Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of FlexShopper

FlexShopper

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.


+64
See all photos
How would you rate FlexShopper?
grey stargrey stargrey stargrey stargrey star

FlexShopper Reviews Summary

FlexShopper has a rating of 2.8 stars from 790 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlexShopper most frequently mention bank account, next day and credit card. FlexShopper ranks 25th among Marketplace sites.

service
197
value
177
shipping
152
returns
111
quality
156
This company does not typically respond to reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Juanita R.
Unfollow Juanita R.
Share Review
Report Review

DONT DO IT! THEIFS!
March 19, 2021

Zero stars! They take when not authorized. They charge more than what told. THIEFS! I've contacted a lawyer!

Date of experience: March 19, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello Juanita,

We are sorry to hear about this issue. Our team is 100% dedicated to your satisfaction. One of our customer service representatives will be happy to investigate further. Please call 855-353-9289 or provide your contact information in a private direct message.
Thank you.
The FlexShopperTeam

Massachusetts
1 review
0 helpful votes
Follow David H.
Unfollow David H.
Share Review
Report Review

Brand new items with speedy deliveries, with low payment weekly options. Love it. Advice pay 90 days.

Date of experience: March 17, 2021
Pennsylvania
1 review
0 helpful votes
Follow Jennifer S.
Unfollow Jennifer S.
Share Review
Report Review

Changing billing info
March 17, 2021

The guy that helped me changed the stuff I needed done without a problem and got it done. Thank you for that

Date of experience: March 16, 2021
Virginia
1 review
0 helpful votes
Follow ANDRE W.
Unfollow ANDRE W.
Share Review
Report Review

Payment issues
March 13, 2021

Be wary of this company, if you have banking or debit card info on file with them, they will put through un authorized payments on you with any notice. I flexshopper put through a payment of $300 dollars put through my account that I did not authorize and now I have all these overdraft fees from my bank!

Date of experience: March 13, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello Andrew,

We are sorry to hear about the issue you're having. Our team is 100% dedicated to your satisfaction. One of our customer service representatives will be happy to investigate further. Please call 855-353-9289 or provide your contact information in a private direct message.
Thank you.

New York
1 review
0 helpful votes
Follow Gregory T.
Unfollow Gregory T.
Share Review
Report Review

Awful
March 10, 2021

They still owe me a refund from months ago, i wouldn't recommend them to anyone, this is a joke, Do NOT BUY FROM FLEXSHOPPER

Date of experience: March 10, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello Gregory,

We are sorry to hear about the issue you're having. Our team is 100% dedicated to your satisfaction. One of our customer service representatives will be happy to investigate further.
Please call 855-353-9289 or provide your contact information in a private direct message.

Thank you,
The FlexShopper Team

Texas
1 review
0 helpful votes
Follow Nancy S.
Unfollow Nancy S.
Share Review
Report Review

Elsie is the BOMB!
March 8, 2021

I wish all customer service reps were awesome as Elsie! Super friendly and fixed my problem, too! I hope my next experience with FlexShopper is as good as this time.

Date of experience: March 5, 2021
Massachusetts
1 review
0 helpful votes
Follow Shaun O.
Unfollow Shaun O.
Share Review
Report Review

Absolutely horrible it takes more than a hour to authorize payment to my mechanic the repairs took less time absolutely ridiculous

Date of experience: March 4, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello Shaun,

We are sorry to hear about the issue you're having. Our team is 100% dedicated to your satisfaction. One of our customer service representatives will be happy to investigate further. Please call 855-353-9289 or provide your contact information in a private direct message. Thank you.

Pennsylvania
1 review
0 helpful votes
Follow Houria E.
Unfollow Houria E.
Share Review
Report Review

Will Smith (not rapper/actor) has talent for sure and Todd is the epitome of Great Service. They go above and beyond and very attentive to their clients. They deserves a very special recognition and/or award plaque from corporate. I know, I witnessed countless while I was in the shop for a few hours while my vehicle was being serviced. This is no lip service. I plan to come back for more service in the future.

Date of experience: March 2, 2021
Virginia
1 review
0 helpful votes
Follow rebecca f.
Unfollow rebecca f.
Share Review
Report Review

I like buying from Flexshopper, so far no big issues of any kind, they are always nice if I have to call for any reason. I plan to do the early payoff to buy another item. I will continue to use Flexshopper for my rent to own needs. A special thank you to Cynthia in billing

Date of experience: March 1, 2021
Florida
1 review
0 helpful votes
Follow Reid S.
Unfollow Reid S.
Share Review
Report Review

I had a great experience with speaking to Cynthia R in billing. I had an issue with my payments and she helped me stay current. I recommend her for an issues that you as the customer have. Very professional and great service

Date of experience: March 1, 2021
Virginia
1 review
0 helpful votes
Follow Willie S.
Unfollow Willie S.
Share Review
Report Review

Owner
March 1, 2021

FlexShopper is a wonderful way to make purchases. My 2012 GMC (bought in 2011), needed 4 new tires with a four wheel alignment and a tune-up to include an oil change. I just didn't have enough funds available and FlexShopper was there to help! Thanks FlexShopper!

Date of experience: February 27, 2021
Georgia
1 review
0 helpful votes
Follow Runetta C.
Unfollow Runetta C.
Share Review
Report Review

Great Customer Service
February 26, 2021

I just started with Flexshopper by purchasing 4 tires. The personal shopper and the CS agent provided me with patient, professional service. The CS agent provided an awesome customer service experience. I will continue to do business with FlexShopper!

Date of experience: February 26, 2021
Texas
1 review
0 helpful votes
Follow Diana A.
Unfollow Diana A.
Share Review
Report Review

DO NOT USE THIS COMPANY!
February 20, 2021

I cannot stress enough to people to not use this company! I received wrong item and had to send back was supposed to be for Christmas would not make it back in time so I canceled order. They were still charging my account for item I did not have! Then to get refund was hell just to speak to someone that knew what they were doing. Spoke to several different agents every one of them had a different answer. It took weeks to get a refund. O lost count how many times I was put on hold. Worst customer service ever! Then after 3 weeks they start to charge my account again out of no where! Now I have to wait for a refund again! Could go on... if you want to save your bank acct and some headaches stay away from these crooks! Nothing but a nightmare for me!

Date of experience: February 20, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello Diana,

We are sorry to hear about this experience and would like to assist you with a resolution. To keep your information save and secure, we prefer to reach you directly. Please contact our Customer Service Team via phone if possible at (855) 353-9289 for assistance with this matter.

Thank you,
The FlexShopper Team

Florida
1 review
0 helpful votes
Follow Edwin D.
Unfollow Edwin D.
Share Review
Report Review

Best place ever
February 21, 2021

Best tire and service place to get work done the employees are great and fast and the service is awesome

Date of experience: February 19, 2021
Florida
2 reviews
0 helpful votes
Follow Rachel G.
Unfollow Rachel G.
Share Review
Report Review

I ordered an office chair from them and have been getting the run around for TWO WEEKS, because it arrived without the nuts, bolts, and allan wrenches to put it together. Flex Shopper apparently ordered the chair from Overstock.com, and it has been a nonstop blame game between both of them as far as why I cannot get these parts. Ultimately, I have ended up speaking to two different supervisors and threatening to report both businesses to the BBB before everybody got up off their butts and sent the necessary emails... supposedly. I am now supposed to wait 3-4 MORE business days before I get an update. If nothing happens by then, I will return the parts of the chair I did get and report them both for bad faith business practices. I have spent hours and hours dealing with this, like I have no job or life to live for them to mess with me like this. Don't do business with either of them. THEY SUCK! Even their own paperwork is lying now saying they delivered this yesterday, and they didn't delivery Jack to me yesterday. I order the chair on the 4th and received it on the 9th.

Date of experience: February 18, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello Rachel,

We are sorry to hear about this experience and would like to assist you with a resolution. To keep your information save and secure, we prefer to reach you directly. Please contact our Customer Service Team via phone if possible at (855) 353-9289 for assistance with this matter.

Thank you,
The FlexShopper Team

Arizona
1 review
0 helpful votes
Follow Joseph Q.
Unfollow Joseph Q.
Share Review
Report Review

Elfy in customer service has assisted me on two occasions with a completion of a lease. She is a complete asset to the FlexShopper team.

Date of experience: February 15, 2021
New Jersey
1 review
0 helpful votes
Follow Christopher M.
Unfollow Christopher M.
Share Review
Report Review

Great service
February 8, 2021

Excellent help and very resourceful! My rep was amazing. Saved me money and valuable time. Made my day!

Date of experience: February 8, 2021
Florida
1 review
0 helpful votes
Follow Heather C.
Unfollow Heather C.
Share Review
Report Review

Easy
February 3, 2021

Every interaction was easy and uncomplicated. Customer service was great and friendly. Pay terms were affordable

Date of experience: February 2, 2021
West Virginia
1 review
8 helpful votes
Follow Andrew S.
Unfollow Andrew S.
Share Review
Report Review

Customer service
February 3, 2021

Product is perfect but the customer service sucks $#*!. I called them at 8:20 on 2-2-2021 to find out why I was getting charged for an order I cancelled. I got the run around and was transferred to 6 different people and then was left on hold till after 9 just to realize they are now closed. So I was on hold for 35 minutes just for them to leave me on hold and walk their $#*! away. Needless to say their hours are 9am to 9pm don't call an hour before they close cause you will get the run around.

Date of experience: February 2, 2021
Michigan
1 review
1 helpful vote
Follow GREGORY V.
Unfollow GREGORY V.
Share Review
Report Review

Avoid. Bad experiences mount up. Lack of tracking info and packages take months to arrive and they make you pay double

Date of experience: January 29, 2021