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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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Ferns and Petals team is amazing!
10 on 10 for customer service.
Ontime delievery and beautiful cake!
You are wise. We can depend on you. You know everything and make it extra special for us. Thank you for gifting. Life is long yet is short. It is special to show you care to the people who have made a difference in your life. You make it extra special where we can do so from the comfort of our own home and do all the hard work of going in heat, rain and cold to deliver special gifts for us. Like a 24hr 365 days santa claus just a click away.
I ordered cake but the cake presentation was so poor as compared to your picture. And the cake taste is good.
I had an unpleasant experience when I received a dead plant as a gift, so I got in touch with the customer support, just to rant. I was surprised by how polite they were, and seemed like they were genuinely sorry. So I decided to give them a chance, and they redelivered my order, and proved to me that they do care about their customers.
You provide best service and also good product quality... I really love it. Thanku
You are doing good work.
I advice everyone to go through wid this service it's excellent I love it... u ppl r dng Gud Job... love it
Connecting people with gifts and Joyful delivery. Product quality and value for money satisfactory. Well designed website.
They delivered the wrong cakes i ordered. Close down your business, please! My family received cheap cakes that are available for purchase meters away from our house.
The best thing at Ferns & Petals is that even at the nth hour, there are options available and we can be assured about a terrific product and good service. Thoroughly happy and will definitely recommend it for your gifting needs.
This is the 2nd time i used FNP to surprise my wife with some cakes and gifts.
Excellent service, reasonable price and very punctual.
They arranged for an eggless cake and delivered it to my house on time, within short notice.
The cake was tasty and the service was prompt despite it being the heavy rainy season. Thanks so much. I have informed all of my family members about the service and website.
Thank you for support... you all guys...
Gift remaining a expression of interest, excitement, fun & love when it is done to right person on right time...
I liked the service of Ferns & Petals as they just delivery quality product on right time with extremely polite & friendly way...
Keep the good works team...
Even I skipped to write a correct address but with good coordination of delivery boy I am able to get on right time and right place.
Thanks for understanding FNP team.
I suddenly decided to compliment my son who stays away on his profession, with a surprise gift on his birthday and my first trial with Ferns n Petals really amazed me. They kept up to their promise of timely delivery of apt product. Rare experience indeed. I recommend you to use www.fnp.com to surprise your dear and near ones.
Options, price bands, smoothly navigable website and timely deliveries. What more can one ask for?
Easy to acess. Easy to get. Fabulous service. Beautiful way of expressing love and care to dear ones via country's best online delivery app FERNS & PETALS.
It was a very smooth and professional experience from the selection to payment to delivery. Timely status update and response from the team on account query were really improved the trust on your service. Thanks team FNP for a great job.
It was a great service and surely will be using in future for all the occasions.
They will provide you service on time and will help you to create special moments for you friends and family far from you. My wife was really happy to get the gift on her birthday.
It was my parents' marriage anniversary and I order a cake and plant. I got a mail in the morning that the order will be delivered at 8:00-15:00. Then automatically the schedule was changed from 7:00-21:00. When I called the customer support they said they can't reach the delivery team. What sort of bull$#*! is this? You spoiled my parents' anniversary and lost a customer!
The product finish was excellent. Picture print was so clear and realistic.
Made our anniversary special
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members