FlowerShopping

I ordered flowers for my sister's birthday and even paid extra to have them delivered by a certain time. Complete failure. Not only did she not receive them but their excuse was that the florist mistakenly place the order for the following day. What kind of florist do they hire as contractors? Can they not read English? I asked if they could still make the delivery and they said they could not because it was too late to make an arrangement and deliver them.
Why advertise something if you can't deliver. I ask to speak to manager and was told there aren't any. I mean what business doesn't have at least one manager? They offered an upgrade for the following day but the following day was not my sisters birthday. What was I suppose to put on the card "happy belated birthday"? Take it from me. Stay away from these online flower websites. I've tried others with the same problems. It's best to go directly to the florist and deal with them yourself. Whenever I've done so, it has always worked out perfectly. I don't know why I even thought to give these online websites another shot. It's just not worth it. They don't really screen the shops they use. Pathetic.

I placed an order to have flowers delivered to my friend for her birthday. I received a phone call indicating that the flowers could not be delivered on the day I requested, but would be delivered the next day and they would deduct $6.95 off the delivery fee that had been charged. On the second day AFTER the flowers were supposed to be delivered and my friend had not received them, I sent an email inquiring about the status because they do not have a direct phone number and was informed that it I wanted my flowers to be delivered that day I would have to pay more money. I cancelled my order and will have to make sure I get a refund. After this experience I am a little concerned. They give the impression that the flower shop is locally and family-owned in the area, but the phone calls I received came from California not Aurora Colorado. Terrible experience. I would not recommend ordering flowers from here.

I will start by saying the customer service staff are actually quite friendly, and that is the only reason they even get one star.

I ordered and paid for flowers to be sent to a friend for her birthday to be delivered before noon. By 1pm they had not shown up so I called them. The driver had apparently received the wrong address (went to 90 abc street instead of 290) and just went on to the next call. Note there were two contact numbers asked for and provided so the address could have easily been confirmed if he/she had taken the time to call.

Once they finally figured out that this had happened, they said they couldn't promise delivery until 4pm that day. Luckily the person I was buying them for didn't leave as early as anticipated and was still there when they showed up.

They said they would credit the $5.95 to my card for the rush fee but when I got my mastercard bill alas it was for the full amount. And on top of that it is in US dollars. When I called to inquire about this I was able to see in small print at the bottom of the page where it notes this. But my feeling is that if they service to Canadian customers the dollar values should either be in Canadian dollars or US dollar be prominently noted... not in fine print. It added 35% to the cost of the arrangement!

Overall, completely dissatisfied with this experience. The flowers were apparently lovely and again, the staff is friendly, but it doesn't give me the warm and fuzzies and I would never use or recommend this service to anyone.

Stay away from FLOWERSHOPPING.COM. It's the absolutely WORST service I've EVER had in my life. If I could give NO STARS, it would still be too good for this business. These people are not professional at all. Here is why!

I ordered flowers for my friends birthday a few days ago. My order was confirmed and accepted. Your order has been successfully processed. Order Number: *******. Today is my friend's birthday and I've just got a call that the flowers won't be delivered since FlowerShopping don't have coverage in that area.

Didn't they know that 3 days ago when I placed my order? Why wait until the last moment to call me? I don't care about your refund. I care about my friend who won't get her flowers today!

The customer service is really bad. They don't let you give them a solution. They dont listen but talk over you and hang up on you when you try to explain what can be done in this situation. A professional service would call a local florist (in Charlottetown, Prince Edward Island which is 20 minutes away from my friend's house) and pay them to deliver another flower bouquet.

I know it is possible because I've already done it. The local florist will charge you more since it is not exactly in the city but IT IS POSSIBLE, so DON'T LIE TO ME THAT IT'S NOT, LADY in the customer service! You refused to accept the name of the florist who could do it for you.

It was YOUR COMPANY's mistake to accept the order that you couldn't fulfill, not mine. Therefore, you should do EVERYTHING in your power to FIX THE PROBLEM. If you were a professional service which obviously you are NOT. I find this situation outrageous and Im going to post this message on your facebook page to warn other customers... until my friend gets her flowers. Thanks for nothing!

They r cheats who want you to pay first n then no looking back... u r here to go thru unending ordeals

They ask you to fill city details and expect to enter District in it cos they have given it way down in there options...
TRICK---They trap u for remote city delivery... extra excruciatingly painful CHARGES.
So you better fill ur address carefully
Country, state, city and no district.
In my case Under CITY option Hyderabad is reflected right in top lists.no body assumes you would expect a districts name under CITY. It was pointless to scroll down and check for available options, where u might offer R. R. District.
To a person unknown to the intricate details of a city, HYDERABAD was surely sufficient under CITY option.

Though I had paid, it is nothing less than plundering a customer thru unscrupulous means.
I was forced to make the payment, as there is no refund policy in cash. Obviously once you make the payment first, you are just a victim left with no choice. N WHO WANTS THERE GIFT VOUCHERS TO BE REDEEMED NEXT TIME. THERES NO --NEXT TIME atleast from my side

And never go for combo options or gifts along with FLOWERS. The beauty of gifting someone is snatched away becos flowers are delivered on some other day and gift after 3--4 days... What a FARCE

I would never ever visit this website, rather I wld suggest people to never visit it, LEST u would be robbed.

HIGHLY DISAPPOINTED (IN THE AGE OF E-RETAILING)

These R definitely THUGS working with license

Do not use this company. If I could give them zero stars, I would. I ordered flowers for a funeral. I called the company, as I wished to upgrade the flowers featured on their website. I was already ordering the premium package, which is the best arrangement they make in that style. I asked the saleswomen if I could add roses and lilies to the already existing array of flowers. She put me on hold and checked with her supervisor. She returned to the phone and assured me I was able to get the arrangement on the website, plus roses and lilies. I was very clear and she repeated my request clearly and correctly. The flowers that were delivered did not have one rose or lily. I called customer service to inform them of the error. They said the order did not have notes regarding roses and lilies. She was basically calling me a liar. She asked me if I took a picture of the flowers. I told her they were for a funeral and it would not have been appropriate to do so. After explaining in great detail and getting nowhere, I asked to speak to her supervisor. She said she was a supervisor. I asked to speak to her superior and she said I would have to put my complaint in writing. She offered me a $7 credit, which was half the delivery price. I did not have an issue with the delivery. I paid in excess of $150. I told her I was planning on doing a review of her company and she said okay. If you need customer service from this company, you will be needing a lot of luck as well.

If the website accept 0, I would like to give them 0 out of 10. Terrible experience with them. They changed my order 100% with another one, which is used pale and terrible flower. When I ask them, they told me this is their policy. Very Rude people. Terrible customer service.

They refunded the account in keeping with good business practice...

After this correspondence:

Sara this is my fourth communication and I am becoming very motivated
To speak out.

I ordered the flowers based on your promise they would be delivered Friday...
You sent email with instruction to cancel order because you failed to
Deliver Friday...
I canceled the order as instructed on Friday
Even though the order was canceled Friday, you sent the flowers anyway
Saturday...
Because you failed to deliver on time as promised, I bought other flowers...
You know you failed to fulfill your promise, you then failed to
Process the cancellation properly and now because you fail to take
Proper responsibility for your actions, I continue to be
Inconvenienced by your failures causing me to spend more time trying
To get fair treatment. It is a matter of principle...

Do you really think it is okay to make someone pay for flowers twice
Due to your repeated failures...

If I thought I could not cancel the order, I would not have bought the
Second flowers.

Not only did you fail to deliver the flowers, you lied to me when you
Told me how to cancel the flowers... These two failures on your
Part clearly entitle me to a full refund... I will not let this
Go... please take responsibility for your errors and allow me to
Move on with a reasonably good feeling about your company's business
Ethic...