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Fiverr

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
286
value
275
shipping
182
returns
213
quality
261
This company does not typically respond to reviews

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Belgium
2 reviews
4 helpful votes
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My order was canceled by Fiverr, they didn't tell why. They wrote "your order was canceled by customer support for following reason: " blank.

They "refunded" my 5 dollar but kept 50 cents "processing fee"

If you want to get rich, build a platform where people can place orders, take a fee for doing nothing, then cancel all orders and keep the fees. Nice business plan

Worst for me is there is NO contact info to ask "customer support" about this. So have to do it in form of review

First and last order on fiverr. From now on will use http://www.fiverup.com/

Date of experience: March 16, 2016
Romania
2 reviews
13 helpful votes
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They are good enough
March 16, 2016

Just like with any other service, you need to check who is working on your order. I've had cases when works were good, and I've also had cases when works were bad. So first check who you work with before placing your order. This is excellent value for this money.

Date of experience: March 15, 2016
Missouri
1 review
5 helpful votes
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Must be a ponzi scheme. I placed and paid for order that promised source files for logo and business card. I was set up to 'serum_designer'. Serum_designer seemed to not understand simple requests for modifications. Never got it right. Never got usable file. Then serum designer asked for more money which was to be paid to a different company. Customer service is non-existent. My order was marked as complete before I received any design work.

Date of experience: March 15, 2016
Minnesota
19 reviews
90 helpful votes
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I've bought many times in different sections. From art to voiceover and web design. The sellers are really professional and have lots of reviews, the community is active and supportive in reviews. I see small sellers get a few reviews and take off like crazy. And the people love their jobs- there's a blog sharing about it. I've never had any issues with Fiverr. I've done freelance work online and Fiverr offers a much easier platform for new beginners than many freelance bidding sites- which are much more competitive and far less personal.

Date of experience: March 14, 2016
South Africa
1 review
4 helpful votes
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FIVERR... i think this website is a hoax. I gave my task "google ranking" to two sellers (one of the seller is sharifunaz) and both were fake. They promised that my site would come up on 1st page within 7 days (1st promise), and then two months (second promise). Later 15 days, both seller stopped responding after eating up my money. GUYS DON'T TRUST THIS SIDE. There are fake people who don't deliver what you need/ want. Rather go to your friends or colleagues to complete your task. There are no rules or procedures. Its just a waste of money.

Date of experience: March 14, 2016
Philippines
1 review
4 helpful votes
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My account was disabled, I send a support ticket but they are not replying!

Date of experience: March 13, 2016
Colorado
1 review
9 helpful votes
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Fiverr are Crooks
March 11, 2016

I earned several hundred dollars on fiver with 100% positive reviews from my customers. Fiverr refused to release any of my earnings saying they did not believe my identity. They had my Paypal account info and when I asked how else I prove who I am they suspended my account and kept my money. This is a felony in the US. Fiverr needs to be brought down. The people that own Fiverr are crooks.

Date of experience: March 11, 2016
Arizona
2 reviews
6 helpful votes
Follow Mia M.
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I really did, but my very first experience was a bust and now I'm worried about their service.

I went on Fiverr looking for someone to help me with my landing page. At first I was very optimistic and elated by the prices and values. I even started thinking about sourcing all my work there.

The first few people I messaged took a day or so to message me back, and with a deadline I needed help fast. I then created a request and a person responded saying they would create my page for only $5 bucks. I thought, "wow this is great" without realizing very few people will do quality work for that amount of money. This guy promised me a nice squeeze page in less than 24 hours, and after giving him my WordPress info and waiting almost 2 days, I can tell you the site looks nothing like what I asked for. It doesn't even look like a sales page so much as a bunch of mumbo jumbo put together. Granted, he tried, and he gave me some useful images but it's no where near what I requested. Part of me feels I should have known better than trying to trust a $5 service, but the other part feels these people should be able to create what they offer. So, I paid this guy for his time and asked him to exit my WordPress account. Two days wasted but a good lesson learned.

Since then I have tried to take up other services but now I'm not as open to it. I realize there are some really good artists and designers on there simply trying to make a buck, but for every one good seller there's a few shady ones that may waste your time.

My tip to you is that you have standards while performing your search, and try to avoid paying until a sample of your requested work is completed. Furthermore, if you need word content on your site, or have a lot of info to explain, try to find someone very fluent in English or you will have issues. Last, someone may advertise $5 bucks but most services cost more than that. $5 is for most to simply look at your work, and depending on your work load your fee can go up substantially, so in some cases you may be better off looking for someone reputable.

I feel my time has been wasted but hopefully I'll find what I'm looking for.

Date of experience: March 9, 2016
Nebraska
1 review
3 helpful votes
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I received help in Mathematics, but he got me a failing grade, not once, but the revision failed also, Im done with Fivver!

Date of experience: March 9, 2016
California
1 review
4 helpful votes
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So I contacted Fiverr to get favorites on my Etsy store. Pay them and almost automatically get an email response stating " they could not fulfill my order because they were out of town" what? Really? I was told I would be refunded. Ha ha not refunded but credited back to my Fiverr account. And of course no customer service, no email reply. Stupid me. Never again. Check out the fiverr reviews, I wish I had

Date of experience: March 8, 2016
MD
1 review
3 helpful votes
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I HAVE NO WORDS TO DESCRIBE HOW STUPID THEY ARE. JUST BECAUSE I WAS SELLING VPN THEY ACCUSED ME THAT I MADE FAKE ACCOUNTS TO BUY MY GIG AND MY ACCOUNT WAS DISABLED.
DON'T EVEN THINK TO USE THIS SITE YOU PAY THEM FOR SECURITY WITH 20% FROM YOUR REVENUE AND THEY WILL F*CK YOU OVER

Date of experience: March 8, 2016
New Jersey
1 review
1 helpful vote
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I received many emails from your Fivver about my order, but non relating to my questions/emails/problems. I tried to place my order 3-4 times with Fivver but the web site would not connect to the next page. It did, however, accept my payment. I wrote several emails and they did not follow upexcept to ask me to complete my order. They will not respond to my questions and I can't take my payment back, so I'm stuck with nothing. Since they were able to follow through in taking payment but did not follow through in completing my order I guess I consider it a theft. Fivver is incompetent at best and a scam at worst. Buyer beware and talent sellers: go somewhere reputable

Date of experience: March 8, 2016
Georgia
4 reviews
9 helpful votes
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I bought a "Video template" only to find out that it is an illegal version.
They allow people to resell templates without licenses.
Group class action lawsuit should be made against these guys. ASAP.

Date of experience: March 6, 2016
Pennsylvania
1 review
0 helpful votes
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Awesome work!
March 7, 2016

Amazing communication. Very understanding, will work with you especially if you are new to Fiverr! Great experience

Date of experience: March 5, 2016
Arizona
5 reviews
55 helpful votes
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If you live in the modern world you do know everything is business. Business has to charge you so much because they have a huge overhead. What if there was a site that connected the "consumer" with individuals (companies) providing legitimate services at 75-99% off. That's right. A huge savings over the "real world" you may ask what's the catch? Well just like any treasure-hunt you have to glean the site and do your due diligence in order to find those quality individuals that will explicitly help you. I have tried spreading the word to friends. But some people just don't get the value thats inherent in this new platform for a new century. In my opinion you can get scammed for $5 or you can score 100's to 1000's of $ value services for $5-$10... which will happen it's totally up to you. I figured more people should know about this site because it is a model for the new world of how we work and get things done. Please take five minutes of your day or week and check it out. BTw i am not affiliated in any way with the site just fyi.

Date of experience: March 3, 2016
Tunisia
15 reviews
45 helpful votes
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Good deal for $5!
March 2, 2016

I ordered a custom logo for $5. It was to be delivered in 5 days. I was contacted by the designer, good communication, designed exactly what I wanted in the time said. Great deal for $5, I was very pleased.

Date of experience: March 1, 2016
California
2 reviews
9 helpful votes
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I got scam by a writer, a designer and supposedly a wordpress guy.
The writer deliver articles she jut copy and paste, I report her to fiverr, oh yes they send my money back TO MY FIVERR ACCOUNT!
I can't withdraw it back to my paypal

Then designer create a logo for me that already exist.

And I needed help with some stuff with my wordpress website and the guy mess up the all things and half of the job was done because "he didnt know how to do it"

There is other platform was better with a better customer service than fiverr!

STAY AWAY FROM IT

Date of experience: February 23, 2016
Florida
1 review
4 helpful votes
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I had a mentally unstable chick named TameraK flip out on my in a very unprofessional, unprovoked fashion because I had the audacity to criticize her crappy work on Fiverr. She falsely reported me for "abuse" and "rudeness" and Fivert did not do a damn thing about it but harass me. Do not do business with those Fiverr scum.

Date of experience: February 22, 2016
California
1 review
3 helpful votes
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Terrible support
February 21, 2016

I keep getting emails that I should "display my images clearer." The images are as clear as possible. I try to explain that the dimensions for display are awful. I can't make it any clearer otherwise the art will be warped. My caricatures are portrait style and their display is landscape. I email them, they respond by telling me it's my problem. TWICE!

Date of experience: February 21, 2016
Australia
3 reviews
13 helpful votes
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Yes we are able to produce targeted leads for your home based business opportunity. That's what the add on fiverr stated i had looked everywhere for targeted leads and came across Cloudcbex on fiverr i was told through emails the only way i could pay was via Transfer wire which seemed legit $180.00 spent via transfer wire who confirmed via fiverr emails the transfer had gone through 2 months no leads. I contacted them and was told there is nothing you can do about it, fiver claim no responsibility for allowing a dodgy business advertise and collect funds and the transfer company blame fiver... Word to the wise give fiver and Cloudcbex a real big birth UNLESS YOU WANT TO BE RIPPED OFF TOO.

Date of experience: February 21, 2016

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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