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FlightNetworkReviews 3,620

3.5

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flightnetwork.com
Toronto, Ontario, Canada
+112
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FlightNetwork Reviews Summary

The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Massachusetts
1 review
0 helpful votes
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I was booking my flight at the same time as 2 of my friends. When I go to purchase my tickets, I got a pop up saying the flight increased by $283. They booked their flights no problem, no increase. I was afraid if I didn't book it, we wouldn't be on the same flight. After paying $153 for bags & $318 for extra leg room it just seems like price gauging. Oh and I paid an additional $6 for us to hopefully sit together. All the others I'm ok with but to tack on an additional $283 just seemed excessive. Very disappointed this happened.

Date of experience: February 24, 2025
California
1 review
0 helpful votes
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Just my opinion: but it really looked like an exorbitant amount of baggage and insurance scams.
Website functioned akay

FlightNetwork attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2025
Florida
1 review
0 helpful votes
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New customer
March 6, 2025

So far good. My friend and I still need to do passport info.

Date of experience: February 24, 2025
Virginia
1 review
0 helpful votes
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Easy to book
March 5, 2025

Easy to book. Convenient web site and that is all I have to say.

Date of experience: February 23, 2025
Florida
1 review
0 helpful votes
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Lousy service on line
March 4, 2025

Your site is confusing and ridiculous. You try to sell everything at 3 different times which is very confusing. And the costs for everything are outrageous. Paying for a special seat is one thing but just paying for a seat is outrageous. Perhaps you need an area where you can lay on the floor for free? Get your act together…start a new trend developed for the traveler.

Date of experience: February 22, 2025
New Jersey
1 review
0 helpful votes
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I was trying to find a way of what options I had to fly out of Malta, they are limited. It was very difficult to just find what destinations were possible

Date of experience: February 22, 2025
North Carolina
1 review
0 helpful votes
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Disgraceful fraud
March 4, 2025

Your website and seat pricing is a fraud. $25 to pick a seat is ridiculous. In the future I will avoid flying with you whenever possible. $450+ for 2 people for a 55 minute flight is atrocious.

Date of experience: February 22, 2025
New Hampshire
1 review
0 helpful votes
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Disappointed
March 3, 2025

I have never had so much trouble booking a ticket on SAS. After I was all done booking and selecting seats and paid for it all and the ticket was confirmed I was disgusted and disappointed when I a few day later received an email telling me I coiled not have my booked, paid for seats. I still want my old seats back and await an email from you to tell me so. Ann Reilley

FlightNetwork attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 21, 2025
New York
1 review
0 helpful votes
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I could not cancel the flight
March 3, 2025
Updated review

There is no way to cancel the flight even though it is in 24 hours. They just make you run in the circle without result. I already called credit card company to dispute it.

Date of experience: February 21, 2025

Really awful service
March 3, 2025
Previous review

Highly not recommended. No service at all. No confirmation at all, not able to see my reservation on airline site.

Date of experience: February 21, 2025
California
1 review
0 helpful votes
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I book the flight to San Jose from LAX on February 20th 2025 for 5:20AM flight. They asked me to close the page and wait for confirmation e mail. The email did not come even after 12 hours. I can not contact any body because I do not have confirmation or order number,
They sent me e mail asking for feed back and my credit card is charge $d 83.69
I need help immidiately

Zahir shaikh
*******@pacbell.net. Cell: *******772

Date of experience: February 20, 2025
Florida
1 review
0 helpful votes
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No price change while I was in midst of booking.very straight forward except for flight change option. First said it was included and then said add $$ for flight change option

Date of experience: February 20, 2025
Kentucky
1 review
0 helpful votes
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Smooth, easy booking in a hurry so the kids will visit us in Florida!

Date of experience: February 20, 2025
Minnesota
1 review
0 helpful votes
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Needing a get away
March 2, 2025

Super easy online experience to escape the Minnesota cold weather

Date of experience: February 19, 2025
Washington
1 review
0 helpful votes
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Not sure what I bought.
March 2, 2025

Can't figure out if I actually got what I paid for. I was directed to Flight Network from the Finnair website. Bought business call cross-Atlantic tickets, which were about 4X the economy class. Nonetheless, my dealings with Finnairs AI chatbot left me insecure (it spouted nonsense), so I called the customer service number on my ticket confirmation in an effort to confirm the business class amenities Finnair advertises on its website, This turned out to be Flight Network, whose representative ultimately told me that she had no idea with my tickets would get me.

FlightNetwork attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2025
Minnesota
1 review
0 helpful votes
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My flight went up $600 as I went to check out because of high demand. I feel like it should stay at the quoted price for at least 15 minutes.

FlightNetwork attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2025
Colorado
1 review
0 helpful votes
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Your initial pricing of the flight is highly deceptive. Your charges for additional services are ridiculous. It is no wonder you were in bankruptcy in 2024 and had to be bailed out by another country. Your executive team should be replaced

FlightNetwork attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2025
Florida
1 review
0 helpful votes
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User friendly
March 1, 2025

I bought a ticket from Fort Lauderdale to Ashville and i was able to do it without any problem. User friendly

Date of experience: February 18, 2025
California
1 review
0 helpful votes
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Dear lord, so many odd little choices that are made available.

Date of experience: February 18, 2025
Mississippi
1 review
0 helpful votes
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Website was easy to use
February 28, 2025

Website was easy to use. Very efficient process to book the flight.

Date of experience: February 18, 2025
Sweden
1 review
0 helpful votes
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You hike the rates at the very end if the user doesn't buy upgrades. Deceptive practice.

Date of experience: February 17, 2025