On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
One of the best experience for online gift purchase i have. They delivered the order within 15 hrs of placing the order. Best service in the market, no one delivers that quickly that too Personalized gift with photos. That was awesome a lifetime customer they made for sure. Thank u Ferns&Petals.
Would definitely recommend to everyone, easy to use and best convenient options, payment method is also very convenient and the product is definitely as per the picture in the website n also the card with the thought is free which is a great appreciation by ferns n petals
Convenient and pocket friendly with excellent customer service. I live in Canada and I ordered a bouquet for my Uncle and aunt anniversary. I completely forget to pre order and did it on the same day but i would like to thank ferns and petals team because they just delivered my token of love(bouquet) within 4-5 hours. I really appreciate that and would like to continue to shop in the future as well.
I'm always very skeptical about ordering stuff online specially when it comes to personalized gifts. I ordered a personalized photo plant cup for my partner, the quality was great. I'm really impressed.
The personalised cushion that I have ordered was delivered as per my expectation and also was on time. Thank you FNP for keeping and delivering as per your promises.
The materials used in making my flower arrangement was so pathetic that i felt like throwing it away. They show beautiful pictures in website and deliver extremely poor quality and low standard product. The wrap looks so cheap that it is good for wiping their A***! Its definitely not worth ordering online with Ferns & Petals. I can even share the pictures of this awful so called Romantic heart shaped Orchids arrangement. Kindly contact me before buying any product online with these folks. Worst quality!
I had ordered 18 yellow roses for a dear friend as a 'get well' wish. When the flowers were delivered, the quality was not upto the mark, with not very fresh roses delivered (as shared in a picture by my friend). I alerted Ferns and Petals of this, and after some back and forth, the flowers were replaced with fresh flowers.
I appreciate them for being responsible and accountable to customers.
Flowers lift our moods and spread cheer and happiness to those who gift them. Ferns and Petals facilitate this. So, quality is prime, and nothing less that fresh will work. Here's to cheers to Ferns and Petals for being a responsible brand.
It was really up-to the mark and praiseworthy. Everyone coming to our place appreciated the product.
Value for money. Great quality.
Care needs to be taken to properly present the wordings posted by the customer
I placed an order today (Oct 21,2019) for a cake and a chocolate hamper. As soon as I entered my credit card number, I got a message saying that "Transaction failed at bank end". Before I could figure out what happened, I got a call from their customer service rep (Mr. Bisht) who said that there was a problem at their end and so he had emailed me a link that I could use to pay the amount. When I checked my email inbox, there was a Paypal link. He asked me to use that link as a guest and enter my credit card number as well as the billing/shipping addresses. As I was skeptical to enter my credit card number, I started asking him more questions about their website. I also told him that the website was not user friendly and if it continued to give errors then international customers like me won't be able to use their services. To my surprise Mr. Bisht hung up on me. I think FNP is trying to save taxes by asking international customers to use the paypal link to transfer money. Poor service and very bad experience. Never going to use this website again.
I'm too happy that I ordered from ferns and petals... They are really amazing at their work... Everything I orders reached on time... And was beautiful. And cake was too yummy... It was more beautiful more than the image... I'm requesting everyone to please order from here only...
First of all I would like to thank to FnP team for the value they give to their customer. Even for a small order they use to strive for customer. Just like FB they use to remind us well before regarding any occasion if we have ordered anything from them in past.
Delivery was done on time as promised, quality of product was awesome.
FnP u r doing great. All d best
Actually the quality of the personalized gifts was very good.
Moreover, the product was delivered on time.
Slightly expensive, but still a good place to purchase unique items for gifting purposes.
You Guys just ROCK!
Keep up the good work!
There is not a genuine, honest review of firns and flowers delivery service. Painted flowers, delivery time 6:00 am to 9:00 pm, that is 15 hours! Am I bloody going to hang around waiting for your f... flowers?
The quality of product was great. It was delivered on time. Got notified on entire journey from order to delivery which was amazing.
Keep it up
Best in class service best customer service quick and prompt service.
Polite customer care full customisation of products
I have ordered quite a few times from FNP. It's very good if you try to send cake or rakhi or any other gift to your beloved ones. I was quite satisfied with the quality, but I am a little bit dissatisfied with my last order. I ordered a plant, but the plant was looking unhealthy and some of the leaves turned yellow. I am not sure if it will survive or not.
I had recommended my brother to use services by Ferns and Petals for surprising his Fiancee for their special day.
It turned out to be a major disappointment for us.
To begin with the team firstly delivered the wrong flowers ruining all the surprise, then did not deliver the cake.
Moreover, adding to the let down the team irresponsibly said they couldn't contact the receiver, which was wrong.
This has been such a bad experience for us as we had a lot of expectations to make someone's occasion more special rather than ruining it all.
Thank you for making my moms birthday memorable- beautiful fresh flowers delivered timely. Lovely experience, highly recommend.
Easy to order with on-time delivery and customer support is also good...! I order the roses for my wife and she likes it too much.
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members