people on some special occasions.

Date of experience: October 18, 2020
India
1 review
0 helpful votes
Follow Binita P.
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Happy with product
October 19, 2020

Cake and gift was just awesome. It was just same as it shown in the picture. Really appreciated. I am very happy. Thank u so much for made our birthday so special and beautiful with loving cake. Cake taste was also Suprb..

Date of experience: October 17, 2020
India
1 review
0 helpful votes
Follow Shivangi S.
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Worst Service
October 18, 2020

Pathetic service. Never order from here, they never deliver on time and then give lame excuses. There is no point in delevering gift days after occasion. You will be charged same for even next day delivery. Worst service ever seen. No professionalism, no work ethics. If you cannot delivery the order on time, have the decency to refund the money back. Never going to use this again.

Date of experience: October 17, 2020
India
1 review
0 helpful votes
Follow bhavesh k.
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I received a very cheap and poor quality product. Even customising it thoroughly you get poor print dimensions on the mug and quality of the print is pathetic! The way you'll customise it doesn't matter, because they will do print it only the way they want and not according to your customisation. Definitely won't recommend this site.

Date of experience: October 17, 2020
India
1 review
0 helpful votes
Follow Sanjay N.
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One of the best company in the field of delivering cakes and flowers and other exceptional gifts for all occasions, they also have the best customer service and professional staff.
Thank you so much guys for making this occasion wonderful and cherishing.
Keep up the good work.

Date of experience: October 17, 2020
India
1 review
0 helpful votes
Follow Pooja S.
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Instant delivery
October 17, 2020

I ordered always gift for bday or anniversary for my family members cake would be the best & fresh which is really appreciable. Just you people need to add options of more gifts.

Date of experience: October 16, 2020
Canada
1 review
0 helpful votes
Follow Gagandeep K.
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Best service
October 17, 2020

Best service, good response on phone calls, everything was on time and perfect. Really helpful website to deliver something even from outside of India. Provided all information about order time to time.

Date of experience: October 16, 2020
Canada
1 review
0 helpful votes
Follow charanjit k.
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Broken stuff in delevery
October 16, 2020

I send gift for my sis. But when they received it's in very bad condition. Last time everything was good that's why i wanna to send again by your site. But i feel very disappointed. I spend money and what i will get. Even my sis felt very bad in front of her in laws. Please do some action on this. They send pics to me. I attached. This was the issue with my gift. I complaint for it four times but i will get answer do it with registered E-mail & also we didn't find your order how it possible? Now without any action they closed the issue. We people spend money for happiness of ours special occasions. I attached all the pics.

+5
Date of experience: October 16, 2020
India
1 review
0 helpful votes
Follow Suneeta K.
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The best online site. Very quick response. Product worth the value. I am sooo thankful to them. They made all efforts to make sure I receive the product in time

Date of experience: October 16, 2020
India
1 review
0 helpful votes
Follow Ramya R.
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Choosing ferns and petals is one of the best decisions I have made. I have been continuously shopping some or the other products from this site and I must say all the products I have purchased till now has been very satisfactory and value for money.
I loved them all. Keep it up ferns and petals team. Good work
Thank you so much for making my specials moments more special with your wonderful service..

Date of experience: October 16, 2020
Australia
1 review
1 helpful vote
Follow Sim K.
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Very bad experience ordering my mothers birthday cake through fnp. The product delivered is nothing as shown on site. First they denied that I made the payment, didnt do the delivery on the day (it was a birthday cake), then after lot of following up they deliver this horrible thing all messed up.
Just a bunch of money grabbers.

+1
Date of experience: October 16, 2020
India
1 review
0 helpful votes
Follow Pavan P.
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Good work by fnp
October 16, 2020

Received the order on time(midnight delivery). Professionalism was show cased by fnp in the way the product was packed and handled. Thank you fnp..

Date of experience: October 15, 2020
California
1 review
0 helpful votes
Follow Akanksha D.
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Unacceptable and $#*!ty service. Will never buy from the again. I have had late deliveries twice on my orders. I will never buy from them and encourage everyone to not either. If you get it on time, you are lucky. With birthday gifts though, don't try your luck and order from somewhere reliable. UNPROFESSIONAL, UNACCEPTABLE, UNRELIABLE is all I can say

Date of experience: October 15, 2020
India
1 review
0 helpful votes
Follow Nishat K.
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Good service and product
October 15, 2020

Really happy with the availability of good cakes in small towns... I appreciate the taste and service given by fnp

Date of experience: October 15, 2020
GB
1 review
0 helpful votes
Follow Ajit V.
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Great service!
October 15, 2020

Ordered a cake for my sisters birthday from the Uk. Very easy checkout, ordering process. The cake was wonderful and was greatly appreciated. Really good service and the cake arrived well on time! Keep up the good service.

Date of experience: October 14, 2020

From the business

Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.


fnp.com
Gadaipur, Delhi, India