On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Compare thousands of cheap flights and find the best deals on airline tickets and hotels. Book your discounted airfare on Flightnetwork.com!
FlightNetwork Reviews Summary
The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Booking was quite easy, but there were a ton of extra charges to go through.
Googled West Jet and got FlightNetwork so am confused with email confirmations. Receipt does'nt allow full itinery
They charged me an extra two hundred dollars without letting me know and when I tried to cancel, they charged handling fees! Total scam! AVOID
Easy & quick to process, very convenient! Also fair pricing!
I would prefer Flight Network to emulate what i get from other airlines when I book, which is the 6 digit confirmation code front and center, and the mechanism for checking in for my flight. Instead, i get all sorts of data that are not as useful
Choices were easy to make, though there was insufficient time to read the terms and Conditions.
A+++ service quick, cheap, recommendation! *******
Superior
You changed the flight price at the last minute. You're a bunch of thieves.
Very good, need more options to review flights. Thank you.!
A lot of extra fees. Booking is way too complicated and time wasting. But I know you don't care, you're only interested in the $.
I hated that I have to opt out of all the extra charges and what Avianca charges for checked bags is criminal!
Very easy, very fast. The website is especially straightforward and simple to use.
We thought we were getting seat selection at no additional cost.
Easy to navigate, no problems. Would like a cancellation option since I am in SW Florida and it is hurricane season.
Could not find the place to type in our Redress and Global or TSA numbers. Still need to do this. Also, Need to add Frequest Flyer number
The site would not let me change the language, so I was forced to complete the process in Spanish. Luckily, I do have an understanding of Spanish, but it was a true inconvenience.
There were too many repetitive options for extra fees, and the ticket price kept increasing while I was booking my trip, forcing me to restart.
Process was easy, quick and efficient. Hopefully, the flight experience will be the same!
During Booking, some options defaulted to "choose" add-ons. We had to actually un-do some we didn't want.
It was nice to be able to quickly talk to an English-speaking Lufthansa representative before booking the flights. He was patient and informative.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account