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FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper has a rating of 2.8 stars from 790 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlexShopper most frequently mention bank account, next day and credit card. FlexShopper ranks 25th among Marketplace sites.
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Zero stars! They take when not authorized. They charge more than what told. THIEFS! I've contacted a lawyer!
Brand new items with speedy deliveries, with low payment weekly options. Love it. Advice pay 90 days.
The guy that helped me changed the stuff I needed done without a problem and got it done. Thank you for that
Be wary of this company, if you have banking or debit card info on file with them, they will put through un authorized payments on you with any notice. I flexshopper put through a payment of $300 dollars put through my account that I did not authorize and now I have all these overdraft fees from my bank!
Hello Andrew,
We are sorry to hear about the issue you're having. Our team is 100% dedicated to your satisfaction. One of our customer service representatives will be happy to investigate further. Please call 855-353-9289 or provide your contact information in a private direct message.
Thank you.
They still owe me a refund from months ago, i wouldn't recommend them to anyone, this is a joke, Do NOT BUY FROM FLEXSHOPPER
Hello Gregory,
We are sorry to hear about the issue you're having. Our team is 100% dedicated to your satisfaction. One of our customer service representatives will be happy to investigate further.
Please call 855-353-9289 or provide your contact information in a private direct message.
Thank you,
The FlexShopper Team
I wish all customer service reps were awesome as Elsie! Super friendly and fixed my problem, too! I hope my next experience with FlexShopper is as good as this time.
Absolutely horrible it takes more than a hour to authorize payment to my mechanic the repairs took less time absolutely ridiculous
Hello Shaun,
We are sorry to hear about the issue you're having. Our team is 100% dedicated to your satisfaction. One of our customer service representatives will be happy to investigate further. Please call 855-353-9289 or provide your contact information in a private direct message. Thank you.
Will Smith (not rapper/actor) has talent for sure and Todd is the epitome of Great Service. They go above and beyond and very attentive to their clients. They deserves a very special recognition and/or award plaque from corporate. I know, I witnessed countless while I was in the shop for a few hours while my vehicle was being serviced. This is no lip service. I plan to come back for more service in the future.
I like buying from Flexshopper, so far no big issues of any kind, they are always nice if I have to call for any reason. I plan to do the early payoff to buy another item. I will continue to use Flexshopper for my rent to own needs. A special thank you to Cynthia in billing
I had a great experience with speaking to Cynthia R in billing. I had an issue with my payments and she helped me stay current. I recommend her for an issues that you as the customer have. Very professional and great service
FlexShopper is a wonderful way to make purchases. My 2012 GMC (bought in 2011), needed 4 new tires with a four wheel alignment and a tune-up to include an oil change. I just didn't have enough funds available and FlexShopper was there to help! Thanks FlexShopper!
I just started with Flexshopper by purchasing 4 tires. The personal shopper and the CS agent provided me with patient, professional service. The CS agent provided an awesome customer service experience. I will continue to do business with FlexShopper!
I cannot stress enough to people to not use this company! I received wrong item and had to send back was supposed to be for Christmas would not make it back in time so I canceled order. They were still charging my account for item I did not have! Then to get refund was hell just to speak to someone that knew what they were doing. Spoke to several different agents every one of them had a different answer. It took weeks to get a refund. O lost count how many times I was put on hold. Worst customer service ever! Then after 3 weeks they start to charge my account again out of no where! Now I have to wait for a refund again! Could go on... if you want to save your bank acct and some headaches stay away from these crooks! Nothing but a nightmare for me!
Hello Diana,
We are sorry to hear about this experience and would like to assist you with a resolution. To keep your information save and secure, we prefer to reach you directly. Please contact our Customer Service Team via phone if possible at (855) 353-9289 for assistance with this matter.
Thank you,
The FlexShopper Team
Best tire and service place to get work done the employees are great and fast and the service is awesome
I ordered an office chair from them and have been getting the run around for TWO WEEKS, because it arrived without the nuts, bolts, and allan wrenches to put it together. Flex Shopper apparently ordered the chair from Overstock.com, and it has been a nonstop blame game between both of them as far as why I cannot get these parts. Ultimately, I have ended up speaking to two different supervisors and threatening to report both businesses to the BBB before everybody got up off their butts and sent the necessary emails... supposedly. I am now supposed to wait 3-4 MORE business days before I get an update. If nothing happens by then, I will return the parts of the chair I did get and report them both for bad faith business practices. I have spent hours and hours dealing with this, like I have no job or life to live for them to mess with me like this. Don't do business with either of them. THEY SUCK! Even their own paperwork is lying now saying they delivered this yesterday, and they didn't delivery Jack to me yesterday. I order the chair on the 4th and received it on the 9th.
Hello Rachel,
We are sorry to hear about this experience and would like to assist you with a resolution. To keep your information save and secure, we prefer to reach you directly. Please contact our Customer Service Team via phone if possible at (855) 353-9289 for assistance with this matter.
Thank you,
The FlexShopper Team
Elfy in customer service has assisted me on two occasions with a completion of a lease. She is a complete asset to the FlexShopper team.
Excellent help and very resourceful! My rep was amazing. Saved me money and valuable time. Made my day!
Every interaction was easy and uncomplicated. Customer service was great and friendly. Pay terms were affordable
Product is perfect but the customer service sucks $#*!. I called them at 8:20 on 2-2-2021 to find out why I was getting charged for an order I cancelled. I got the run around and was transferred to 6 different people and then was left on hold till after 9 just to realize they are now closed. So I was on hold for 35 minutes just for them to leave me on hold and walk their $#*! away. Needless to say their hours are 9am to 9pm don't call an hour before they close cause you will get the run around.
Avoid. Bad experiences mount up. Lack of tracking info and packages take months to arrive and they make you pay double
Answer: Yes they are. They fucking suck, don't ever buy from them.
Answer: Yes, this option is available on every lease! Our rates vary from state to state as well so a year lease may not always mean double!
Answer: That's a great question, Melissa. Yes! We lease brand new items to you. You can also lease refurbished, re-certified and some used items if you choose to do this. We hope this helps and happy shopping!
Answer: I place my order all happy. Then after receiving my confirmation I went online to look at the reviews of the company and to my surprise I was very disappointed at all the reviews and people complaining about not getting their packages and things like that.So I called and asked to cancel my order they said that the order has already been sent in. And "they sent a request to cancel the order" and if the order gets delivered to my house they told me to reject the package so the person sending it can send it back to flex shopper. Pretty much like every story is on here. But this is where it gets interesting... upon reviewing the contract. Besides all of the extreme interest rates at the very very bottom there's a document which entitles you to cancel your order within three days of the initial purchase. That's funny because over the phone they had told me that the cancellation request might take up to three days. So this is where it got even more weird, I was so infuriated I YELLED at them. I even said "the contract states I have three days to cancel the order, what games are you trying to play?" they still told me i was stuck. I threatened them. And then with in a few minutes they took my order off, so they can process the cancellation right away they were just trying to get me to get it delivered and at that point I would be stuck with everything. DONT BUY FROM A COMPANY THAT WONT LET YOUR RETURN YOUR PRODUCTS. READ THE AGREEMENT!
Answer: JoAnn you are obviously an idiot and CANNOT read. You have to look deeper into the statement you idiot. This person doesn't want to get caught up in a scheme of not getting what is paid for, broken merchandise, or late delivery. This person is basically asking if this company is legit and if all the negative comments are just hope you idiot.
Answer: Once item is ready for pick up, you will be emailed or it be displayed on your dashboard when you log in to your account.


Hello Juanita,
We are sorry to hear about this issue. Our team is 100% dedicated to your satisfaction. One of our customer service representatives will be happy to investigate further. Please call 855-353-9289 or provide your contact information in a private direct message.
Thank you.
The FlexShopperTeam