FlowerShopping

I ordered flowers to be sent to a friend who just lost her husband. The order was to be delivered on a Sunday (would have been her 40th anniversary) which was an extra charge. They didn't deliver. The excuse was the shop wasn't open on Sunday and they didn't get the order till Monday morning. I guess I wonder why they took the money for a Sunday delivery knowing they aren't open on Sunday. Very disappointing and sad for my friend.

These guys are the WORST. I ordered flowers for a birthday and they promised to deliver and a couple of hours later they send me an email saying that they can only do it the next day. Who does that? Someone's birthday is once a year!

Dear XYZ, we are unable to deliver your order for ABC on 07/10/2017 as you have requested.
We apologize for any inconvenience this may have created and can offer you a complimentary upgrade on your product if you would still like to have this rescheduled for delivery
Tomorrow.

Will never use these guys. Stay away from these people. They are only after your money!

I wish I had seen all the bad reviews before placing an order with them. I ordered same day delivery & it took me three days to track them down to find out the order was not even delivered, but yet the automated service said the order was delivered. I sent emails, left call back numbers and called when they were supposed to be open, but received no response. When I finally got in touch with someone, they were very nonchalant & said they would get them delivered today... three days late. I demanded a full refund so now I have to wait & see if that happens. Again, do not order from this company. Ordering flowers does not have to be this hard!

While it is a. Com site, it never says it's in US dollar while you look at the site and your order is from Canada. Most site at checkout will state US dollars so you know.
I ended up paying 33% more for my order when I received my credit card statement because of the exchange. While I should have paid more attention this company doesn't mention any type of money, US, Euro, Canadian or whatever.on their site.
I was not pleasently surprise and will never used this site again.

Buyer beware. Poor service, poor customer service, poor complaint resolution. They simply do not care what you get in the end, and do not take responsibility for anything. Again, shop at your own risk!

This was the worst delivery experience I've ever had.

I googled same day flower delivery in Ottawa, Ontario. This site came up first on list. I chose it because I wanted the same day service.

I ordered flowers on my mother's birthday at 8:51am. My mother received a call at 3pm telling her she wouldn't get her flowers that day. This was supposed to be a surprise for my mom so I was no happy that they called her. I called her all day the next day to see if she had received them.

I got a delivery confirmation email at 4:42pm saying that they had been delivered but they had not. I called to see why I had got the confirmation when they had not been delivered. They had no explanation. They told me to call back at 6:30pm if they hadn't been delivered yet.

I called back at 6:30pm and I got an answering service and I had to leave a message. The flowers finally arrived at 7:30pm. They were not fresh and the card enclosed with my message typed on a piece of paper and then taped on the card. It wasn't even a card, it was an advertisement for their business.

To top it off, my credit card statement showed my payment in US funds. I had no idea that this place was in California. I thought I was calling Ottawa, ON, Canada.

I would recommend you do not order anything from this website especially if you are in Ottawa.

This is only getting one star because I can't submit my review without choosing a rating but I would actually give it a 0.

Ordered Teleflora Butterfky Sunrise Delixe arrangement for moms day. Site said if ordered before 3 PM it would be delivered that day. Placed odrer, paid and site then stated could only deliver if ordered before10 AM. Flowers not delivered until Tuesday which was two days later and the arrangement including container was NOT at all close to what I ordered- flowers looked like theynwere leftovers and not at all close to the ordered arrangement while container was somehing one could pick up at a dollar store. Immediately contacted company, sent photos and was told thyr had the right to subsititute. However in this case the subsitutuion policy SHOULD NOT apply as their policy states they can domthis if the flowers are to be delivered on a day of high demand like moms day. HoweveR these were delivered two days after the high demand day. Used this company in the past and had excellent results but will NEVER NEVER use them again-told them they have lost a customer for good.( didn't. Tell though that Imwork with 10,000 employees for more than 22 years, know most of them and that news travels fast in our organization. Hope they have so many customers they can afford to lose a few thousand!

Ordered Mother's Day arrangement early. The flowers and container were nothing like what I ordered. Yes, the site does say they can substitute, but normally it is for a higher quality item, not an inferior product. After 2 weeks of emails and promised phone calls, I talked to a supervisor. Not only were they standing by there florist choice of substitutes, they would only give me 30% off price which was $75 for a coffee mug and flowers! I requested a full refund, which they refused since the product was already delivered. No effort was made to even try and send the correct item. I will never order from this company again. They were a new company to me, so I decided to try them out. Never will I shop at Flowershopping.com again and I would urge you not to either. There are so many other choices on line. I have sent or ordered hundreds of items online and was never treated like this before.

I worked for this company. They're also called Forever Blooming Enterprises and Ranch Florist plus whatever other company names they can hide under. It's a call center that takes orders and customer service and sends orders to the local florist nearest your delivery area.

I could never follow up with their rules or what they asked of us because it's sneaky and just not right. They tell you to take orders no matter what, even if it's an hour or less before (florist can't get everything together and deliver it in an hour) cut off time. They say if customers ask for anything, even if we know it isn't possible, we make sure to guarantee delivery and say "of course!". The staff are childish and they constantly have issues. No one takes this company seriously.

HOW IT WORKS - they have many floral arrangements on the website. You pick one and you pay for it. The $16.95 handling fee is for the company. The rest gets sent to the florist (still not even at the full amount you paid for the arrangement) closest to the delivery area (they use your local florist anyway so you're just paying extra to use them as a middleman). A majority of florists hate the company and won't take orders anymore. So if you got a call saying their florist ran into trouble, they ran out of everything, the need $$$, they had to reach out to an independent florist, etc. - know that they don't have their own florists. ALL florists their orders are sent to are independent and most are frustrated so they refuse to deliver or take orders from flowershopping.com. So they reach out to every single florist in the area, trying to bargain and get their orders sent out. There are many areas where no florist will take their orders anymore and they end up having to call customers to cancel their order but come up with an excuse that our florist had a family emergency or it was too far for delivery.

It's all about lies and not caring about the customer or business, just making money. Normally they do get a lot of orders out and work hard to make sure they get delivered, but there's also a mass majority that get messed up in between and I just feel like a business should be honest and open about their processes.

ALL IN ALL, if you use flowershopping.com then beware of it possibly not getting delivered on time, and be aware that you're paying the company more than what a local florist who needs business would make... Hope this helps!

To customerservice
Yesterday View details.
I only gave a rating because this site requests that we rate the company. But this site doesn't have a less than One rating.
Hi... I am clearly disappointed with the flower
Arrangement my daughter received for her 30th
Birthday. I was looking for a WOW factor cause she
Lives out of Province. And I wanted to send her
Something special.
If that was the premium selection then I can't imagine what a standard arrangement would look like.
The arrangement had 6 pink roses and 6 or so red roses.
And the arrangement it's self is a small/low vase and the balloons towered way too high. It looked like it was put together by someone who has no knowledge of floral design.
When I saw the video/picture that she sent to me... I was very disappointed and thought that
Is just horrible for the price.
Plus the funds are in U. S funds so that enrages me
Even further where I could have used a Canadian
Based company.
After I placed my order I wanted to cancel right away BUT I loved the arrangement that I chosen from the site.
I will not use your company again.
Last week I sent flowers through a different company to my other daughter for her birthday and that arrangement was half the price... BUT the
Arrangement was lovely.
I will clearly use the other florist on a general basis.
Thanks for not making a WOW factor on the flowers.
On Apr 11,2017 7:22 PM, "FLOWERSHOPPING.COM"
£^^\£\ -...

Horrible customer service!
I ordered a bouquet for my friend' birthday which was yesterday on the 03/28/2017, this company didn't delivery it, they didn't even notified me that the order hasn't been placed to be delivered or there
Is an issue with this order, anyway I called them
Today to see what happened why it wasn't delivered
First time when I called them the customer service representative put me on hold and disappeared for five minutes then I called to them second time a girl who answered me by the name Jill was super unprofessional, wouldn't let me finish my sentence when I asked her what her name was her response was that I already asked her about it twice and then I requested to cancel my order and she said she can't even cancel it for me and then she just hang up on me. Oh, forgot to mention that before she hang up on me Jill sad that they have 2000 delivers the need to make per day, that they don't have time to track deliveries for each customers, what does it even mean? It means I'm not a valuable customer? I think I am one of those 2000 people who order flowers from them, is not right? So anyway I am very disappointed by this company! They have really bad customer service! Stay away from them!

My dear friend passed away and I could not attend her services. Ordered from this site and two days later received a phone call they were having problems finding some one in the area? Really!. The person on the phone continues by telling me for another $100 they found someone that will do the arrangement I ordered on line. I don't know what kind of scam this place is playing but I will be filling a report with the better business bureau about this. This was to be there today and I just get a call about this today? I had to stop myself from cursing this person out. Yes I told them to cancel the order. Thank god I did order a second arrangement from a different web site and it was delivered with no problem. WHAT A RIP OFF! HUGE DISAPPOINTMENT. Mr Oneal