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FLANNELS Reviews Summary
FLANNELS has a rating of 1 stars from 106 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FLANNELS most frequently mention customer service, next day and trading standards. FLANNELS ranks 254th among Designer Clothes sites.
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Paid £1005. 00 for goods purchased in the store had to pay £10.00 for next day they did arrive but had no invoice or returns paperwork with one product so had to have them email to me then was horrified to find I had to pay to send one of the items back because did not fit... £11 it cost! Would not use them because do not give free delivery or returns especially when spending that amount of money!
Paid for next day delivery arrived 4/5 days later. Items that arrived came in used boxes and were marked spent £1400 so really annoyed. No number to call keep emailing no response back poor communication regarding delivery. Will not shop here again awful!
Few problems with them.
1. I ordered pair of expensive shoes, one of them was looking like used, probably taken from store display.
2. Requested exchange, after few days, and some ridiculous conversations with their customer service Web Chat, I ve changed my mind, and requested refund (exchange was still not processed)
3. I am still waiting for refund (after 12 days of delivered return). No contact from Flannels.
4. While waiting for shoes, I was trying to order E Voucher Gift Cards for £700, for a gift for my wife. They kept cancelling my order, and were not able to explain why. Money was blocked for few days.
I don't recommend Flannels.
Authentic products, reliable and on time delivery. I've been a customer for almost 6 years now never been disappointed.
Ordered items worth almost £500 and paid for next day delivery £10. One item was too big. Have to pay to return it. No answer on the phone contact number over 2 days at the Liverpool one store.
Most designer brand stores like this, for example BASE. Fashion, offer free postage and their customer service is impressive, immediate online chat etc- this you would expect when purchasing high price designer items. Flannels.com have a lot to learn, I won't buy from them again.
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