FlighthubReviews 5,076

We had multiple destination flights from Canada to Australia to New Zealand and back home. We were involved in a vehicle accident and due to medical requirements we needed to delay our middle flight two days. They said it it would 700$ for both of us to change our ticket. We wanted to buy new tickets but they said if we didn't show up to our designated flight, that our flight home later in the trip would no longer be valid(ridiculous)... so we paid the stupid 700 and they change our flights. We received an email overnight saying we need to call them immediately. Turns out they need to charge us another 300$ for a flight that should have been already been booked. A phone call of which I spent 2 hours on, only talking to the agent for about 15 minutes in the first place. So I wrote and an email stating my displeasure with how they were treating the situation. And only then they call me back and say they will wave the 300$ if we provide them with proof of the medical procedures taken. All the while the agent tried to tell me that the previous agent told me this prior. Their agents may be incredibly hard to understand, but I'm not an idiot. In the 15 minutes of him actually talking he didn't mention anything of the sort. Anyways, I've sent in all the required documents and didn't receive an answer. I emailed again requesting a status update. It's now been 3 weeks and still no answer. Worst company ever! Avoid at all costs and spread the word.

I had 2 tickets booked for a trip from Calgary to Bangkok. I booked quite a few months in advance to save money. About a week before my flight I was looking online at my flight status and noticed that the flights times didn't add up so I called flighthub to see what was going on. They told me that my flight had been cancelled. They didn't even bother to let me know that my flight had been cancelled! I was furious. They told me that they couldn't find me a new flight so they would refund me instead. Flighthub told me it would take 6-8 weeks to get my refund back. I have now been waiting 5 MONTHS and still NOTHING! I had to rebook a very expensive flight and almost wasn't able to go on my trip because of it. I call Flighthub almost every day about my refund but they do absolutely nothing. Please give me my money back!

I booked my flight 8 months ago to save money. Considering my flight already 3 layovers n be laying over at Montreal for 13hours they called me saying that there is some changes ( which either they over booked or the sold my seat) they told me my next stop after the 13hours layover in Montreal another 12hours layover in the next city! With a 7 months old baby can u IMAGINE that. Or i can get my full refund if u want to cancel. And the flights right now is more the 3times the price!

I agree with most of the Reviews, I have used Flighthub for a long time and booked many trips worth thousands of dollars. This time around things are different i currently have 7 tickets booked with them right around 8k. My wife and two kids will be traveling together before me, their ticket has been changed three times so far and right now for some insane reason my wife has been separated from my kids. So i have a two year old daughter with her own ticket that does not include the final destination and my 6 year old son same thing his own ticket that does not include the final destination so what does this mean my wife leaves our two kids in the middle of the Zurich airport and continues to her final destination? I have been on the phone with flighthub on multiple occasions and they cant seem to figure it out?..

I never write reviews, and I have to fly every ten days for work... But I had the worse experience calling costumer service so I have to share... On hold for an hour, and the guy couldn't give me a straight answer. Needless to say they wanted to charge me 400 to change a flight (one way) from vic to edm. And to cancel would mess up my other flight? Just made no sense and he went in circles. So after that hour I still have that flight (which I won't be getting on but paid for) never booking though this company again.

I've only used flighthub once, when we went to hawaii for the summer holidays. Contrary to other comments i've read, I think their services are good. It was easy to book using their website and it only takes few minutes to process. I recommend using this company

When you book your flight they there's no place to opt in to the cancellation insurance, they automatically opt you in and you have to call them & cancel it if you don't want it. And of course if you don't notice until after the flight that you've been had, you're out of luck... VERY shady business practice, never use Flighthub

My mom booked a flight with flighthub, keep in mind this is not the first flight she has booked with them and she is a consistent flyer. The accident was made that she booked her destination backwards, after attempting to switch this flight we were told the switch was not aloud and can't be refund. 253$ down the drain without any consideration of them. So now she as to book a new flight and believe me she's not planning to deal with them anymore. Ill make sure to warn as many people I can trought social media, family and friends.