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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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I have ordered more than 5-6 times from this site. Every time the delivery was on time. Because of ferns and petals, I am able to send cakes and flowers to my home on all special occasions. I would recommend this to everyone.
I have been ordering from FNP for a long time now and for every occasion, they deliver the best products and on perfect time. I recommended it to my friends and we are all happy customers now. Products have always been as shown in the pictures. Thanks a lot!
I was simply amused by the service offered by Ferns and Petals through their on-line portal. It just few minutes I could select the right gift, write a note along with it and what's more got special discount- it was splendid experience - value for me ey would be understatement. Ferns and Petals actually exceeded my expectations.
I am totally in love with the plants that I bought and the one that came as a gift. The quality is good and the image shown exactly matches the product. Super fast timely delivery. Lot of varieties to choose from. Overall, I am very satisfied and will definitely order again in future for myself and for gifting my loved ones.
I have placed order for pineapple pastry for my parents anniversary. The cake delivered was cheap butter cream cake from a local bakery which costs rs: 100. They charged me 5 times more the price and delivered a worst cake. Never ever going back to them.
They have very poor response for the delivery of online orders. They didn't do any delivery of order for flowers which I placed through online. No response from customer service. Rating should be least. Less than one.
The work done by you not so good. But i loved it. Work hard. And keep up the good works. An u will succeed one day. And tgat day i will give you 5 review my boy.
I sent flowers for mother's day which were supposed to reach on 5/13. I assumed they would be delivered. Left on trip and returned 4 days later and checked with folks in India if they received the flowers. Nope. Checked the order status and it showed delivered. So clearly they completely scammed me or delivered it to a wrong address. They keep sending senseless responses to my case I opened with their customer service. Ridiculous they keep citing a 48 hour policy on perishables. What they don't get it was never delivered. They can not even provide the evidence of delivery and refuse to issue a refund. Funnily enough they send a canned response - We will better serve you next time. Don't you get it - fix this time first and then there will be a next time.
This is second time i used there service. First time it was an issue with duplicate order due to their website. Fine, i gave them benefit of doubt and used it again. This time - non delivery inspite of charging my card. Disappointing!.
Just dispute all of the charges this company that are not valid and at some point they'll improve their service or customer service.
Order number *******
These guys are utterly unprofessional. Bad customer service. No escalation channels. An order placed for delivery 15 days prior was delivered one day later than scheduled. Explanation provided - we can't control delivery. BIG DISAPPOINTMENT. AVOID USING THIS WEBSITE.
I wish I've done more research and seen these reviews before I bought the birthday cake. It looks hideous and even a child could've done a better job decorating. The cake does not look like the photo at all and all placement are just random. Highly recommend no one buys from this place. I've attached photos of what I really bought and what got delivered instead. Disappointment guaranteed.
Bunch of liars and thieves. Never deliver on time and give false promises of time of delivery.
They don't know how to run a business - NEVER DEAL WITH THEM!
It's almost 8pm in India and the Mother's Day flowers have yet not reached - ridiculous.
They should shut down their business if they cant manage it!
The "so called cake" must have been a left-over from a cake smash event, recipients could not decipher the mothers day wishes on it. If these people can run a business esp with their intelligent customer service team which cant get back to a complaint within 24hr to fix that day Im convinced anyone can be better. Picture of their awesomeness included
Worst service ever can't deliver products on time and request for delivery after the occasion
No response from FNP team as well
My product had to be delivered on 9th may still it is not delivered. Very bad service. Even other product whatever i had ordered from it that was also not up to mark, Simply taking more money from customers and not dealing with product quality and delivery and providing wrong expectations. I will suggest everyone don't go for it. There are several better applications who provide better service that it.
Cake order was never delivered. Initiated online chat reg. Order status twice.
Still waiting on rsp
An efficient trustworthy organisation enlivens festive occasions with timely delivery of goodies bringing cheer all around.
1. I ordered half kg cake online, They delivered very bad quality, around 250 gms of cake instead of 500 gms.
2. We raised multiple complaints. Every time they closed our requests. They asked to send cake pics. So, we sent them cake pics with height of the cake and pics from all sides. Then they closed request id. Again after filing complaint, they asked us to send weight of the cake and we sent. These happens three times and they closed request id without taking any actions and Agreeing with us.
3. This happens second time with us. In 2017, they didn't delivered any cake which my brother ordered and didn't give our money back. This time, they delivered poor quality and less quantity cake. Please don't trust this website. There is no guarantee to get your cake to you or recipient. Instead go with "talash.com". They are far better with excellent customer service and delivery services.
Don't deliver on said date
If you want your special occasion to be ruined, please go ahead as my parcel delivered date was of today, and tracking I'd also said it will be delivered today, but it didn't got delivered and they say we are not authorize for delivery as it is done by third party.
Don't know why the hell there is option to choose delivery date than, if they are not responsible for meeting the dates.
My order was delivered within the time frame given. The site is easy to navigate and the choices are awesome.
Easy to order gifts/flowers to our loved ones. We will make happy our loved ones by ordering surprise gifts/flowers from FNP.
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members