FlighthubReviews 5,076

Do NOT book with flighthub!

I booked 2 two-way tickets last year for Europe over the phone. I asked whether baggage fees were included in the price I was given, and the agent I spoke with said they were included.
That was NOT the case. When we showed up at the airport we were charged $140 CAD to check our baggage, and another 120 EUR to check our baggage on our flight back home.

Immediately upon arrival I contacted flighthub and spent over 50 minutes on the phone with them while they dodged me from one agent to another, promising to call me back with answers, promising to retrieve the recording from the original phone call, promising to solve my issue as soon as i sent them an email with copies of my receipts. I called them every week for 4 months - needless to say i got zero answers, my emails were never responded to, and no recording was retrieved (I wouldn't be surprised to find out that the request to retrieve the recording was never actually submitted).

Flighthub has TERRIBLE customer service. They take no responsibility for their mistakes, they are dismissive and negligent.

Never again am I booking ANYTHING through them- this experience was a nightmare.

As a masters student with debt, I feel deeply violated and ripped off. The unanticipated costs of the baggage made a huge difference for me, not to mention the horrendous waste of time trying to get answers from flighthub.

AVOID AT ALL COSTS!

With the covid19 situation my return flight that I booked through Flighthub was cancelled. Flighthub sent me an email to proactively cancel my flight, but when you do that, the whole itinerary is cancelled and they do not tell you that. My outgoing flight through United had not been cancelled, so that money plus Flighthub's fee were not refunded. I was offered a credit though United, but because I had to cancel my entire trip there was no chance for a reund. Plus I am still out the $125 Flighthub charged.

The information provided are misleading and absolutely inaccurate. I have verified cancellation policy with the airline and the answers provided by flight hub is not true, they seem to make up there own policies as they see fit. I have spoke with three different people at customer service and received three different response. This company does not seem to help customers at time of crises with covid 19, but also will charge a service charge of $25 per ticket to make alternative changes or cancellation. While the airlines are making efforts to waive cancellations and changes and offering 24 months to use the credit for a future flight. However flight hub will only permit a 12 month credit from time you purchase the ticket to rebook and use. In addition only valid for the same itinerary you cannot travel anywhere else except for your original booking destination which is absolutely ridiculous, and given the fact my ticket was purchase in February 2020. Now I have approximately 9 months to use and fly to the same destination and flying restrictions have not been lifted since I am flying from Canada to the USA. After reading this I hope customers will change there mind before using flight hub as an online travel company you do not need the grief when you need to make alternative arrangements they will definitely want you charge you and make your travel experience a nightmare...

Due to Covid-19 my flight was canceled. American airlines promptly refunded my money but Flight Hub has been fighting against me to return it. I was required to request a refund through flight hub which I did on April 3rd and they said it could take up to six weeks. I sent all required documentation plus the email from American saying the flight was refunded. I was also told since the date of my flight had already passed my request would be a priority. I called back today April 30th to check on the status and my request was never even looked at. After calling 2 times and spending over an hour on the phone with 2 different agents they now tell me they need to verify with American and it will now take up to 12 weeks to receive my refund on top of the 4 I already waited. Really? It takes 4 months to refund my money that they already received from American airlines 4 weeks ago. Something is not right and scammy about that to me. I will not be using them in the future, nor do I recommend them. They had no trouble taking my money nut plenty of problems returning it and the cancellation was not my choice. I would steer clear of them at all costs.

Quick response time and helpful matter! Thank you for your time and help with my booking!

So currently my airline (WestJet) is offering free waiver for cancellation of trips as well as a TWO year credit.

What does Flight Hub do?

1) Charge $25 cancellation processing fee (for each trip, so if it's a round trip that's $50)
2) They only give you one year credit FROM BOOKING DATE not even from travel date and it has to be SAME ROUTE of EQUAL OR GREATER VALUE
3) Poor customer service that does not help clarify things but instead hide and complicate things. They do not even permit you to speak to a manager to get more clarification

So some context is I was planning to go Vegas with my girlfriends for a bachelorette and it got postponed to next May 2021 due to Covid-19. There is no way in hell I can go to Vegas before Jan 2021 so I clearly think Flighthub just ripped us off if westjet is giving us two years credit and not for the same route. This is a total SCAM to scam customers of their money especially because the credit can't be used if the flight is of lesser value than your current flight. These are the best con artist i've seen ever in my life. Regret deeply not booking directly with the airline.

Flight hub is a terrible. I have never seen agency like flight hub in all my life. I bought a ticket from flight hub 6 months ago. When I went to the airport for my trip I witnessed that Lufthansa flight was on strike. Flight hub and Lufthansa company did not send me email about the cancellation of flight. I was in a bad situation I had to go back to hotel. I called to flight hub company and stayed on the line for about 12 hours each day. They did not book any flight. I had to back to my home country. I book another ticket with Qatar airline and paid by myself.
After talking on the phone for hundreds hour and sending email they gave my money after 4 months. They are not responsible. I do not recommend this company. I can rate -10 for flight hub. Their policy is not reliable.
I bought another ticket from Qatar 2 months ago. Due to Corona virus I requested a refund they, refund all my money. It just took 1 day for refund.

Avoid Flighthub at all costs! Booked a flight to Hawaii that was scheduled months out. The 1 hour scheduled layover eventually turned into a 5 hour layover. Then the flight was canceled. Tried to get a refund. No luck. After more phone calls than I can remember... each lasting over an hour and each call involving flighthub transferring me to another customer service representative (multiple times), I still haven't gotten anywhere with them. No refund. No ability to reschedule my flight. They're horrible to deal with.

I bought 2 tickets for panama 4-3-20 I can't travel because of Covid-19 the state of Florida was in a state of emergency doesn't want no one to travel outside of the country and I am a profesional health worker and no one in my job cannot travel outside of the country because to protect our older patient but FlightHub went and took 150.00 for cancelation feed how inconsiderate I call them no one answer the phone I email them and they say is there policy. I would not recommend this side because I seen some email and they say no cancellation fee if you can not flight because Covid-19 false advertising

Had to call them so many times over the period of one month to get any information on my flight cancelation. They kept transfering my calls with each transferred person saying they don't have access to my information and continued to transfer my calls and ending the call giving excuses as to why they couldn't help me at that moment. I've been hung up on so many times after having to stay on hold for hours at ones. I till date don't know how much credit I've got for my canceled flight. I did not get a straightforward answer for any of my calls.

Extremely disappointed to have dealt with them at all. I've wasted SO MANY hours. All I did get from them is high blood pressure.

They were quick on taking my money though... Had to give them at at least!

Sad excuse for a company...

Due to Covid 19 the airline dropped one leg of my original booking. When I called Flight Hub I was assured that they will check and call me back. As soon as I got off the phone I got an email from Flighthub.ca advising me that my booking has been cancelled and I have a credit to use for future flights. I have been on the phone for 2 days to try to reinstate my booking since I have never gave a consent to cancel in the first place. I have been advised that I have to pay the fare difference and handling fee. I was on the telephone for total 6 hours and spoke to 5 agents. Each time I had to explain my situation. Nothing resolved. Big joke. Stay away from Flighthub!