FloraQueenReviews 854

Please do yourself a favour and steer well away from floraqueen. They will take your money and deliver nothing, they will even email you saying your order has been delivered.So just to warn anybody who's thinking about using them stay well away unless you have a spare £100 to waste.

The appalling unfair and deceptive practice of having people pay for a bouquet and have it be nothing like what was paid for is shameful. I would wager most people don't catch that quality disclaimer on your website. I wish I could show screenshots of what was ordered and what was received. Do not use this company you will be disappointed. Feel like the FTC should go after these guys it was that egregious.

Never again, no customer service whatsoever
The day my mum was supposed to receive my flowers (and I paid for a specific delivery time) I received an email saying "due to technical issues we cannot deliver your flowers but we will deliver them within 3 days"
A they had my email and telephone number... why did you not call me, email me, text me 24 hours before? Were they so busy?
B why a very specific message was not delivered together with the flowers, and only a random one was?
C why I could not cancel the order?
D why the delivered flowers were "old" and not blossoming?

NEVER AGAIN!

I bought a bouquet for delivery on Valentine's Day. It was not delivered and I could not contact the service in any way. I wrote I don't know how many mails but I was ignored. Bad service and I have already asked for a refund. I strongly advise against.
Joseph

Shady dealings, definitely a fake business, and of course they never deliver anything they just steal your money. If anyone can tell us how we can get them in trouble, please do. It seems they've made a living scamming everyone they can, they need to be stopped.

Unfortunately, I have to give 1 star for this company. It is very unprofessional! I am not satisfied as my mum received somebody's order. Nothing from the package matched to the order I placed. It is true that there was a extra teddy bear in the box but there was missing a white vase that I ordered and paid! In addition to this, the text on the card was for somebody older! Awful experience!
Imagine that your mum is 54 and she receives an card where is wrote felicitations for 80 years old. The text on the card was also in Spanish language and not the language that I wrote! The flower was a orchid which was old and most of its little flowers fell. The colour that I ordered was yellow and she received an ugly red-brownish colour!
I wrote them and tried to get some refund but I was obviously refused! They said that the order was exactly the one I placed and also high quality! Lairs!
Do not be blind by their reviews on their site!
There are lots of good reviews but I think they keep the good ones only and get rid of the bad ones! I will definitely not recommend FloraQueen to anybody! Please avoid! I paid a lot of money for... a mockery!

The biggest scammer in the online industry, don't know the customer services and only after the money!

They took my money. Didn't deliver flowers.
I contacted them 6 times via their Customer Service Portal. It was only through the PayPal Dispute portal that they responded to me.

Ordered flowers for my cousin in New Zealand as her Mother had died. They did not arrive got onto FloraQueen for some reason they said they could not deliver them and would give me a refund. Paid out over £60 all i have got back is £12-60 have sent e-mails to company but no reply. Not only is it very upsetting as my cousin did not get the flowers but they have stolen nearly £48 from me. Would NEVER recommend this company to anyone.

I ordered from this company flowers and gift for my friend in Sweden around Christmas time ( next day delivery 18.12.2020). My order was not delivered and I lost 123 euros. I was trying to contact them but they ignored me first, after some time they hit me back with so undetailed email: your order has been delivered.
I am very disappointed, customer service absolutley 0. If you read Flora Queen my order nr is *******.
People please be careful with this company, don't read beautiful headlines in ads, but read reviews.

Haven't received my order, i ordered 2 days before delivery day and they failed. Even now i have war with them to receive my money back, they ruined my birthday present!

Ordered a week in advanced paid extra for a delivery window. Never came. No communication. Wifes birthday. Don't trust these guys, they're completely incompetent.

For Christmas I, living in the Netherlands, had ordered a Christmas arrangement at Floraqueen for my niece in Australia. Costs about € 76.00. My niece never received a Christmas arrangement.
When placing the order, all information was entered correctly, but Floraqueen mixed up mine and the recipients addresses in the confirmation email.
Inquiry with Floraqueen resulted in the following ( partly) correspondence:
Floraqueen: We are very sorry to let you know that our courier company tried to deliver the flowers but the delivery address you provided was wrong or incomplete and they couldn't get a hold of the recipient.
Floraqueen: However, please be informed that this order was already processed and can no longer be re-delivered due to perishable goods.
How can FloraQueen give orders to a florist to make a delivery to an absolutely not existing address?
An why did they not get in contact with the recipients address with the recipients phone number I filled in in the order form?
FloraQueen: *Florists' duty is trying to deliver in the address provided but not calling the recipient.
My opinion: collecting money and delivering nothing and making no effort is pure theft!

DO NOT ORDER ANYTHING FROM THIS COMPANY. I stupidly did not look at reviews for FloraQueen before ordering. I ordered flowers to be delivered to my sister on her 21st birthday. They never came. I can't even explain how disappointed I was. I've never missed her birthday and due to covid I could not be there. Having something from me to her to arrive on her special day meant a lot.
I contacted FloraQueen. After some of my messages were ignored, I eventually got a reply that said 'we're sorry to hear that there was an issue with your order.'
That was all. They couldn't care one bit.
I sent more messages which again, were ignored.
After a message I sent requesting a reimbursement for the overpriced flowers, I got a reply to say a refund was being processed. When an experience like this happens, you realise the damage has been done and that being refunded means nothing. The disappointing feeling will never go away.
It is interesting to note that what happened to me happened to many others, as I noticed from the reviews. It makes me think about the humans who run Floraqueen. Are they human? Zero compassion. Flowers mean a lot to people, they are more than just an order or a sale. However this is something Floraqueen will never bother to understand.
Utterly disappointing.
Lesson learned: always, always, always read the reviews before ordering off a website.

Got delivered a bouquet of a very old flowers. They died 2 days later and also got a teddy bear that was a bit torn (heart not well stitched). I contact the customer service through website, sent 3 emails and no reply. I got a reply through their page on facebook and they offered me a 50% discount which for them is good enough to cover the deception of my girlfriend. I highly do not recommend them because once the only things that matters for them is money. If you have an issue with your package, no one is there to help you.

I ordered a deluxe arrangement on Dec 26 2020 for my friend in England who told me her mother had passed away that morning, delivery was scheduled for Dec 29. The flowers were just shy of $90 a beautiful arrangement with her favourite flowers, gerberas. The flowers eventually arrived on January 4 and bore no resemblance to the ones I ordered, no gerberas included. I was so embarrassed when I saw a picture of the pathetic display. When I complained to Floraqueen I received the usual excuse of COVID-19 and offered 20% off my next order, needless to say I will not be using them again.

Ordered flowers to be delivered same day 13 January 2021 at 10:03am. Was led to believe that this was a done deal by the Floraqueen website. Received an email at 14:25 which confirmed my order had been shipped so I believed the flowers were on the way for my friend's 50th birthday. It's now 14:56 on 14 January and the flowers have not been delivered and I have not heard from the company despite trying to contact them twice online. They were very quick to charge me over €80 for the product/service at 10:03am. Susan Hardiman

The flowers were eventually delivered late afternoon 14th January but they were nothing like the bouquet I had picked. I did not hear anything from the company until the following week when, in fairness, they refunded the full amount I had paid.
Susan Hardiman