FixezReviews 131

Purchased a replacement screen for my smart watch. Website stated it was compatible with my device. It was not, after installing watch would not charge or turn on. Got RMA and returned the item. After receiving the item back Fixez.com stated they would not issue a refund because the item they received is not theirs. It is the only replacement screen I ordered and returned the exact item back. After doing further research this is the same tactic they have used on other customers.

Ordered a battery that was supposed to be Zero-cycle but was just a used Apple battery with the label wiped off partially. When I called they said they buy thousands of these and that is what they get. Definitely not top quality. I've had good experience with them in the past but don't trust them any more. Buyer beware. They don't stand behind their stuff and just claim the terms are terms and you're out of luck. I have to pay to send it back which means you might be lucky enough to get it when you order!

I purchased an iPad mini screen for $127. The part arrived without the adhesive strips necessary to but the screen back together. Once the sent that separately I was able to install the screen properly to discover the touch screen did not work properly. This cost an extra $13.75 to ship back, roughly 12% of the original cost of the defective part. Customer service is extremely hard to get a hold of. Not sure how difficult the process is going to be. As of now the part had been delivered back to them.
Also, do not trust the reviews on their website. I left a product review and it does not post if it is one or two stars. You also get a 'warning' asking if you meant to rate the product so low.

I could write a long elaborate review on this company's unprofessionalism and deliberately, falsely labeled products, but I'll make it short to save me and you the time.

I bought multiple things from them, but after I spend $80 on an "OEM iPhone 7 Plus screen + LCD" that was far from functional and OEM. The 3D Touch function did not work. This should NEVER be an issue with a screen that's labeled as not only "OEM" but also "100% tested". This in and for itself is a no-go, but on top of that the plastic hooks on top of the screen that are supposed to go into the iPhone frame did NOT fit, which is how I wasted the screen adhesive that I bought from them as well.

I paid for shipping to me and I paid for the return shipping and only the screen+lcd were refunded. Not the shipping nor the wasted adhesive. Very cheap company. I strongly advice you to do your research on OEM screens+lcds, because you're not going to find them here.

Something else you won't find here is professional customer service. I was kindly referred to the "Terms and Conditions" which basically state that the company will NOT refund any form of shipping for an item that, through NO fault of your own, did NOT work. I wasted over $8 USD for shipping both ways and much valuable time.

Do yourselves a favor, research an actually reliable supplier and pass up fixEZ.

UPDATE 8/17/18:
After a claim through the BBB, fixEZ admitted the mistake and refunded the shipping.

I was hesitant to order after reading feedback but the price on the touchscreen seemed fair for what was supposed to be a new part.
When the part arrived it was obviously used and DOA.
Sent it back and they claim their tech says it is not from their supplier.
Total Lie and BS.
Phone line goes ONLY to voicemail and they suck at answering emails.

Avoid this mess if you want a quality experience

Bad products, worse service

I ordered a replacement screen for my HTC M9 from Fixez because they are supposedly based in the US and i wouldn't have to wait three weeks to get it. The screen and toolkit arrived within the week but there were no instructions. The site sent me to a youtube channel but I found the video lacking and surfed for better tutorials. After 3 hours i had finally installed the screen only to find out that they had sent me a bad part- the LCD connection was faulty. I have tired to contact them several times and they do not respond and I'm out $40. DO NOT USE THIS COMPANY unless you want to waste your time and brick your phone.