FlighthubReviews 5,076

I needed to book a multi destination flight and a second round trip flight to meet up with mine. I am going to vancouver, from Vancouver to Los Angeles then back to Toronto via Vancouver. My daughter was joining me on the Vancouver to Los Angeles flight. Because it was complicated I called to make the reservation. The person on the phone said that my daughters ticket was going to be $313. I stated that I had just looked up the price on their website and it said it was $264. The agent gave me the "well you just book one seat, so the price might have gone up. " she recheck and said if you don't take it now you may pay even more. So I agreed.
When I got back to the computer, 30 minutes later the price was up to $265, but not $313. I called back and was told by another agent that the price she was getting was $291. She would cancel the ticket I purchased for $75 cancellation fee and rebook the ticket for $291. I spent the next 20 minutes explaining to her that would be utterly stupid and that I wanted to speak to a manager. The manager again said that he can not see the $265 price but after a long discussion finally agreed to cancel the first ticket (no fee) and rebook with the new price $291. I was not happy with the customer service nor the fact that I still overpaid. The price of the ticket today is still listed for $269 not $291.

Would never book with them again. So many emails about flight changes, could see flight changed online when i called they said nothing has changed for them and i'd have to wait. Then finally changed the itinerary about three days after it appeared online. Tried calling the call centre to confirm everything was sorted and it didnt work, was 'out of service' for a full 24 hours (at least). I was so spooked that they had gone out of business but an agent emailed me the following day saying they just had issues. Paid extra for legroom and exit seats but when i was checking in at rome they said they could see i was charged by flighthub but exit seats were not booked for me. Thankfully it was a nice man at the desk in Rome who sorted it because Flighthub had me in row 44!

Seriously. I was trying to buy a flight from vancouver to montreal and the price was 518.80. And before i clicked confirmed I checked everything, making sure everything was right. Clicked confirm, and waited for a while and then BAM they charged me 561.85! I was taken in by surprise cause i had no message or notice whatsoever why it changed to 561.85. So I called customer service and they were not helpful at all. The first girl, didn't seem like she cared and her responses felt like she was reading from a manual. So I asked if I could talk to her supervisor. She transferred me and the supervisor was just as bad. And he said that it was because the prices changed before I clicked confirm, but i swear the price said 518.80 when I clicked it unless they sneakily changed it right before I clicked confirm. I tried to at least cancel my reservations but they had to charge me 75 which was super unfair. They couldn't let me cancel for free even though this was 100% not my fault. I just find that super unfair and I feel like my money was robbed. They should have at least show a notification or something that the price changed and ask if I want to continue for the new price instead of just going ahead and charging my credit card! Overall, I was super disappointed with FlightHub and the customer service didn't even care! I also want to note that they do a lot of false advertising! Because after they falsely charged me, they showed the price 518.80 price again for the same flights! I'm never using Flight Hub again!

I had purchased the tickets and shortly after realized there was my middle name missing on the ticket so called flighthub to see if that was a problem. The person i spoke with told me i would have to cancel the ticket and then redo everything and after a long while they hang up on me. I ended up calling the actual airlines and they told me that even though the middle name was missing I definitely would have no problem flying and would not have to cancel my ticket.

Needed to cancel our trip due to medical condition (unfortunately, didn't have cancellation insurance). Flighthub allowed us to rebook within one year; same destination; no changes. We would have used the flights (& whatever costs would be incurred) to fly to another destination, but are not allowed.