Ferns N Petals (FNP)Reviews 2,883

For the last 7 years I have been using other Gift services to send gifts across to India and for the first time I thought to switch and chose Ferns N Petals.

I had ordered a Birth Day gift for my Dad and got a confirmation that it will be delivered on 22 nd of Sept - which was his birthday.

It's was a day pass his bday and the gift wasn't delivered, called Ferns and Petal the every next day and was informed that it will be delivered on Monday. Come Monday it hasn't been delivered yet,, called Ferns n Petals 3 to 4 times and still it is not delivered.

It's now been over a week and the gift still hasn't been delivered. This is most pathetic service I have ever had and NEVER EVER will I order anything from Ferns and Petals. This will need to be heard and I will fight my battle until they deliver the gift to my Dad.

Ordered cake for my sister in Mumbai (Order no. *******). Delivery was as promised. Taste was ok but icing / decoration on the cake was as if a kindergarten kid tried his hand on it. See attached photos. Delivered Vs. photo on website. Pathetic! What's more shocking is that I see no way of writing a review on their site and against my order which was collected by my sister, they show 5 stars by default! Untrustworthy. Never ordering again!

I ordered two cakes for my husbands birthday. One a day before and one a day after! The first cake was horrible with unfresh fruits and looked different from the picture they provide. I called to give my feedback and asked them to get me a fresh cake for the next day party! The next day was even more horrible! They used unfresh and frozen fruits and the cake was completely different from the picture as well! The chocolates they use is not chocolates at all! I don't know how come this site has 5 ratings for this company! My guests also said that I made a mistake and I shouldn't have ordered this from this site! Really bad experience! I wanted to give a zero to their service!

I made an order for delivery next day and got confirmation message. Next day wen I called customer support a lady told that she cannot change time of delivery and it can be done any time if the day. She was also taking in a very disrespectful and unprofessional manner. Later I got a message that order has been dispatched but the delivery dint take place till evening and that too to some wrong address. I kept calling customer care and every time there is a wait time of 6-7 minutes before the call is picked by any executive. The executive confirmed that order has been delivered at wrong address however refused to deliver my order to the intended receipient on her birthday and expressed regret in helping me. They did not even refund my money and rather said that complaint has been registered. What is the use of ordering through ferns and petals if the order can't be devliverwd in the same day. I lost muy money, the giddy dint get delivered and dint get any refund and customer care executive Sahil Kalra dint even make any effort to resolve the issue. Pathetic service. Pathetic customer care

Hi
I have ordered a gift for the First time from Ferns & Petals and had an awful experience.
It's just a simple snack bouquet which you cannot deliver. All items can be easily available in market. Also intimated the things late via Email.

Cannot even replace things which can satisfy the customer.

We are ordering the gifts for some SPL person on SPL occasion. What's the use if you are not delivering items as per customers requirement.

Shut down Ferns & Petals.
It's better if we go on our own & buy the gifts.

Very pathetic experience. Will not order anything henceforth also will not suggest anyone regarding Ferns & Petals.

First order and call it the worst order. The customer support is arrogant and rude especially Ramandeep Kaur. She disconnected the chat without even solving my problem. I ordered something my bhabhi's birthday. Kinda surprise then I came to know that she wont be home at the preferred time slot. Asked them to get it delivered early or change the time slot. I was even ready to pay extra. However, the person on the other hand, Miss Ramandeep Kaur was a jerk. She was not ready to disclose any information. Moreover, she was not ready to help at all. Hating Fnp from the core of my heart. Would make sure that no one in my close vicinity order from these jerks.

I ordered a cake in Mangalore for a particular date chose address etc all correctly. Everything was processed well but when the delivery date came all day I was waiting for the cake to get delivered, when it was almost evening when I enquired about its whereabouts I get to know by a rude customer care rep that my area was out of approximity & they wouldn't be able to deliver there. Why wasn't it told to me at the time of booking,, I ended up with no cake for my parents at end of the day, very frustrating. Never trust FnP. I do not recommend.