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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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Yesterday I ordered for red velvet cake for my wife's birthday... the cake was delivered on time but we're shock when cut the cake... it was having 80% cream and cake was only 20% that too we had to search... They charged big AMT for half kg... They claimed it was red velvet I could just see the color and taste was like a local bakery cake. Would rate one star that too for good administration... cake negative stars.
Ferns N Petals is the only place (that I have found) where I can get flowers delivered from the USA to India. However, I wouldn't switch to anyone else because I am so pleased with their service. They have always delivered my gifts on time and the prices are extremely reasonable!
My first time ordering from them so I was nervous reading all reviews online of what could go wrong in general with long distance floral ordering in India from USA. However this company did an amazing job of alleviating all my fears. They called me back from India right away to confirm my order and payment accuracy, and delivered beautiful live white lillies, as shown in the picture on their website right away to the recipient. Much appreciated quality and service on both my side and the receiving end. Thank you, will definitely be using you again in the future!
Ordered a flower bouqet and cake for my sister who just delivered a baby boy. Good quality product and delivered as promised
Ordered for delivery to another state. Not only quality, but entire look presented... everything is just awesome
I have ordered from this site a few times to send cakes on various occasions to my Mom. I am very pleased by their choices and the items delivered are exactly what is represented on their site. So no surprises in what is delivered.
Its my second time placing a order with ferns and petals and it is always been a very good experience. The flowers r always fresh, the packaging is top notch and the service is pretty good. There was an issue and they solved it in secs. Super happy:)
Thank you so much ferns and petals.
Ps: not a paid review.
Ferns N petals have always been great with their delivery times, promptness in responding and have always delivered the same products shown on their website. The quality of the products are superior! Thank you Ferns N Petals! :)
Very happy with the prompt delivery of good quality items. Reasonably priced too.
Will definitely use again. Best wishes
Totally Loved the services by team!
I by mistakenly ordered the cake for my MIL for the next day, The support care was kind enough to arrange it on the same day n that too on time. Loved it. And you can surely try their cakes they are Yum
A very satisfying and impressive experience with FNP in all the gift orders done till date... thank you
This is one of the worst gift delivery service company I have ever seen.
Gift was supposed to b delivered on 23rd Sep 2019, however even after multiple follow ups with call centre and chat discussion, still the order is not received.
The order tracking number provided to us is also invalid.
I would say this is a complete fraud and think 1000 times before placing an order with fern n petal. Be safe
I am fully satisfied with the services of FnP. It was my first order. Delivery was dot on time. Quality was excellent. Great
Excellent services and delivered goods on time. In every occassion I have booked through the fern and petals and all the time f&p did the things beyond the expectations.
Very happy with ferns and petals. Excellent quality stuff and very prompt delivery. I even gor a confirmation message stating that my parcel is delivered.
My fiance loved the cake, flowers & chocolates. It was on-time delivery, just before 12 am though I ordered little late as per German time. Customer care also helped me placing my order as I was facing issue in Payment through Paytm. They placed my order and sent the direct payment link. I have been using Ferns & Petals for all the special occasions in my family and I never faced any issue till now.
Loved the timing and way of goods recieved. Very nice quality and as showed in online revieved. Thanks alot team.its my second time with fernnpetals.
Very disappointing experience. The gift which I scheduled to deliver on 23th Sept before 9pm but no deliver my order.
Excellent service. Get delivery on time and yes cake is delicious. Thank u ferns nd petals for such an amazing cake. Would recommended it to everyone
I ordered with ferns and petals at 6 in the morning as central US timing and it was at my delivery destination doors within two hours.
I really appreciate your efforts ferns and petals.
And all the products that i chose were as it is as they were depicted in on the site.
Wonderful job...
Thanks for making my day
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members