Ferns N Petals (FNP) has been flagged for suspicious review activity. Many of the reviews look fake and are currently being investigated or have been removed.
Ferns N Petals (FNP)

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Ferns N Petals (FNP)

2.6

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Ferns N Petals (FNP) Reviews Summary

The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
763
value
753
shipping
745
returns
503
quality
722
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

India
1 review
0 helpful votes
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BIRTHDAY BOUQUET
September 1, 2019

I had ordered Birthday Bouquet to my Son in law it was excellent, delivered as expected.
Price is bit high, if FNP considers the same will be great.
Thanks and best wishes

Date of experience: August 31, 2019
AE
1 review
0 helpful votes
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Impressed
September 1, 2019

You are best guys, impressed with your service and product quality. Will recommend you to my friends and loved one.

Keep doing well. All the best

Date of experience: August 30, 2019
Australia
1 review
0 helpful votes
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Fantastic experience
September 1, 2019

I ordered online a cake, flowers and gifts from Australia. Awesome experience. A representative phoned me from India, had updates at every stage, delivery was on time, great quality, very professional. Well done.

Samir - Perth, Australia

Date of experience: August 29, 2019
Oman
1 review
0 helpful votes
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Where the are many options for online gifting services, Ferns and Petals have exceeded in bringing best options with excellent service. Totally satisfied! Kudos to them.

Date of experience: August 29, 2019
India
1 review
0 helpful votes
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Nothing is impossible
August 30, 2019

I appreciate the team. You delivered order on expected time that is most important thing done by your team.

Date of experience: August 28, 2019
India
1 review
0 helpful votes
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Awesome
August 30, 2019

Thank you so much by FNP for giving me such wonderful product. I gave flowers to my friend and she loved it very much.
Thanks a lot

Date of experience: August 28, 2019
India
1 review
0 helpful votes
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It's nice experience with ferns and petals! I bought wallet with customized name! Good quality as expected! Thanks

Date of experience: August 28, 2019
India
1 review
1 helpful vote
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It was my son's birthday and your chocolate truffle cake (his favourite) made it extra special for us. Selection and ordering process is extremely easy. The quality of the product is upto the mark, its value for the money. And the delivery was flawless. Thankyou :)

Date of experience: August 27, 2019
India
1 review
0 helpful votes
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The data base is impeccable., Staff is courteous and friendly in reminding important dates before the event. Ordering is simple, easy and fast and delivery is smooth on time. Communication is also very good.

Date of experience: August 27, 2019
India
1 review
0 helpful votes
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A pleasant experience
August 26, 2019

On time, as seen on website, as promised, tastes yummy too. Was a wonderful experience with FNP.
Iam sure to go for it in near future too

Date of experience: August 25, 2019
AE
1 review
0 helpful votes
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BAD SERVICE
August 25, 2019

The order was confirmed to be delivered on the same day but was not done. After follow up they say it's not possible today but no email or anything send from FNP side even after a request to be delivered the next day. Still, it is delayed not yet delivered. The customer care is very bad in answering you're enquiry. Not even accepting the order cancellation. Overall very very bad and poor service.

Date of experience: August 25, 2019
New Zealand
1 review
0 helpful votes
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Good service.
August 26, 2019

Thanks for timely delivery of birthday cake! Much appreciated!
Service was really good!
We always order from this site!

Date of experience: August 24, 2019
India
1 review
0 helpful votes
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Just Awesome!
August 26, 2019

Excellent Service. Product was the same as specified on the net. Flowers were fresh and timely delivery. Value for money too.

Date of experience: August 24, 2019
India
1 review
0 helpful votes
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Every year i send the gifts through to FNP to my parents and friends. This is one of the best service for sending gifts to ur dear ones.

Date of experience: August 23, 2019
India
1 review
0 helpful votes
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Simply superb and amazing. Have told all my friends. You will have to promote through all social medias. Give discount and offers fifbthe first order. For birthdays of the clients/ customer, you can send them a cake as a surprise

Date of experience: August 23, 2019
Illinois
1 review
0 helpful votes
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Thanks,
August 25, 2019

Good collection of gifts and flowers and was delivered timely!
Billing was not easy with safari and explorer, alert for online billing - use chrome.

Date of experience: August 23, 2019
Florida
1 review
0 helpful votes
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Great Value
August 25, 2019

Very Punctual and Quality is same as shown. Person I spoke on phone was very cooperative, knowledgeable and helped me to finalize my deal.

Date of experience: August 22, 2019
Australia
1 review
0 helpful votes
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I urgently placed an order to fnp a combo gift (flower&cake) for my mom-in-law in Patna. I was very surprised for the very quick service and updates on my same day delivery order. Though i was in Australia i was able to surprise mommya birthday. Thanks so much fnp for such wonderful service.

Date of experience: August 22, 2019
India
1 review
0 helpful votes
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Amazing Bouquet
August 23, 2019

Bouquet was the exactly same as shown on portal and roses were fresh when recipient received the order.
Loved this site...!

Date of experience: August 22, 2019
India
1 review
0 helpful votes
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They have taken my last minute request of changes in the message. Like the customer care effort. Superb guys. Long way to go!

Date of experience: August 22, 2019

From the business

Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.


fnp.com
Gadaipur, Delhi, India