Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Compare thousands of cheap flights and find the best deals on airline tickets and hotels. Book your discounted airfare on Flightnetwork.com!
The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was booking my flight at the same time as 2 of my friends. When I go to purchase my tickets, I got a pop up saying the flight increased by $283. They booked their flights no problem, no increase. I was afraid if I didn't book it, we wouldn't be on the same flight. After paying $153 for bags & $318 for extra leg room it just seems like price gauging. Oh and I paid an additional $6 for us to hopefully sit together. All the others I'm ok with but to tack on an additional $283 just seemed excessive. Very disappointed this happened.
Just my opinion: but it really looked like an exorbitant amount of baggage and insurance scams.
Website functioned akay
So far good. My friend and I still need to do passport info.
Easy to book. Convenient web site and that is all I have to say.
Your site is confusing and ridiculous. You try to sell everything at 3 different times which is very confusing. And the costs for everything are outrageous. Paying for a special seat is one thing but just paying for a seat is outrageous. Perhaps you need an area where you can lay on the floor for free? Get your act together…start a new trend developed for the traveler.
Your website and seat pricing is a fraud. $25 to pick a seat is ridiculous. In the future I will avoid flying with you whenever possible. $450+ for 2 people for a 55 minute flight is atrocious.
I have never had so much trouble booking a ticket on SAS. After I was all done booking and selecting seats and paid for it all and the ticket was confirmed I was disgusted and disappointed when I a few day later received an email telling me I coiled not have my booked, paid for seats. I still want my old seats back and await an email from you to tell me so. Ann Reilley
There is no way to cancel the flight even though it is in 24 hours. They just make you run in the circle without result. I already called credit card company to dispute it.
Highly not recommended. No service at all. No confirmation at all, not able to see my reservation on airline site.
I book the flight to San Jose from LAX on February 20th 2025 for 5:20AM flight. They asked me to close the page and wait for confirmation e mail. The email did not come even after 12 hours. I can not contact any body because I do not have confirmation or order number,
They sent me e mail asking for feed back and my credit card is charge $d 83.69
I need help immidiately
Zahir shaikh
*******@pacbell.net. Cell: *******772
No price change while I was in midst of booking.very straight forward except for flight change option. First said it was included and then said add $$ for flight change option
Super easy online experience to escape the Minnesota cold weather
Can't figure out if I actually got what I paid for. I was directed to Flight Network from the Finnair website. Bought business call cross-Atlantic tickets, which were about 4X the economy class. Nonetheless, my dealings with Finnairs AI chatbot left me insecure (it spouted nonsense), so I called the customer service number on my ticket confirmation in an effort to confirm the business class amenities Finnair advertises on its website, This turned out to be Flight Network, whose representative ultimately told me that she had no idea with my tickets would get me.
My flight went up $600 as I went to check out because of high demand. I feel like it should stay at the quoted price for at least 15 minutes.
Your initial pricing of the flight is highly deceptive. Your charges for additional services are ridiculous. It is no wonder you were in bankruptcy in 2024 and had to be bailed out by another country. Your executive team should be replaced
I bought a ticket from Fort Lauderdale to Ashville and i was able to do it without any problem. User friendly
Dear lord, so many odd little choices that are made available.
Website was easy to use. Very efficient process to book the flight.
You hike the rates at the very end if the user doesn't buy upgrades. Deceptive practice.
Answer: I have the same experience on 07/21/2021. I was on hold for 1 hour for two times and then it got disconnected.
Answer: Hi there, the promo code box is under the insurance section on the final step of the booking process. We can certainly add the code to your booking however, I will need your booking number. Can you provide? Once we have that we will issue you a refund. Have a great day. / Courtney
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account