Ferns N Petals (FNP) has been flagged for suspicious review activity. Many of the reviews look fake and are currently being investigated or have been removed.
Ferns N Petals (FNP)

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Ferns N Petals (FNP)

2.6

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Ferns N Petals (FNP) Reviews Summary

The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
763
value
753
shipping
745
returns
503
quality
722
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Sumit P.
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Fantastic site
November 30, 2020

Superhb site to gift your loved ones with special flowers and gifts. Fantastic website. Lots of varieties are available for flowers, cakes and gifts. We can gift beautiful flowers and many more beautiful items on Special day like Valentine's Day, Diwali etc

Date of experience: November 30, 2020
India
1 review
0 helpful votes
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Satisfied
November 30, 2020

Really a very good website and easy to place orders and really got dilevery on time and I loved the service of fnp

Date of experience: November 30, 2020
India
1 review
0 helpful votes
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Order Place in few step
November 30, 2020

Gr8 experience for search the product and easy to customize it as my requirement. Placing of the order took just few steps.

Date of experience: November 30, 2020
India
1 review
0 helpful votes
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My delivery was on time, the flower bouquet was fresh & pretty, I was always updated. Smooth process

Date of experience: November 29, 2020
India
1 review
0 helpful votes
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Birthday Cake
November 30, 2020

Truffle cake was liked by all. It`s flavor was appreciated by all. 1 thing I did not like was the way it was presented. The message was not written on a gift card as was shown while ordering the cake. It was written on a piece of paper and that also shabbily cut. So, please improve your presentation as it effects the company image.

Date of experience: November 29, 2020
India
1 review
0 helpful votes
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The customer friendly app and thorough professionalism has what is really appreciable. I didnt hv to call anybody anytime and everything was done in time... i loved it. Highly recommended..

Date of experience: November 28, 2020
India
1 review
0 helpful votes
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Worst service
November 28, 2020

I had booked cake for my relative birthday & pay extra 250 for midnight delivery to make them surprise. But #fernsnpetal even bother to inform that our order has been cancelled with out informing us & we are waiting just like fools. Extremely dissatisfied with there service. Worst service ever plz dont purchase any thing from them they are cheating with all customers. Not giving any services.her delivery boys are very roud and eneducated how to speak with customers. Service is very poor. Fernsnpetal only take money they dont provide any services to customers. My order no. Is *******. They take full amount and also take delivery charges but dont delivered my order. Fake people. Plz dont buy any thing from fernsnpetal fake people worst service. 0/10

Date of experience: November 28, 2020
India
1 review
0 helpful votes
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Satisfied Customer
November 28, 2020

Ferns n Petals Always satisfies their customers expectation, highly professional and trustworthy. If suppose there is a miscommunication or something happens btwn them and the customer they'll make it sure to make it everything back to normal. I really really appreciate you all for your efforts. Hats off to you.

Date of experience: November 28, 2020
India
1 review
0 helpful votes
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Bang on time deljvery
November 28, 2020

Despite the fact that the cake of my choice wasn't available, you still managed to deliver an alternate cake right on time.

Date of experience: November 28, 2020
Australia
1 review
0 helpful votes
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Really disappointed with the delivery timelines... wouldn't have order if I knew that the order is not going to be received even by end of the day... how does it even help if you send the flowers meant for anniversary after 8or 9pm when the whole day is gone... pointless and worthless, won't order anything again..

Date of experience: November 28, 2020
India
1 review
0 helpful votes
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Very Happy
November 28, 2020

I was really dicey abt that order will be delivered on time but I would really appreciate... that FNP stand on its promise and actually everything went so smooth and it got delivered juz as expected and same day delivery option is very worthful if u want to surprise anyone. Keep giving ur best FNP... I am I will gonna chose you for every another time... Go for FNP

Date of experience: November 27, 2020
India
1 review
0 helpful votes
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Delivery on tym wid yummy tatse nd also attractive. U cnt leave it by seen again nd again. Price is much higher bt wen u see quality u ll b satisfied

Date of experience: November 27, 2020
India
1 review
0 helpful votes
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Not recommended
November 27, 2020

These guys are pathetic... they don't have value of time... please don't use this service they automatically change the tie as per their convenience and say that their system is showing this time... customer service representatives are nice peoples but... the actual working of the company is not recommended... when you will try to make something special... your special moments only will be shattered. Yes they initiate refund... but I think no refund can fulfill the preciousness of the lost moments.

Date of experience: November 27, 2020
India
1 review
0 helpful votes
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Extremely satisfying
November 27, 2020

I just attached with Ferns n Petals for the first time an amazingly all gone so smooth. Really appreciated in every aspect of the service.

Date of experience: November 27, 2020
New York
1 review
0 helpful votes
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Such a worst service
November 27, 2020

I ordered birthday wooden box, but it isn't working. I raised a ticket within 24 to 48 hours of the delivery. But these people just wanted to close the ticket and not ready to address the issue. They just want the money and they will delivery an unworthy product. Also, they do not have a customer service to look into the issue, just to have an automatic reply and close the ticket.

Date of experience: November 26, 2020
India
1 review
0 helpful votes
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Product is too gud
November 26, 2020

This product was higher than my expectation. I loved it. I got it on time. I received it on time. Thank you so much.

Date of experience: November 26, 2020
Illinois
1 review
0 helpful votes
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Horrible customer Service
November 26, 2020

I ordered a gift for my fiancee took forever to get there after I spoke them them like 10 times and they hangup on me. Supervisor lied to me and said gift will be delivered before 1:00 pm but it never did. So rude on the phone never use this company there are SHADY SHADY SHADY

Date of experience: November 26, 2020
India
1 review
0 helpful votes
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Delivery and product
November 26, 2020

Delivery is on time. Good service. The cake i ordered is exactly same as shown. Overall great experience.

Date of experience: November 26, 2020
India
1 review
2 helpful votes
Follow ASHISH M.
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I had booked cake chocolates rose for my relative anniversary & pay extra 250 for midnight delivery to make them surprise. But #fernsnpetal even bother to inform that our order has been cancelled with out informing us & we are waiting just like fools. Extremely dissatisfied with there service. Do not about there quality. Feel like Paying Extra Getting more fooled. Even the Bill i received was not a GST Bill.

Date of experience: November 24, 2020
Germany
1 review
0 helpful votes
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Flowers
November 25, 2020

Amazing customer service. I was kept informed on Delivery stages, product was as shown in the Website. Very trustworthy company I would say.

Date of experience: November 23, 2020

From the business

Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.


fnp.com
Gadaipur, Delhi, India