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Fiverr

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
286
value
275
shipping
182
returns
213
quality
261
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Pennsylvania
1 review
1 helpful vote
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I paid for a 2-page CV only to wait a week and not receive it. The cancel/refund process is a pain and is designed to waste your time so you don't get your money back.

Date of experience: February 2, 2022
Australia
1 review
0 helpful votes
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Customer Service
January 30, 2022

Sorry my bad, I should have read the reviews before I dealt with this company. Customer service is non-existent. Let's hope by me writing and you reading this review, you take heed and save your money.

Date of experience: January 30, 2022
Wyoming
1 review
0 helpful votes
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Several months ago I was looking for a memorial tattoo design - and chose someone on Fiverr based on reviews - I'll NEVER trust reviews again. I sent her a couple of artwork designs I found online to help her with what I wanted - very clearly stating they were ONLY to help her get an idea and that I wanted an original design. At first, she said her schedule was full, but then told me she could squeeze me in as a favor. I paid the $50 and eagerly awaited (I don't remember if I paid a deposit).
Well, days later I received the design. Imagine my disappointment when it was the designs I sent her, copied and pasted, and sloppily jammed together. The only difference was that the colors were changed based on my preferences. I Hate confrontations, and so I put off telling her my disappointment. I also did not realize I had a limited time to accept/decline, so the transaction was put thru as purchased. That was on me. I did message her and explain that altho the transaction went thru - I was not happy with the design - calling it for what it was: a copy and paste and basically the theft of someone else's artwork (and hard work). I also messaged Fiverr telling them what happened - and never got a reply at all. I had to just write it off. The photo is what she submitted as her original design - both elements - the swan and the phoenix - can easily be found online and are what I submitted to her to help her with the design.
I would not recommend Fiverr - be prepared for zero customer service and some lazy "artists". But, honestly, the price alone should have been a red flag for me. I now know that authentic artists do charge more. So, keep an eye on the prices.

Date of experience: January 28, 2022
India
1 review
1 helpful vote
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**I paid Rs **₹8,186.97 for an order which was never executed. The refund I received is only Rs 5575. 68. What happened to Rs 2611. 29, almost USD 35? Is it the Fiverr fees through the seller for the cheating client?
Almost all the reviews of sellers are purchased systematically making reverse payments.

Date of experience: January 26, 2022
California
1 review
0 helpful votes
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SCAM
January 21, 2022

I did 2 jobs and they never paid me! They don't have a contact number and nobody responds to me they are very unprofessional and stole money from me and the people that paid for my services! They took money from their accounts and never paid me, in addition they blocked them from using the databases I created for them. Horrible horrible experience will never do work for them again.

Date of experience: January 20, 2022
Hong Kong
1 review
0 helpful votes
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Fiverr is unprofessional service provider, Fiverr is no reputation and dishonest company,!
Fiverr employee are uneducated, uncultured and uncivilised!
Fiverr is bad than rubbish and Fiverr employee are low quality level!
I think Fiverr need closed in the world

Date of experience: January 14, 2022
Idaho
1 review
5 helpful votes
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Not worth a penny!
January 12, 2022

This is a scam... They send you templates and information from other companies, miss deadlines and give you useless data pulled out of the sky. I had top write the whole thing on my own, So unprofessional you cannot even speak to anyone. Do not use this company. I am asking for my money back.

Date of experience: January 12, 2022
West Virginia
2 reviews
4 helpful votes
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I used to love fiverr.
January 8, 2022

Several years back I started using fiverr because I live in a rural area and finding local creative talent was difficult. This week I went online and ordered a service. I paid the asking price, they added a huge fee. $2.75 on a $50. Next came the absolute chaos. There is an inbox, a task box, a messenger box, and 27 other places where messages between buyers and sellers can go and NONE OF THEM ARE CONNECTED - NONE OF THEM. I almost lost my mind. Sometimes communication was in one place then another then on my phone but not on the site. My Doer did a great job so I tipped $10, another fee $2.55 - on a $10 charge is ridiculous. I won't be back fivver.

Date of experience: January 8, 2022
Oregon
1 review
0 helpful votes
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I paid over $3k for my project and have no project to account for. Fiverr will not even respond to my requests for help. They keep saying my case is "resolved" but I am out a lot of money and have nothing to show for it. I am disgusted. Do not use them, trust me.

Date of experience: January 6, 2022
New York
1 review
0 helpful votes
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Please be really careful using Fiverr. They are more supportive of the techs hired to do gigs or projects then the customer who pays.

I had a very expansive online website store for 5 years. It took me a year to build it. I hired a tech through Fiverr to clone the website and scrapp all the data. I had to transition away from the current website company because they were at the end of life and would be permanently shutting down.

The Fiverr tech and I agreed to a two week window to complete the project. He told me that he could definitely complete the project in two weeks. The two weeks was the time frame he requested to complete the project. He did not keep his commitment. He did not get the project accomplished. The website company closed down and I lost the whole website that I built, the files everything. The website was worth thousands of dollars.

I explained the situation to a manager at Fiverr and told her what predicament he left me in. I asked for accountability for what he did. I explained that I never want him to do to someone else what he did to me and suggested he be punished and removed as a tech. All I received was a refund ($300). They did not care about the condition he left me in.

Please be careful with the company Fiverr. They do not care about the customer.

Eipporah Stowe

Date of experience: December 28, 2021
California
2 reviews
2 helpful votes
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I tried to sign up and low and behold can't add my phone number to get up and running, so I can't complete the sign up process. So sick of wasting my time on sites that are supposed to help people find work.

Date of experience: December 27, 2021
Belgium
1 review
0 helpful votes
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I have this problem with the scammers that run Fiverr DOT com and this is how I decided to deal with it: I filed a LEGAL COMPLAINT with the OFFICIAL AUTHORITIES in their country to put this illicit company out of business. By deleting user accounts they, in fact, prevent users from accessing their data, which is illegal in their country. Also, I have enough HARD-COPY documented material proof and evidence to bury these xewish scammers together with their YuckWee gods.
Yes, they do publish positive reviews about their own business and they do send THOUSANDS of spambombs a day.

Typical Fiverr.com SCAM!
Date of experience: December 25, 2021
Colorado
1 review
1 helpful vote
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Don't Trust Fiverr
December 21, 2021

I hired a Fiverr contractor to help me with my Amazon PPC campaigns. The person said she could help me reduce my ACOS. After 2 months of work my ACOS jumped to over 600%. I got rid of this person and wanted to leave a review on Fiverr, but couldn't. Fiverr gives you 10 days after you hire someone to do a review. I do not know how this person is going to perform until the end of the 60 days I hired them for. I contacted Fiverr and they said there is no way I can give a review after the 10 day period and they would consider my problem with their next upgrade. They were pretty rude and obviously did not care. Fiverr is horrible.

Date of experience: December 21, 2021
Canada
3 reviews
1 helpful vote
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So far so good
December 18, 2021

I worked with a developer there for 3 major website projects and he was really reliable with great experience.
You can negotiate with the people there and they are flexible.

Date of experience: December 17, 2021
New York
1 review
1 helpful vote
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BUYER BEWARE!
December 11, 2021

When I first came upon the Fiverr ad online I thought to myself this is perfect just what I needed to help me get my business up and running. That was before reading the many horrendous negative reviews about Fiverr. There where like 947 almost a thousand negative reviews vs 152 positive. Don't need to be a rocket scientist to figure out Fiverr isn't a good company to help my business if they don't
Even have their on business in order. Sorry Fiverr thanks but no thanks.

Date of experience: December 11, 2021
Poland
1 review
0 helpful votes
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Lie in portfolio, difficult to leave an opion after cancelling the order, i can't see the difference between fiverr and pay random people for make the job on the street

Date of experience: December 5, 2021
Connecticut
1 review
6 helpful votes
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Can't get my money back
November 30, 2021

It's been 10 days this Michael Payton is doing 1 business logo and he can't complete it and he won't give me bck my money. That is his name on fiverr and they are not responding to my refund request. The logo looks like a 3yr old made it and he's just sending me random colors after I request a white diamond he sent a purple one then a blue one I'm fed up from the 20th November he's making it today us the 30th Nov.

Date of experience: November 30, 2021
Maryland
1 review
0 helpful votes
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Fiverr seller
November 30, 2021

Very easy to use platform, however it has terrible security protocols. They closed my account due to there lapse in responding to support issues as a seller. Then told me I violated there terms because I found a solution to being paid outside of there platform

Date of experience: November 30, 2021
Missouri
1 review
0 helpful votes
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THE WORST
November 30, 2021

Blocked my site because they said my content was not original... yes it was I designed it myself... I don't know who they are telling me my stuff is NOT MINE. Now I can't even get on there to dispute it... AWFUL SITE!

Date of experience: November 30, 2021
Florida
1 review
0 helpful votes
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Hired an inexperienced seller for a book formatting and illustration project. (Not Fiverr's fault.) Wasn't satisfied with the result and saw the seller wouldn't be able to deliver what I wanted after I got the delivery. Customer support then told me Fiverr has no way for me to pay the seller some amount for his time. Then they said I could ask the seller to cancel the contract and give me a lower cost offer. When I went back to find my last messages with the seller, discovered the messages were not all in one place... or even two places! Only given 3 days to pay or reject the delivery, but getting customer service took most of that. The final straw is that after all that, I discovered I'll never get my "partial refund" back. It will stay on Fiverr as a balance for future projects! That's not happening.

Date of experience: November 28, 2021

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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