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Fiverr

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
286
value
275
shipping
182
returns
213
quality
261
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New Jersey
1 review
2 helpful votes
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Total criminals
September 16, 2017

Operating from tel aviv israel they hacked into my laptop and desktop then locked my account when i attempted to contact them

Date of experience: September 16, 2017
Spain
1 review
6 helpful votes
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Total Crap
September 16, 2017

I worked on fiverr for more than 1 year and believe me, it's not worth it
You can earn some money, that is true, but many times it's not worth the hours invested
This depends where you are coming from, it's profitable for people living in very poor countries where 10-15$ dollars is called a payday
But as tempting as it seems to pay 5-10$ for services, don't bring your hopes up, because Fiverr is full of so called ''professionals'', when in reality most of them are indians with little to no skills at all

So keep in mind when ordering on fiverr that at the end of the day you receive what you paid for, which might be low quality or stolen work
I'm working on multiple platforms as a freelancer and can tell you that working on fiverr was the worst experience so far

So you can get a more in depth perspective of my personal experience
As a seller: On this platform everybody is expecting high end professional services for 5$ or even for free
This comes from an animator/illustrator who had more than 150 orders in a period of a year or so

As a buyer: Most of the sellers are scammers, stealing work and re-selling the same product over and over again

Customer service is pretty useless as well
Fiverr is aware of all the bull$#*! that is happening on their platform, but they don't give a damn as long as they are making money
Their promotion attracts mostly cheap $#*! customers that believe that anything above 5$ is too expensive and outrageous, putting pressure on sellers to lower their prices while providing good services
People will try to take advantage of you and even get work for free, or in case you are a buyer, they will try to get away with your money

I had good and bad clients, mostly bad

I stopped working on this platform because by doing so, i was promoting a company of thieves and scammers
Also remember that fiverr is taking 20% from your total earnings

Date of experience: September 15, 2017
New Jersey
1 review
2 helpful votes
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Hi - have had several experiences with fiverr that have not gone well. Took my money but never completed the task as per my expectations.
Fiverr needs to hold their vendors accountable or this app company will fail miserably. Love the idea, just need accountability.

Date of experience: September 14, 2017
Australia
1 review
5 helpful votes
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If you are a potential buyer assume the following:
1. The seller's photo is not a photo of the seller.
2. The sex of the seller may not be as represented.
3. A claim for fluency in a language e.g. English is incorrect.
4. An expertise claimed is absent.
5. A country in which the seller lives e.g. USA is fake.
If after having considered the above you are still interested then:
1. Pay only by Paypal.
2. Get ready on the delivery date to access the Resolution Centre and ask for a refund.
3. If Fiverr offers you a credit write to Fiverr support and demand a full refund of all moneys including processing fee to be refunded to your Paypal Account.
4. If that doesn't happen take it up with Paypal.
5. If there is still a problem consider reporting Fiverr to USA regulatory authorities.

Date of experience: September 13, 2017
1 review
7 helpful votes
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I was shocked to find so many negative reviews about fiverr on this website! I've used many freelance sites, and fiverr is by far the best so far! Of course if your services are poor as a seller, your experience HAS to be poor, if you're poor in communication, interpersonal skills, and SPOTTING the right seller, well, as a buyer you will have poor experience. First 6 weeks on fiver and I'm making over $1000 with extremely happy clients, just unbelievable. I believe if those who are great or satisfied with fiverr were to be compared or to comment here, 5 stars would surpass - if fiverr wasn't great, it wouldn't be growing, as it is, evidently. Buyers & Sellers, Fiverr is the best.

Date of experience: September 8, 2017
Illinois
1 review
4 helpful votes
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Fiverr sucks!
September 8, 2017

Fiverr is a scam! The seller and I cancelled with mutual consent and fiverr kept my money! There is NO WAY TO GET YOUR MONEY BACK! They say you have a credit but this is not true - they keep it. There is no customer service, no way to contact anyone, no way to get your money back - they keep it and you are screwed. Utterly taken advantage of. They are a total rip off in very way.

Date of experience: September 7, 2017
California
1 review
2 helpful votes
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Deceptive
September 4, 2017

This is a promise-selling business. There is no proof that the sellers here actually do anything else. They don't have real names nor substantiated credentials. Some of them are represented via stock photo images. (See suretips1. Very attractive female on the picture. In fact, the actual agent is a male with a non-professional photo and insubstantial training in marketing on his LinkedIn account.) (He is likely using several avatars to promote his (non-existent) expertise.) You never get to know whether they have provided the services as promised. And what a great idea: The review of their work must be provided at the moment they say your order is completed. This basically means that the seller created the ad. The ad has not been distributed, nor do you know how it performed. Of course you are so excited about being helped quickly that you give the sellers the best reviews. But after that, nothing happens. You see no results. Now you are out of your money, and the Fiverr sellers are protected because they say they performed what they promised. They can't lose on this business model. Only you, the buyers are not protected and tricked into the deal by way of believing the non-realistic and prematurely collected reviews.

Date of experience: September 4, 2017
Wisconsin
2 reviews
0 helpful votes
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SPAM
September 2, 2017

I visited their website, looked at a few profiles and my credit card was charged $210--FRAUD. I never ordered anything or gave them my info.

Date of experience: September 2, 2017
GB
2 reviews
5 helpful votes
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It was a great site when it really was just $5 - but now sellers are allowed to sell in 3 tiers, include silly extortionate fees such as commercial fee and broadcast fee and etc... it's now just as cheap, and better, to go through a professional agency or some other method than use the rip-off that is now Fiverr. Nice business model to start with, no longer unique or cost effective. Business model gone bad.

Date of experience: August 29, 2017
South Carolina
1 review
2 helpful votes
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I have been on Fiverr seeking employment as a virtual assistant. I continue to get messages from people overseas with broken English who just want to waste my time! I will take my expertise elsewhere.

Date of experience: August 29, 2017
California
1 review
4 helpful votes
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Waste of time! If you are in the US and need any letter writing, editing, resume writing, etc., MOVE ON! The sellers are either located in a foreign country where their English is a second language e.g. "she did never bothered to ask" or the seller is not skilled and sends the work overseas where you get back an Asian or Indian sounding monstrosity. They refunded my $50 but I had to fight for it.

Date of experience: August 28, 2017
Texas
1 review
6 helpful votes
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I tried to do 3 jobs on fiver only one of them was done ok (not amazing) but the other 2 was a scam and it is very hard to get the money back because support is complicated. They mark a job completed if you don't review in 2 days. Just a bad experience

Date of experience: August 28, 2017
Australia
1 review
6 helpful votes
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I have had a few goes with fivver, on one occasion I got an average result. On the two other occasions I was not so lucky.

My last attempt was a complete disaster, and even tried getting a refund. At which time I was advised to order again, a smaller amount and be partially refunded...

I'm confused, disappointed and out of pocket

Date of experience: August 27, 2017
Macao
2 reviews
5 helpful votes
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Money driven machine
August 27, 2017

I am the seller of fiverr, all fiverr cares is how much commission they will make from each transaction and how to keep sucking money from buyers, they don't care about the quality, the service and they treat sellers like slaves with no customer support to sellers at all. There are many great and nice buyers. But some buyers are abusing the system but Fiverr does not care as long as they get the commission. Fiverr does not show any support on sellers and will delete their accounts anytime and freeze their income with no reason. Fiverr also choose emails to reply. They do not reply any emails that challenge their systems.

Date of experience: August 26, 2017
Maryland
1 review
1 helpful vote
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Aryan13
August 27, 2017

Do NOT engage this lazy individual. 6 days later I still have NOT received a logo which I had completed 95% of and needed tweaks. TWEAKS and 6 days later he can't get the logo to me. SCAM SITE.

Date of experience: August 26, 2017
Illinois
1 review
5 helpful votes
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$5? OK with initial simple order being about $40... if... the work was done well. Seller claims proficiency with English - not true - communication frustrating. Cannot actually talk to the seller - communication frustrating. Project deemed "complete" in 3 days whether or not you are able to find their communication. Asked for revision - came back with most of the revision requests still ignored (there was clarity in the original request). No support phone number. No support chat opportunity. Requesting they contact me to help get this resolved for all concerned... guesses as to whether a buyer will be contacted?

Date of experience: August 24, 2017
North Dakota
1 review
5 helpful votes
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Seller posted that the order was complete without actually submitting any product. Now I am being charged for it. What a ripoff! I will never even consider using fiverr again.

Date of experience: August 24, 2017
Kenya
1 review
1 helpful vote
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Content writer reviews
August 22, 2017

Traffic is an essential need for every website. I was really upset and discouraged when I was spending so much on marketing my website but lacked a good writer. I found an agent on fiverr.com (see here: https://www.fiverr.com/alexias44) who provides me with excellent content for my website. Now I blog with passion and joy because I know I have quality content for my audience. I have been using her writing services for sometimes now and she is the best so far.

Date of experience: August 22, 2017
India
2 reviews
10 helpful votes
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Superb
August 20, 2017

Fiverr is top freelance site, and believe fiverr is the no 1 in freelance and quality service.
Iam both buyer and seller in fiverr for so many years and its being a top quality service and there customer service is the best ever i seen.
All the reviews are are fake. Since i believe fiverr is the best if you experience you will know it.

Date of experience: August 19, 2017
Ireland
1 review
2 helpful votes
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Scam site
August 18, 2017

Toni_Boi left me with design flaws on a business logo which took 2 weeks to rectify, and returned half the promised work.

Got scammed by Design_Klab on business cards. Files were not print-ready and were un editable. Printers charged for redesigning all over again. No reply. Straight up scammed.

Should have saw the warnings on the first gig.

FYI - Fiverr HQ is:

12 HaOmanim St., Tel Aviv Gush Dan, *******, Israel

Date of experience: August 18, 2017

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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