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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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I ordered a Rakhi gift for my sister 3 weeks back. Not delivered yet. Every second day, customer support from FnP sends me an email that delivery is scheduled for that day. Only for me to know the next day from my sister that nothing was delivered. Customer support doesnt even bother to acknowledge and never tells me any reason for delays. Customer support is terrible and this is not the first time I had such an experience. I am done with using their service.
Good product line available. Lots of choices. I would definitely recommend everybody to explore the product ranges and order accordingly.
Ferns n Petals bring a smile to my face right from getting the order place and seeing that order being delivered on time, and smile I get to see on my loved ones's faces melts my heart. This is the most efficient service I have used so far, quick, easy, timely and superb quality. Thank you Ferns n Petals! We love you!
My order number was *******. Hope the customer care team look into this matter very seriously as i received a damaged saree. Very angry and upset
I have delivered flowers and chocolate from this website, they did not delivered that decoration what they actually show on the website.
Here my Order ID-*******
I have delivered flowers and choachlate from this website, they did not delivered that decoration what they actually show on the website.
Unprofessional service
No timely delivery
Poor customer service
They mess up your order
They don't value your money and time
I asked my friend in New Delhi to book a birthday cake with greeting card for a friend in Thane, Mumbai. We gave the instruction clearly on what to write in the cake. To our disappointment, when the cake reached the celebrant, no names of sender was there, and they abbreviated the word Happy Birthday to " Happy bday". The cakes are also looking huge in their websites, but in actual size, it's smaller.
For the timing, they delivered it just on time as agreed. It could have been a perfect gift should they strictly follow instructions from their customer.
Never will we book again in this Ferns N Petals.
Disgusting service and delivery, I don't know why their advertisement says fast delivery when it is just opposite of that. Ordered a cake on 4th Sep to be delivered on 5th Sep. The cake got delivered on 6th.
This is the kind of service that they offer. Highly disappointing! Will never ever order from here.
Out for delivery since 5 hours, still hasn't reached, when the distance from shop to home was just 15-20 mins.
Staff and customer executive has been lying all along. Several other good options available in market. Please choose those instead of fnp.
One stop for all occasions for delivery overseas i been using them since years now they never disappoint me, once the quality disappointed me but that ok
Frustrating 1st time experience(Actually Last experience) Paid extra for a 10 am delivery. Sadly they delivered@ 4.50 pm. Called their helpline, wait time of 12 mins, in which they advertised super fast and midnight delivery options. Huh:-(
I had ordered a plan from your online site for my sister and it seemed pretty decent in terms of size in the picture but as it turns out, it was a palm-sized plant and didnt look anything ike the picture you had.
It's my pleasure to let the people know that whatever fern n petals team is doing for the people who distanced with their loved ones from some reasons are remarkable and would like to recommend to all to try atleast ones or visit their site and see the lovely results and again I wish to thank these people for reach in someone's heart on behalf of me, thanks a lot guys, love u
I ordered truffle cake for my daughter in pune but the icing was chocolate chips instead of chocolate truffle taste was not good cant repeat orders sorry
I ordered a cake for my Mom dad anniversary, my card was charged when I contact them for the delivery they said they haven't received the payment, which mean neither the cake got delivered and nor the celebration was done and my money was ruined while I never got back from Ferns N Petals.
I would request you not to prefer Ferns N Petals henceforth neither prefer to order
Pathetic is just one word. Worst
The cake was good but the flowers were not good. Costly than Archie's. The delivery was to be done between 23.30 and 00:00 but the delivery guy reached at 23.00.
They took 250 extra for midnight charges but still it got delivered at 23.00.
Complicated Customer Support. Good Products, and Nice transaction Process and website navigation. Worth using the service. Delivery Agent communication and Reliability need to be improved.
I have been using fnp for quite sometime now. I find it wonderful. It's easy and fast to order and it's value for money. They retain the quality and maintain the service. Recently I ordered flowers, bouquets and cakes for my relatives and friends even in US and the quality and service was excellent. I am very happy and will be using fnp in future too and would recommend friends and relatives as well.
Best experience.
I have ordered cake for janamastmi and they delivered on short time frame. Picture shown on site same as delivered product
I had ordered a bouquet on my husbands birthday. I had mentioned to deliver it on his office address as I want to surprise him. Then I had sent a mail with a request to deliver it around 11 am in the morning. Then contacted Customer care to deliver it on time as well. They have started to deliver it at 6.30 pm in the evening on office address reached office around 8 pm in the night. Obviously no one was there to accept the order at 8 o'clock in the night. My husband and as reached home by that time then he god a call to come and receive the order office is 50km away from home. Obviously he had to refused to come to office to accept the order. Neither they have delivered the oder nor they have refunded my money.
Be careful while prefer this site for given surprise to ur love ones. By selecting this there service I have end up with lot of disappointment. Still regretting. Will suggest don't prefer this site. I had worst experience with them
Delivered on time even it was raining. However i got a complain that i told to put a smiley in the cake i. E. " :D" but it was misinterpreted to something else, plz try to put the name as it is and not interpret anything feom your side. Never mind ;)
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members