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FlexShopperReviews 789

3.3

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From the business

FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.


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FlexShopper Reviews Summary

FlexShopper has a rating of 3.3 stars from 789 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlexShopper most frequently mention customer service, cynthia rodriguez and billing department. FlexShopper ranks 18th among Marketplace sites.

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Georgia
1 review
0 helpful votes
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It was horrible. Every thing I tried to order they wouldn't let me get. It was we don't lease this or that. So I choose stuff off there site but wnet found cheaper elsewhere. Used the flex wallet they come back said we don't lease items like that. But I had picked out identical to what I found on site. The one thing I did order they had me sign lease on they come back said it wasn't available after I sent back a email expressing how they doing me. Interest so high! Double price! And they Locked me out account so I couldn't get in it! That's just one example in pics inhad three orders I tried tk do with them. They Did me a favor saved me a lot of money in interest!

Date of experience: June 15, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello Scott T,

We appreciate you reaching out to us. We strive to assist with products and services to satisfy our customer’s needs. We apologize if an item you are seeking is unavailable for leasing with FlexShopper. We appreciate your business, contact our Customer Service Team via phone at (855) 353-9289 a representative will be happy to assist you with more details on this matter.

Thank you,
The FlexShopper Team

Georgia
1 review
1 helpful vote
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BE CHARGED FOR A TV THAT I NEVER RECEIVED
June 11, 2021

So I ordered multiple items 2 portable speaks a Tv and a Vacuum

I received my bigger portable speaker that had the tracking number of my TV

SOMEONE MISTAKENLY PLACED THE TRACKING NUMBER FOR MY TV

THE PACKAGE THAT WAS DELIVERED WEIGHS 3 pounds I have called flex shopper a million times with still no resolve

I have a picture of the package and tracking
Flex shopper is trying to rip a good consumer off no one has responded to me for a month now

Date of experience: June 10, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello James A,

We appreciate your business and apologize for any inconvenience. Our team is 100% dedicated to your satisfaction and would like to assist to rectify this matter immediately. Please contact our office via phone at (855) 353-9289 and a Customer Service representative will assist you.

Thank you,
The FlexShopper Team

Texas
1 review
0 helpful votes
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I thought I was satisfied with FlxShpr until my laptop broke down and when I called Dell to have warranty work done on my computer I found out that I received a refurbished computer not a new one so it wasn't under warranty. First, I'd never pay this price for a refurbished computer. Second, my contract says I was receiving a New Laptop. At first Flxshpr said that were going to replace it and I was waiting for a shipping label. Time was passing & I pulled up my email to see if I had any mail from them and low & behold the was a message that I didn't qualify for a replacement. Now I wouldn't trust to send them back this computer if they told me they would replace at this point. So I owe about $350 & will not be paying that without receiving a new laptop & then I'll return this refurbished laptop.

Date of experience: June 7, 2021
Texas
1 review
1 helpful vote
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They kept my money
June 6, 2021

So I got a lease with these people, I made a purchase, I got my items and they all were junk. I got in touch with the return department and after a month or so I finally got the permission to send back my items.the whole time every friday I'm being billed by them.so I send my items back and I got one payment back, I had 8 or 9 payments taken from me. Now it's been 2 months or 2 and a half months and these people cant pay me back. They keep coming up with excuses, and telling me wait 24 hours and well it's a bunch of bull.

Date of experience: June 6, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello Donald,

We are sorry to hear about the item return issue you're experiencing. Our team is 100% dedicated to your satisfaction. Please send us a direct message with the email address and phone number associated with your lease agreement and we will contact you to assist with this matter. You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you.

Louisiana
1 review
0 helpful votes
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Fast
May 20, 2021

I got approved for what I needed to get all repairs done with a low payment thank you for being so convenient simple easy and fast

Date of experience: May 20, 2021
California
1 review
0 helpful votes
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Honestly the idea of Flexshopper is very intriguing and I would be all for it except the customer service is HORRIBLE. I have yet to receive any real updates on what is going on and instead of their focus being on keeping the customer happy they would rather have me sit her in limbo.

Date of experience: May 11, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello Natalie,

We appreciate you reaching out to us. We strive to assist with services to satisfy our customer’s needs. We apologize if you have not received any updates. Please contact our Customer Service Team via phone at (855) 353-9289 a representative will be happy to assist you with more information on this matter. If you prefer you can provide your contact information in a private direct message a representative can contact you.

Thank you,
The FlexShopper Team

Texas
1 review
0 helpful votes
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Awesome! Customer Service
L. Tozer in Returns…. She was very understanding and knowledgeable about the products.

Date of experience: May 7, 2021
Florida
1 review
0 helpful votes
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Me atendió súper bien la mejor q me atendió, ase su trabajo súper bien me gusto mucho como me atendió y me oriento mucho en lo q yo necesitaba

Date of experience: May 6, 2021
California
1 review
0 helpful votes
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Flex Shopper
May 2, 2021

Awesome customer service. Very friendly. Outstanding job very helpful tremendous staff and crew keep it up! Thanks

Date of experience: May 1, 2021
Tennessee
2 reviews
0 helpful votes
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Nice and Courteous
April 29, 2021

I had an issue with my address needing to be changed I had such a great experience with the representative she was very professional funny and nice that means so much when your have an issue that seems unresolvable she was patient and changed my address and help me to have my products placed on hold for pickup. This is what great customer service is all about. I didn't get her name but thank you soo much I sold my bed so I'm waiting on my bedding and so she took an already stressful situation and just neutralized. Thank you Flex Shopper for representatives such as her..

Date of experience: April 27, 2021
New York
1 review
0 helpful votes
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Friendly service
April 28, 2021

Chris was friendly and explained in a professional manner what was going on with my car I will be back great people at mavis in Johnstown ny

Date of experience: April 26, 2021
North Carolina
1 review
0 helpful votes
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I have brought several items for this site but the last think I ordered which where AirPod pros in which one of the pods was defective and did not work. I put in for a return the next day and it took a month for them to send the return package slip. Mind you my account was suppose to be on hold. I send the package back and it's been a month and two days since I sent it back and they are still taking the money from my account. Then they give you the run around about your money this is ridiculous.

Date of experience: April 23, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello Tasha,

We apologize for the issue you’re having our team is 100% dedicated to your satisfaction. We appreciate your business, and we are ready to investigate this matter. Please send us a direct message with your email address and the phone number to reach you and one of our team members will contact you. We are committed to resolving your issue as quickly as possible or you can call (855) 353-9289 to speak to a Customer Service Representative.

Thank you,
The FlexShopper Team

Virginia
1 review
0 helpful votes
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We8ght bench
April 20, 2021

Very satisfied with product and service, fast shipment and great product quality. Would not hesitate in doing business with this people again...

Date of experience: April 19, 2021
California
2 reviews
0 helpful votes
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I decided to try Flexshopper even though they seem pretty scammy. So I purchased an item through Adorama and all went well. I was happy they seemed to work better than I expected.

Now fast forward a month. I always intended to pay off the lease prior to the 90 days. When I attempt to login it makes me apply for Flexshopper again, which is ridiculous first of all. I already have a lease, why does EVERY SINGLE LOGIN require me to reapply before I can see my account... oh about seeing my account... there isn't one really. Once I finally get to the point where I can review my account it says my balance is -1110 and I owe -10 a month or something like that. I have NO way of seeing what I owe, what my payoff date is or ANYTHING! Worst website ever.

I attempted to contact them, but all I got was a copy/paste response about give them (Longer than 99% of companies I've worked with) I think 3-4 days to respond, but it claims it's usually within 24 hours. I still have not received a response from them and I have no idea what I owe or how to pay off my lease. I am about to put a stop payment on their payments as they won't help me resolve this while my 90 days is ticking away. I would not recommend them to even an enemy at this point.

Date of experience: April 19, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello Joshua,

We apologize for the issue with your order, our team is 100% dedicated to your satisfaction. We appreciate your business, and we are ready to investigate this matter. Please send us a direct message with your email address and the phone number to reach you and one of our team members will contact you. We are committed to resolving your issue as quickly as possible or you can call (855) 353-9289 to speak to a Customer Service Representative.

Thank you,
The FlexShopper Team

New York
1 review
0 helpful votes
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Greatness
April 16, 2021

I am so happy with FlexShopper. I dealt with them years ago and I love the kindness and fairness the representatived have so glad to be a customer again.

Date of experience: April 15, 2021
California
1 review
0 helpful votes
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Return
April 11, 2021

Overall good service, I wasn't extremely happy. Linda was very supportive to seeing to my needs were met. Great customer service representative.

Date of experience: April 10, 2021
Washington
1 review
0 helpful votes
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Yes I am when on flexshopper and applied and I have I have low I have little a bad credit but it's it's it's I just establish my credit and I ice too but I do have a credit card and I'm in the process of building my credit and so I went on flexshopper because they say they deal with people with little to no credit or bad credit and they denied me and they just was talking about how they was on this this this this this website website helping people with no credit or blood low credit get get get items and stuff like that well I'm I'm in the category that they were talking about but they denied me that to bad credit denied people with bad credit that that that is a that's totally contradictory to the ads that they put out

Date of experience: April 8, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello Sulaiman,
Our team is 100% dedicated to your satisfaction. Our computerized system makes the final decision on approvals/denials. However you will receive an email as to why you were not approved. Please feel free to reapply in 60 days and we will be more than happy to reevaluate your application. Please call 855-353-9289 and a representative can address any questions you may have. Thank you.

New York
1 review
0 helpful votes
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Great
April 4, 2021

I love this option if needed its there yeah they pay can be a little more than expected but hey it's here to help. I come to them and especially when I need then. Thank you.

Date of experience: April 3, 2021
Hawaii
1 review
0 helpful votes
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Poor Customer Service
March 26, 2021

I bought from them in the past and never had any issues. I recently ordered two items from them, set up my payments. Then three months later they finally charge my card and charge all three months one crack. Mind you i was never notified. They claim they notified me by email but check all my emails and spam emails and never gotten any. Said they left numerous messages but not sure where they left them. Then they go ahead and charge my card right after me telling them on the phone that i am not authorizing any payments over the phone. But they go ahead and charge another payment. This is the worse customer service i have ever had to deal with. To my understanding when you don't authorize a payment they are not allowed to go ahead and charge the account, but they did.

Date of experience: March 25, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello Bernadette,

We are sorry to hear about the issue you're having. Our team is 100% dedicated to your satisfaction. One of our customer service representatives will be happy to investigate further.
Please call 855-353-9289 or provide your contact information in a private direct message.
Thank you.

Florida
1 review
0 helpful votes
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Horrible service
March 21, 2021

They are taking money out of my account every week but their website shows I have no current lease. I do have a lease but I now have no way of knowing how many payments are left. I emailed customer service three times with no answer. I emailed billing who did answer and said IT was working on the website issue. There is absolutely NO information in my account, about my lease.

Date of experience: March 21, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello Susan,

We are sorry to hear about the issue you're having. Our team is 100% dedicated to your satisfaction. One of our customer service representatives will be happy to investigate further. Please call 855-353-9289 or provide your contact information in a private direct message.

Thank you,
The FlexShopper Team