Ferns N Petals (FNP)Reviews 2,883

The service is too bad. Please not opt for it. They fool us. I had selected a different cake while ordering but some other cake got delivered. On asking for replacement to the customer care they are saying they cant do anything. It was a expensive cake I lost my money like wise it was my babies birthday, had ordered a cartoon cake for her but someother photo cake got delivered, which was not at all good in appearance. Plus cost being too high! Highly dissapointed. I dont feel like giving any star to such company who dont even know to address the customers queries properly.

I ordered from here once and had so much trouble contacting them but eventually got the product. A week ago my husband sent me something from this site and they didnt deliver it to my correct apartment #. They just said oh go check the mail room or neighbours or security cameras. Am i suppose to knock on neighbours doors and ask. You should make the customer sign when product is delivered. Anyways i went to the post office and found my package. Will not be using this site again.

I had ordered 2 peacock flower arrangements for my mother on 19th March 2019 to be delivered on 21st March 2019. Total cost was over Rs. 9000.
They did not deliver it and then simply sent me a mail asking if it's ok if they deliver it on the 22nd instead!
How is it ok? I wanted my mother to get it on Navroze!
Then I looked up my order on their website and saw that they had just blatantly cancelled the order without even giving me a refund!
Pathetic!

Worst quality. I asked for a 2 kg printed cake. They took 3000 rs for that. Expected a good one because of the price. But they printed "out for delivery" and a green stripe at the bottom of the cake. Worst experience. Won't ever buy from them. Recommend not to buy from them.

DO NOT USE to book for your DEAR ones. No assurance, and no timely deliveries (they just say yes and do what ever delivery guy want to do). - 1st attempt - had to check multile times on timely delivery - but delivered a day before the big day spoiling the surprise. - 2nd attempt - this time they took note and acknowledged everything, but the delivery guy lied that nobody were home. -3rd attempt - after a quick repayment - went to wrong door and left a note saying customer dint answer the call.

Worst Experience. Fern n Petals has spoiled my special 1st month Anniversary day which I won't forget. Ordered a surprise cake for my Husband with lovely message on card and the FnP team has sent wrong card, wrong message with some other Name. And this is not happened 1st time with me, previously also they forgot to send card with cake but i didn't shared any negative feedback but this time they hv crossed everything. I m not gonna use this app again in my life and will share with my family and friends also not to use this app.
I had complained about the same to customer care & the executive was unprofessional, I think FnP team doesn't understand someone's feelings and emotions, he should hv taken some steps to avoid this feedback, atleast he should hv given some alternate option or service recovery, I hv requested him to deliver the right card but he denied, which was not at all acceptable. (FNP Team plz understand & better u guys keep this in your mind that we don't order or give our feedback for refund or for service recovery) we just want our order to be delivered correct and on time.
My order ID - *******

I ordered printed cushion which was to be delivered by 23rd Feb. They deliver it on 27 Feb and meanwhile kept saying that product has been sent to courier and it depends on courier. Then they printed wrong photo on the cushion. When I tried calling customer care. I kept waiting for a long time but no response. Just stuck in waiting queue. I couldnt gift anything to my friend due to them. Deeply disappointed.
Delivery: 1 out of 5 (Atleast it arrived. Though after birthday)
Product: 0 out of 5 (Wrong Product)
Customer Care: 0 out of 5 (Not able to contact them)
Website: 4 out of 5 (They make you believe that they will get your gift on time and then cheat you)

I have ordered a Cake with FnP (Order No. ******* | 11th Feb 2019) for my parents wedding anniversary which was on 12th Feb 2019.
As we can see in the website, I got confirmation that it will be delivered on 12th Feb between 11AM and 5 PM.
The Cake was not delivered and by 9.55 PM I got message that it got delivered. But When I checked with the recipients, they did not even get a call from the agents in this regard.

I had made a plenty of calls in between the day to make sure it will be delivered atleast by midnight, but I was getting response that 'Unable to reach the delivery Agents. Sir, it will be delivered ASAP'. At last after a week of fight, they kindly offered me a re - delivery date.

Simple my kind advice: If you really want the product to be delivered on your expected date for any occasions, then try different service providers.