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The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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I had ordered Birthday Bouquet to my Son in law it was excellent, delivered as expected.
Price is bit high, if FNP considers the same will be great.
Thanks and best wishes
You are best guys, impressed with your service and product quality. Will recommend you to my friends and loved one.
Keep doing well. All the best
I ordered online a cake, flowers and gifts from Australia. Awesome experience. A representative phoned me from India, had updates at every stage, delivery was on time, great quality, very professional. Well done.
Samir - Perth, Australia
Where the are many options for online gifting services, Ferns and Petals have exceeded in bringing best options with excellent service. Totally satisfied! Kudos to them.
I appreciate the team. You delivered order on expected time that is most important thing done by your team.
It's nice experience with ferns and petals! I bought wallet with customized name! Good quality as expected! Thanks
It was my son's birthday and your chocolate truffle cake (his favourite) made it extra special for us. Selection and ordering process is extremely easy. The quality of the product is upto the mark, its value for the money. And the delivery was flawless. Thankyou :)
The data base is impeccable., Staff is courteous and friendly in reminding important dates before the event. Ordering is simple, easy and fast and delivery is smooth on time. Communication is also very good.
On time, as seen on website, as promised, tastes yummy too. Was a wonderful experience with FNP.
Iam sure to go for it in near future too
The order was confirmed to be delivered on the same day but was not done. After follow up they say it's not possible today but no email or anything send from FNP side even after a request to be delivered the next day. Still, it is delayed not yet delivered. The customer care is very bad in answering you're enquiry. Not even accepting the order cancellation. Overall very very bad and poor service.
Thanks for timely delivery of birthday cake! Much appreciated!
Service was really good!
We always order from this site!
Excellent Service. Product was the same as specified on the net. Flowers were fresh and timely delivery. Value for money too.
Every year i send the gifts through to FNP to my parents and friends. This is one of the best service for sending gifts to ur dear ones.
Simply superb and amazing. Have told all my friends. You will have to promote through all social medias. Give discount and offers fifbthe first order. For birthdays of the clients/ customer, you can send them a cake as a surprise
Very Punctual and Quality is same as shown. Person I spoke on phone was very cooperative, knowledgeable and helped me to finalize my deal.
I urgently placed an order to fnp a combo gift (flower&cake) for my mom-in-law in Patna. I was very surprised for the very quick service and updates on my same day delivery order. Though i was in Australia i was able to surprise mommya birthday. Thanks so much fnp for such wonderful service.
Bouquet was the exactly same as shown on portal and roses were fresh when recipient received the order.
Loved this site...!
They have taken my last minute request of changes in the message. Like the customer care effort. Superb guys. Long way to go!
Answer: Don't order with them. They will take your money and then ignore you and give you all stories of why it couldn't be delivered. Rather go to another website. They are also handing out 20% discount vouchers for reviews, so all of these 5 start reviews cannot be trusted at all!
Answer: 100 percent secure by online booking and payment. Friendly booking steps. Overall nice
Answer: I can't say if they are fraud or not, but their service is terrible. Only 2/4 of my orders were delivered. Their customer service is non-existent. Just ignore the emails and mark it as spam. Don't order with them. Avoid!
Answer: A complete scam. They sell used old flowers. Never deliver as shown in pics. Their partners gate them as not paid well.
Answer: They are just there - Just a click on site, they get connected on call like a Ginnie :) And the tickets raised are addressed spontaneously and addressed and closed.
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.

