FixezReviews 131

I received my package earlier than expected. Having it shipped from the states to Canada I had my suspicions that it would most likely be broken before it would get to my front door. When opening it I was surprised it was in one piece. I felt my item was perfectly packaged by meticulous employees who care that much for their customers. The item matched the exact discription of the website and fit my iPhone perfectly. The tools that came along with it are also great, it made the process of replacing my screen easier. I couldnt be any happier with my purchase.

This company should be avoided at all costs. Nearly all negative reviews I've seen are about the product quality and return process. I have gad the same issues. I purchased a screen from them but did not need it after a customer cancelled the repair. I then used the screen on a subsequent repair outside of their 30 day warranty period (which is ridiculous). When I installed the screen the LCD was black. Upon contact with them, they advised that they would not stand behind the product and would not provide a replacement. I wasn't asking for a refund, only a replacement of a screen that I originally paid $128 and was now selling for $45. DO NOT DO BUSINESS WITH THEM. Most positive feedback is from those located close to them so I'm convinced either they are employees or friends of the business. They are also NOT accredited with the BBB.

Ordered on May 18 with expected delivery of May 21. Well it is now June 5 and my package is not here. Contacted customer service and they said it shipped via usps and I have to track it there. Well the tracking page says it is still expected on May 21. They told me I had to contact usps to open a claim but they wouldn't let me open a claim. So I asked Fixez for a refund and they said I could get a refund only when I received the parts and sent them back!? That's insane it's been over 10 days. It was shipping from Nevada to MD via first class mail I don't think it's showing up. I want a refund. I shouldn't be the one dealing with usps they should