FlexJobsReviews 17,052

User friendly and lots of resources for self development

Needed help with my subscription and the woman I spoke with was great. Only just began using the service itself but seems good so far.

I was upset when I called your customer service department. FLEXJOBS gave me three plan options. The first one was $2.95 for 14 days, the second one was $9.95 for 3 months. I didn't consider the third option. I selected the second option but my credit card was charged $29.95 for 3 months.
Marcello Caicedo took my call. I was pretty steamed, but his professionalism and kindness, cooled me down quickly. He went the extra mile by checking in with his managers about my issue. He explained that the option I selected was an expired offer. He told me not to worry because he would fix everything for me. He immediately went to work processing my refund and gave me the option of a better offer, which I accepted. If it were not for Marcello's patience, kindness, understanding, and professionalism, I would have canceled my account because it seemed like a scam. I am so glad it wasn't.
I hope all of your customer service agents are as great as Marcello. If not, please hire more like him. Thank you Marcello!

Sophia was great to work with for the cancelation, 4 stars, because I had a hard time hearing her because of her equipment. As far as having to call to cancel for a job service, I rate that 1 star. I will not recommend Flex Jobs for that reason. Every job searcher will ultimately get a job and no longer need your services, so making it more difficult to cancel after they find a job is not on the up and up. Especially when your subscription email states "if you would rather not have your subscription automatically renew or you want to cancel your account, you can always do so easily and instantly from your Account Settings." NOT TRUE

For the jobs i could apply for, i didn't hear back at all. It felt like i was applying into the ether. At some point i gave up. Additionally, this is an expensive way to go on indefinitely while not having a regular income. The investment would have been worth it had there been jobs i was qualified for that actually responded to me. To be fair, out of an abundance of caution, i only applied to jobs that listed the company hiring and i went directly to their career websites to apply. This was for my protection from identity theft or scams. This very well may have been the reason this site didn't work for me, as i used it as a source for job leads instead of a platform from which to apply. However, my job search strategy simply isn't working so i needed to cancel all subscriptions and find a way that works for me that isn't also draining me of resources. I think someone in a different situation might have found it more helpful. There also may be a time where i am in a better suited position to sign up again, however, now is not that time. Thanks anyway.

I decided to give FlexJobs a few tries after I completed an online course in Proofreading Copyediting Basics last summer. I've only applied for a few jobs. Unfortunately, I haven't found many proofreading jobs seeking someone with my experience level and I find that disappointing. I don't think FlexJobs is a terrible place to seek a new career, but so far, using the site hasn't benefitted me yet...if it ever will. I will use it one more time and if I don't find a new job, I'm giving up.

After I had been incorrectly charged for a membership, the customer service representative promptly refunded the error and charged the correct membership fee with a discount for the inconvenience. He was very friendly and understanding, and explained every step of his process