FLANNELSReviews 106

Avoid this retailer if you can - overall horrible experience and despite my complaints customer service never responded to me. The goods also come in really bad condition - not ironed and not in original packaging. You're best off shopping with another site.

My husband bought me £400 pounds worth of boots and sadly being a man he got my size wrong we have turned up today to the Coventry store and they HAVE REFUSED TO EVEN SWAP FOR MY SIZE... THEY SAID ITS OUT OF THE 28DAYS... I DONT WANT MONEY BACK 8 JUST WANT MY SIZE YOU ABSOLUTE DISGRACE OF A COMPANY. DUE TO CURRENT STATE OF AFFAIRS SHOPS HONOR THIS. BUT THESE WELL I CAN ASSURE YOU I WONT STOP HERE. I WILL GO STAND OUTSIDE THE SHOP AND WARN OTHERS HOW THIS COMPANY IS RUNNING.

SEE YOU ALL SOON

I placed my first order with Flannels on 22. 1. 22 for a Perfect Moment size 8 sweater at £161 including postage. The following day I received the order which contained a mustard sleeveless blazer with the ticket pulled off in a Perfect Moment size 8 polythene bag.
I contacted Flannels by live chat. There was an option on the drop down menu for 'received wrong item'. The assistant was helpful, apologising for the error. She arranged a pick up next day and gave me 10% discount and free delivery for me to order the sweater again. On 28th January I received back the mustard sleevleless blazer with a later stating they check everything before dispatch and I would not have received this jacket in error, therefore they could not refund me or do an exchange. So they implied I had lied about this incorrect item. I have been left £161 out of pocket and have a mustard sleeveless blazer!
'Received wrong item' on the drop down menu proves that wrong items are sometimes sent out.
The fact that this jacket was placed inside the perfect Moment size 8 sweater bag indicates that this was not done accidentally and that Flannels need to check on who was actually responsible for this dispatch. I have contacted the Martin Lewis site Resolver to try and get my full refund back. Losing £161 and being accused of lying has caused me a great deal of stress and anxiety. I would not recommend Flannels to anyone.

Absolutely shocking customer service!
Do not order online!

Ordered 11 items including a shirt that cost £130, but only 10 items arrived! When chatting to customer service via web chat & email explaining I had not received the 11th item they have closed the case due to an "investigation" showing that the shirt had been packed and posted when it has never arrived! Full order being sent back due to the lack of service being given and now £130 down for a shirt that was never packed!

Will never order online or In-store again!
Shocking!

They had a sweater I had been looking for from Burberry and I was so happy. I paid $1400 USD for 2 of them. Problem is, customs wouldn't release it for delivery unless I paid another $240 USD. They really screwed me with customs tax. I don't think I'll purchase again.

They charge for delivery no matter the order size. They also charge for returns. I got a hat that did not fit me and I had to pay £15 just for the pleasure of trying it on! So outrageous and frustrating, I will never ever shop with them again.

I tried to exchange a very expensive online purchase in store as the one I received was too small, however the next size up was out of stock when I arrived at my nearest store. I was unable to phone ahead to check stock as I could not find a telephone number online. When I asked about this in store I was told that the store was new and they had no telephone! I asked if they could order my size in and I was told that they could not. I asked if they could check stock at my next nearest store before I made the 40 mile round trip to it and I was told that they could not. I asked about returning it online and was told that I would have to pay the postage to return the unwanted item and another £10 postage for the replacement item. I have scoured their website and there in no customer service telephone number or live chat, just the choice of an online bot that is no use at all or an email address that has a response time of 2/3 days. When/if I ever manage to get an exchange it will be the very last time that I ever use this company. Any company that does not realise the importance of good customer service is just asking to fail.

I recently ordered a Barbour jacket, it was apparently delivered but it wasn't received. I have been in touch with Flannels 5 times at this stage to no avail. They have not once, come back to me with an update, they forgot to open an investigation with the courier until I reminded them. They said when I pressed them that it would take 28 days for an investigation with the courier to be resolved and this item was a Christmas gift so it will be after Christmas before that happens. I have had to give the details of the incident each time I called as it seems they don't read the information. Do NOT buy from this website unless you wish to waste your money. If I could give a lower rating I would!

Hello no time frame given for a refund or a query.
I have requested management contact email and details over 6 times. The service shocking and for premium products Non Sale items please beware. Selfridges and Harvey Nichols will always do an exchange and if items faulty they will help and review.

This is not the case with Flannels AT ALL they refuse manager call back / manager contact details or emails.

Do not buy YSL Sunglasses from here not any it that's full priced.

A British Born Immigrant 3rd Generation.

I bought a £220 Jasmine perfume from the Dior stall in Flannel's Meadowhall, Sheffield. I have never heard of Flannels or shopped at Flannels before so I was unaware of their return policy.

I was dissatisfied with the perfume because although the tester smelled nice, the scent did not last all day and was very weak for such a pricey perfume. I could not smell the perfume on me when I got home. So the next day, I went back to the store and found another Jasmine perfume for half the price, £110. I asked if I could exchange the perfume and be refunded the difference. As soon as I said the word "Refund" it was immediately an issue. The manager on duty called other staff over and said they normally don't do refunds. She tried to refund me but was unable to. (training needed?) And she was also unsure of how to give me a credit note. So I had to come back another day hoping that the next manager on duty could help me.

When I returned, they informed me that they could only give me store credit due to their no-returns policy which they did not tell me about. Even giving me store credit, they were being funny with me saying, "We can give you store credit but we shouldn't." There were no signs up in the store to warn unsuspecting customers. It only shows on the receipt after you bought the item and cannot return it. Pretty much all the stores in Meadowhall allow returns/refunds (unless maybe for sale items with large signs up) so I was shocked to find out I could not get a refund. I had no choice but to accept the £110 credit note which was given to me on a poor quality paper receipt which is fading. It is valad for 2 years but will not last that long.

I had already spent up to £500 in-store on make-up, skin care and perfume so I did not want anything else from Flannels. I gave the perfume back in perfect condition in all original packaging but they did not want to give my money back.

For this reason, I do not trust this store and will never shop from them again. I was made to feel intimidated by asking for a refund, unprofessional service and I feel they are very sneaky, misleading and not honest with their customers by not having signs up in their stores and not making it clear to customers that there are NO RETURNS. Whatever you buy from them, you are stuck with. They sell very expensive designer items worth over £1,000 so someone could get screwed over worse than me.

Don't even bother contacting customer service as they will not help you. They will only blame you that it's your responsibility to know Flannels return policy and that you need to sort it out with the store you bought the item from. Absolutely useless! They also insisted that the store had signs up but I have been to the store 3 times regarding this issue and God knows I was looking for those signs and I did not see any. Even the staff could not show me where they had a sign up. THERE WERE NO SIGNS UP! (Trading Standards need to look into this place!)

Purchased from them long sleeve Palm Angels top and it was showing on a label MADE IN UE. I decided to check authentity of this item and sent pictures to this brand's customer services. I was very disappointed when they got in touch with me to confirm it is counterfeit product as their original tops have completely different labels.

This is an unprofessional website to do your shopping from.
I ordered an item and I receive a different item. Mathew from the customer service said he will return it back to me and that he will quality check the item before sending a new one, and he repeated the same mistake twice and he sent me for the second time the wrong item.
Extremely bad service, and website to shop from.

I ordered a parcel the box for the sliders was damaged and the boxers I bought for 46£ was meant to have three pairs was wrapped in celotape as I opened it only had two pairs in which I got charged full price for what a joke never ordering from here again!

STAY CLEAR OF FLANNELS. TERRIBLE CUSTOMER SERVICE... SCAM DO NOT HELP AND DONT SEND WHAT YOY PAY FOR

I placed an order from flannels for 2 jumpers and a pair of shoes. I got a message to say it would be delivered next day then on the day a message to say its been delayed with dpd.
The box arrived opened with a hole in it and I took photos to send to flannels. Surprise surprise my expensive shoes was there but the two less expensive jumpers were not. I emailed flannels who have told me the boxes were weighed and correct and saying they will will nothing.

I think its disgusting a big company would steal from a small individual. To be honest I think its prob a dpd issue but flannels have taken my money and I've not got the goods. Planning to take them to the small claims court
If I was you I wouldn't order from them as if there is a problem they don't help.

I've ordered many times and no issues but this time time there was an issue there expecting me to pay and not recieve the items.

Tried to return a faulty jacket that I had ordered for my son for Christmas it arrived with a pull right across the front of the jacket, I sent the jacket back for an exchange and days later received the same jacket in the post with a note saying no exchange but they offered me 10% discount on my next order!
I have been left with a coat that my son will not wear and out of pocket
Shocking!

Would give no stars if I could, ordered a jacket and when I got the parcel and opened (after paying £9.99 for next day delivery) there was only a flannels black shoulder bag inside and no jacket, when I contacted to query what had happened I was basically told they sent it and the parcel weighed the correct amount when it left so its your problem, was told to contact my bank, I was astonished, am currentl in contact with trading standards and a few other places to get help, will take to small claims court if need be, disgsusting customer service, take your money then are not interested, £426.99 I am out of pocket, fuming, DO NOT BUY FROM THIS COMPANY.

"I've had the same issue as so many others! DO NOT BUY WITH FLANNELS. I ordered a £1250 bag as Christmas present and received a £45 backpack from their House of Fraser warehouse. Customer service has refused to help me same thing saying parcel weight is correct however I sent proof of the parcel and incorrect item won't help and asking me to sort with payment provider. I am now £1250 out of pocket these people are crooks and have done this several times to customers. Be careful, order with someone else."

Most disgraceful service ever.

Why do brig well respected brand trade witch such dodgy retailors. Before Mike Ashley brought Flannels I have spent over £50k in this store and the service was always what you expected. Since Sport Direct own Flannels they just do as they please.

I have placed many order but the service is by far POOR, worst than Pound Land.

Ordered many times, parcels always late and when they arrive the good are second hand, off the shelf and just thrown into a BAG.

Place an order last week because they offered a discount, Spent over £800.00 and today 10 days after I placed my order they just d3ecideed to cancel with no EMIAL or Call.

WHAT ARE YOU PLAYING AT. WHY IS OUR HIGH STREE BEENING TAKING OVER BY THIS CON ARTISIT.

Stop shopping at this dodgy outfit. They are typical market traders.

Avoid this company! My son purchased a jumper from FLANNELS online. After a couple of washes the jumper developed several faded patches and Mark's around the collar and cuffs. On reporting to FLANNELS they arranged it to be returned to check if it was a product fault. They responded within 2 days saying it was a washing error and therefore the ticket was closed and they couldn't help. I know I washed it correctly.