Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fiverr

Fiverr

1.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Fiverr?
grey stargrey stargrey stargrey stargrey star

Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
286
value
275
shipping
182
returns
213
quality
261
This company does not typically respond to reviews

We monitor reviews for authenticity

Nebraska
1 review
3 helpful votes
Follow Chereka R.
Unfollow Chereka R.
Share Review
Report Review

These "sellers" don't know what the hell they are doing. I asked for a logo, which I described in vivid detail, and was sent something that my 5 yr old daughter could have drawn. I've attached it for giggles alone. This happened TWICE! Then I requested my refund from my "shopping balance" only to NOT get refunded. So I opened a dispute with my Paypal only to receive an email from Fiverr to close my dispute to get my refund... WAIT ON IT... we'll see what happens with Paypal cuz I AIN'T canceling sh*t.

Date of experience: October 9, 2017
India
1 review
2 helpful votes
Follow Anand K.
Unfollow Anand K.
Share Review
Report Review

Sellers from the third-world countries can choose fiverr if they want to offer charitable or free services to the people of the US and Israel. Fiverr has been designed to take commissions and scam the sellers of Pakistan, Bangladesh, India, China, Nepal, etc. It is very clear to the fiverr management that there are numerous sellers in the third-world countries to work at very lower prices. They are in so badly need of money and job that if they are allowed to get money of the 30% work done for their clients, they will stick to this platform.
This is why if they complete 10 jobs, they are allowed to receive the money of only 3 jobs. Fiverr is very clear that sellers will get in touch with them due to their needs. On the other hand, scamming opportunity in Fiveer will encourage the buyers to get their job done for free. This is will increase the number of buyers and help fiveer earn more.
This is why buyers profiles do not show reviews. Therefore, the sellers cannot understand the buyers who have already scammed many sellers.
On the contrary, sellers profiles show the reviews (posted by the buyers) to help the buyers easily understand a good seller. Out of fear and blackmail for a negative review, a good seller does not like to involved in a quarrel with a buyer- even if he or she is 100% right. Because, he is very clear that the fiverr team always take a buyers side and never ever helps a seller if he or she is from a third-world country.
In such a situation, the seller has to give the work for free with a negative review. The most interesting thing is that if a work gets cancelled on fiverr and you dont receive any money for it but you will receive a negative review for it.

Date of experience: October 7, 2017
California
1 review
2 helpful votes
Follow Giannina L.
Unfollow Giannina L.
Share Review
Report Review

Worst decision I made
October 6, 2017

To make a website cheaper cost me a lot more. You can't contact the people who does your website or logo, etc directly. They are overseas and communication via the app makes it difficult. I paid for a website developer and a logo. My website got hacked and I can't get ahold of the developer to give me access to my hosting he used. My website is down and I can't get access. I contacted customer support on Fiverr and a girl Vanessa can't even help or doesn't understand that we need to get in contact with the developer. It has been emails back and forth and my website is down and can not be resolved. I paid for something to save money and now that money went to trash cuz I have no website. DO NOT USE THEM. Learn my lesson the bad way, I wishh I should of read the reviews on this app before I worked with them.

Date of experience: October 6, 2017
Arizona
1 review
2 helpful votes
Follow Marissa S.
Unfollow Marissa S.
Share Review
Report Review

I recently used Fiverr to have a logo produced. Paid for a package to receive two designs and submitted notes about the concept of my logo design. I received two designs - one which had absolutely nothing at all to do with my company and the other design was in complete contrast to my notes. I brought this to Fiverr's attention and they responded by closing the project meaning I lost my money and the designer got paid for producing complete sh! T. I will fight the charges with my credit card company but Fiverr just PERMANENTLY lost a customer and if you are reading this review ad considering Fiverr... go somewhere else.

Date of experience: October 5, 2017
Kenya
2 reviews
4 helpful votes
Follow Allyssa M.
Unfollow Allyssa M.
Share Review
Report Review

Disappointed
October 4, 2017

I found better services at essayswift.com than here. Sorry to say i felt overcharged and the quality was super bad. Atlast I found a better site.

Date of experience: October 4, 2017
Germany
1 review
2 helpful votes
Follow Hans S.
Unfollow Hans S.
Share Review
Report Review

Should have -10 stars
October 4, 2017

I does not matter if you are a buyer or a seller, Fiverr is the WORST place to be - stay away from it at all costs!

For sellers:
I was with Fiverr since the very beginning (where it was still cool) until my account was disabled for no reason a couple of weeks ago. Sellers beware, your account is at risk at any time, the support does not give a sh** about you and since this "company" sits somewhere in Isreal it's nearly impossible to take legal action (not that it would be worth the hassle anyway). To make things even better, all funds on your (for no reason) disabled account are frozen for 90 days and I highly doubt I will see any of that money ever again, even if the 90 days have passed. DO NOT SELL here. You can't make decent profits anyway, because Fiverr is swamped with sellers from 3rd world countries who can throw parties for their whole village once they earn five bucks (four that is after 20% fees). If you are in a western country, you do not want to compete against them, trust me. You're better off working minimum wage for Mc Donalds. They do at least not take 20% fees of your minimum wage, like Fiverr does.

For buyers:
We'll, there is really only one thing I have to say: You get what you pay for. If you like getting scamed by some third world individuals who will even insult you afterwards - this is the right place for you.

Date of experience: October 4, 2017
Sri Lanka
4 reviews
12 helpful votes
Follow Yas M.
Unfollow Yas M.
Share Review
Report Review

It is unfortunate to see so many negative reviews on Fiverr while other freelance platforms which are worse have much better reviews. I'm writing from an honest and trained seller's point of view. Fiverr has ups and downs. It is true that at least 2/3 of the clients are looking for dirty cheap prices that no professional would offer to work for. And, there's probably a bunch of sellers who are doing sloppy work to cater to those clients. This is mostly to be blamed on those clients who think they can get hours worth of work for $5, just because its called Fiverr. Having said that, Ive had wonderful clients on this site and built relationships that lasted for years. What I like about Fiverr is that this platform still has that balance between the number of jobs offered and sellers, at least in my field. If I send an offer, I usually get contacted unlike in other sites where I see 30-50 bids on a few projects. One down side I experienced is that its algorithms are unforgiving. If I paused a gig or mutually cancelled an order (which often happens when sellers put orders for $5 expecting work of 10 times more value), my gigs will take a nose-dive until a past client starts an order with me or until I find a client to work with. They must fine tune these hidden score systems to work more intelligently. Overall, my experience has been positive so far.

Date of experience: October 3, 2017
Sri Lanka
2 reviews
6 helpful votes
Follow Mohamed I.
Unfollow Mohamed I.
Share Review
Report Review

Unprofessional
October 1, 2017

I got a reply from one of Fiverr gigs which fully of filth. I am copying exact wordings in Indianian he posted:

Seller: wajihafatima
What he replied:"Hahahahhaaha Tri ma dy phudy wich Lun salya"

Date of experience: October 1, 2017
Singapore
1 review
0 helpful votes
Follow hatefiverr a.
Unfollow hatefiverr a.
Share Review
Report Review

The management is biased. I had been a 5 star seller till I had an issue with a person of a certain race they prefer. They sided with the con man (buyer) because it was one of their own kind and for FIVERR buyers are more important. The more I complained they downgraded me after 5 years of selling on their platform.

Just a BAD SERVICE for honest sellers. They have become bullies and they want buyers because thats how they get money in their bank. Sellers are at their mercy. Now they even downgrade your response time etc with some STUPID algorithms their backend developers are touting. I hope their demise happens soon and some new platform that respects the sellers start up immediately.

Date of experience: September 30, 2017
Nigeria
1 review
2 helpful votes
Follow Mark S.
Unfollow Mark S.
Share Review
Report Review

My account was blocked when I tried complaining about an order cancelled 2 months after being marked as completed. They told me to refund the money. I was a great seller, giving customers great service (check the amounts in the photo). They found a non-existent reason to block my account and later blocked my access to Customer Support the same day. Fiverr is really a scam. Please don't use it.

Date of experience: September 28, 2017
Tennessee
1 review
3 helpful votes
Follow Joe b.
Unfollow Joe b.
Share Review
Report Review

Fiverr is a scam
September 28, 2017

Dont do business on fiverr. The company is a scam and sellers deliver gigs of incompleted work. When you complain, fiverr cancels your account and keeps your money.

Date of experience: September 28, 2017
Malaysia
1 review
1 helpful vote
Follow Honest V.
Unfollow Honest V.
Share Review
Report Review

I've been cheated by seller
September 28, 2017

The seller Chris 2050 tricked me into giving my original audio for him to do animation for it. Once I gave him, he didn't do the animation, he claimed he did it, but when I asked for proof, he doesn't want to provide. I close my Fiverr account since then

Date of experience: September 28, 2017
California
2 reviews
3 helpful votes
Follow Stephanie M.
Unfollow Stephanie M.
Share Review
Report Review

Scam
September 26, 2017

Do not use this site. It's a complete scam. Stay away! The people there plagiarize work and do not use fair techniques. I filed a complaint with BBB to review.

Date of experience: September 26, 2017
New York
1 review
2 helpful votes
Follow Jane B.
Unfollow Jane B.
Share Review
Report Review

Stay away please
September 26, 2017

This website has a bunch of rats who are all about stealing, sneaky, and the quality or work especially writing is very poor. They do not know what they are doing and they only care about money. If you file a complaint? They blocked you from signing back on to your account. Customer support are horrible. They have automatic reply for all your questions so you don't really get anywhere with their support team because they have none. So please stay far away from this site.

Date of experience: September 25, 2017
Texas
7 reviews
3 helpful votes
Follow Theresia R.
Unfollow Theresia R.
Share Review
Report Review

Fiverr.com is great!
September 22, 2017

I can't believe all the negative info on this site. I have used a Fiverr editor, to edit all my Historical Romance Novellas, and a Cover Creator, to create all my book covers, which are listed on Kindle and Amazon, and their work has been superb! They are in my opinion very professional, and they absolutely know their craft. Don't believe me? See for yourself what they can do! Check it out on Amazon. My books are all listed on Amazon and Kindle. " A Light In The Attic," or "Under The Pecan Tree" by TB Riggs. P.S. Book Reviews are always welcome.

Date of experience: September 22, 2017
Romania
5 reviews
5 helpful votes
Follow Hiroshi M.
Unfollow Hiroshi M.
Share Review
Report Review

Unreliable, shady deals
September 21, 2017

Fiverr is now full of low quality providers and the whole platform is about money, not about quality. You feel like everyone wants your wallet without giving anything back. Avoid.

Date of experience: September 21, 2017
Turkiye
3 reviews
11 helpful votes
Follow Deniz A.
Unfollow Deniz A.
Share Review
Report Review

Be Aware
September 19, 2017

95 percent of sellers are scam. Everything is too good to be true. Just throw away your money from window, it's better than buying anything here.

Date of experience: September 19, 2017
Texas
1 review
4 helpful votes
Follow firstreview l.
Unfollow firstreview l.
Share Review
Report Review

WATCH OUT - quintenh20
September 19, 2017

Received nasty messages and also mentioned not to contact seller ever again when I asked refund for the crappy work. BIG SCAM!

Date of experience: September 19, 2017
New York
1 review
2 helpful votes
Follow jay f.
Unfollow jay f.
Share Review
Report Review

In Design layout
September 19, 2017

Total garbage. Files were late. Working files not supplied. Do not use Fiverr.com if you value your end client. If it smells like crap, it usually is crap.

Date of experience: September 19, 2017
Australia
1 review
5 helpful votes
Follow HL W.
Unfollow HL W.
Share Review
Report Review

Don't trust it!
September 17, 2017

Massive ripoff. Paid someone for a logo design and the product was so bad I could have drawn it with a pencil better. We complained to the seller and fiverr and are still trying to recover our money. The seller only agreed to a 50% refund at which point fiverr said we have to create a new order with the seller, and pay for that new order before they will cancel our original one. Still trying to get our money back.

Date of experience: September 17, 2017

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


+164
See all photos