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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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I am glad we have something for same day deliveries and that too under customisation. I made this order nearly 4pm and it was delivered by 9pm. Amazing.
I want to surprise my friend on her birthday at Gurgaon India, the guard didn't let the FNP enter the building so I end up asking my friend to call the shop and they re-deliver my order. It was awesome, my friend like it and Kudos to everyone on email team for quick response and for the delivery man. Thank you Ferns N Petals for helping me making her day special!
Note: please make the hand writing more presentable but I appreciate it.
Thank u so much ferns n petals for on time delivery. Though it was a surprise cake for my husband whose in Lucknow. He loved it. N I'm happy
Thank you for the awesome gift. I ordered it for my sister for her 1st anniversary. The delivery of the product was done on time and also the person did not reveal my name and insisted my sister to check the details only after he left the place. And they both were very happy to receive that gift. Thank you ferns & petals for the amazing gift!
I loved their service. Even they have the best customer service ever!
So polite and helpful.
It was my mistake but still they fixed by problem and could make it up for the occasion,.
Been using Ferns and Petal app for few years now. Three things that are OUTSTANDING:
A) amazing range of choices at reasonable prices.
B) Ease of ordering - just a few clicks.
C) On time delivery to the loved ones!
It's the best app! Hope it continues to grow!
Everything was excellent... giving order was easy. Order delivered on a perfect time... nd product quality was also perfect
We enjoy fnp a lot and do use it on any occasion or for greetings. Fnp has vast variety of products which makes so special. Getting delivered on time and value for money and great moments.
That's an awesome experience getting service from FNP. You can trust them(FNP team) blindly. Great product, perfect timing of delivery. And yes, there was 100% smile on HER face. Keep it up guys, appreciate your efforts.
I m very happy to place my first order this site very fast service nd always touch with me via sms nd e mail love u
Its my man friday, as and when i forget to send best wishes or greetings to my loved ones, FNP is there for me. And i count on it as a good friend doing this favor.
Gift was refused by security at address but with good communication from GNP's problem was resolved quickly, BIRTHDAY GIRL WAS HAPPY! Thank you FNP, DAVE H... U. K.
DO NOT ORDER FROM HERE! MY BOYFRIEND ORDERED HERE TWICE AND SENT THE WRONG CAKE BOTH TIMES! THEY REFUSE TO REFUND US EVEN THOUGH WE CONTACTED THEM THE DAY OF THE DELIVERY! THEY CALLED AND SAID EVEN WHEN HE REPORTED IT 48HRS OF THE DELIVERY, THEYRE NOT A MONEY BACK GUARANTEE COMPANY!
Great experience with love... it was awesome to gift through this site on mother's and father's day to my mom and dad... they are happy to me for gifts.
You are so good! Thank you for always send quality and most important on time.! Thanks a Ton! I would love to order again!
The flowers delivered dried within 2 days, they charge for different time delivery slots but there delivery people dont know what that means. Will never recommend them to anyone
Ordered Cake from Bangalore to my boyfriend who lives in New york. Charged 5000rupees for 300 grams cake. I ordered red valvet which tastes nothing like it. What a mess! Do not order from this site. Just a waste of money.
Fnp delivered a gift to my sister on her anniversary without any packing n gift message. When contacted their team with the complaint they said they'll send a cadbury celebration box with apology note to my sister but again didn't send anything like that to her. Very unprofessional... I recommend not to use fnp for any gift delivery... they spoil it
Thank u team FnP!
The flowers n cake were of good quality and were delivered on time.
Keep up the good work
I have ordered for a birthday cake, and the time they assured between 2 pm to 10: pm, we waited long and tried calling them no response, such useless, if any looking forward please don't use Ferns N petals, they just loot your money and in return frustration, my words won't be enough to write the review, in short, damn $#*!. Even I don't recommend review 1 star,
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members