FiverrReviews 1,136

I have cancelled my order to one of there freelancer and requested to refund my money back to my payment card that I've used upon paying the gig for 80$. On my account transaction shows on there site that the 80$ was refunded back to my mastercard but I've waited for 2 weeks and nothing came. I been contacting the support team but got no response.

I am planning to make a complain to the authority. Does anyone knows how to properly make a pursuit complain to this company?

I will follow up my bank as well

After working for 6 months they just disabled my account for good
Just that simple, they asked me to contact them after 90 days to "inquire" for my earned money...
After wasting hundreds of hours to get some decent reviews and earn buyers trust they threw me out all over a silly issue, they have zero respect for the sellers and their customer support are just bots they never give you a straight answer or accept excuses. Good customers, bad company.

It's a darn shame that Fiverr turned into another scammer site. My friend had used this site with good result in the past so I thought I would give it another try. I placed an order with a drjohnte who had good reviews for a research paper for which I had sent clear instructions of what I needed. Two days after finalizing my order and spending $10.00 over my $50.00 credit from a prior job the order was canceled this morning. I was told by customer service that the seller had removed their account and therefore the order was automatically canceled and credit put into my account. Looks like I've joined the list of other folks getting scammed on this site. This totally stinks! I'll be calling my bank in the morning!

I used the site successfully once but this last time was so annoying. I gave an extremely simple and concise directive and asked this seller three times to remove one simple thing, two words that she put in my logo. Finally after three times asking she realized that she hadn't understood what I said because English is not her first language. Instead of removing the words and delivering the order, she refused to do so. Presumably to avoid a negative review. I did not want a refund, I wanted the work that I paid for. I sent in a complaint to customer service and not only did they not help me get my logo, they just cancelled the order and won't even tell you why. Then they say they can't discuss anything about the seller. It's just ridiculous, they give the sellers all of the power. I was never expecting something spectacular, the job cost 10 bucks and should have taken about 10 minutes to do but I wsa expecting to get what was advertised. I'll never use fiverr again, better to pay a real professional on upwork

The fiverr.com UPSELL Scam FOR DUMMIES...

1-Buyer questioned the fiverr seller francecartoon before the order was placed showing the seller photos of job needed. The seller agreed to do the job.

2-Buyer pays for the job. On the day the job the was due to be completed the SELLER asked BUYER for more money, 35.00 to complete the work.

3-When the buyer refused to pay more money the seller requested that the buyer cancel the job.

4-Buyer Paid out 6.00 refunded 5.00

Another fiverr UPSELL Scammer.

I have now placed orders with two different people. The first person did not deliver on time, the second person did not deliver on time and requested an additional 3 days to complete the work. That time has now passed and the work still has not been completed.

In addition to work not being completed on time I was provided a "wallet" where my initial order funds were placed. I was told my wallet could be used to purchase services from another provider. When I placed my second order my credit card was charged again and the funds in my "wallet" still remain. This organization appears to be a straight up scam and I would not recommend contracting the services of any of their vendors. I'm now out over $300 with no resolution in site.

All of the other terrible reviews are true... Too easy to be real right? Yes, usually if it is too good to be true it is - Graphic designer tasked to make 2 logos for $60 - 7 days later, no logos and the designer/seller quit on me! Lol. I asked them to make some simple changes and they stated it was too much. Don't be fooled - there are some huge language barriers with the artists. Most likely they are just using some premade logos. These are basic designs that elementary school children could design if needed. Had to call my credit card company and dispute the charges, because once they refund you from the seller you CAN NOT refund your money from Fiverr. Thats where they get you! Your money is stuck in your Fiverr acount and you can't get it out! What a Scam!

You know it's amazing to me that a company that operates providing access to freelancers doesn't really care if theor freelancers rip you off.

For two weeks I tried to resolve the issue but they flat out refused a refund.

Then I changed back, got my money back and they shut down account.

Idiots, liked seriously.

A. I am a tech person, I'll make a new account and use your service anytime I like because you're too stupid to block me from doing so.

B. I'm obviously a dissatisfied customer, one with years of history doing business with you. Why would shutting down my account and not reaching our to me be your response? What good does this do? Do you really feel like this protocol helps you grow your business?

I'll be glad to rejoin you if you complete the following steps.

A. Reactivate my account
B. Honor the refund requested, you already lost the money anyway, plus I used a prepaid card so even if you won the chargeback I don't really care cause the cards empty. And yes, you can chargeback off prepaid cards, it's why I use them with shady internet peoples like yourself.
C. A handwritten apology.

Otherwise my account and the other 14 accounts we use fiverr through as a company will be shut down.

Have a great run Fiverr! There are plenty of other freelancer communities other than yours. It's a shame you didn't value my business. It's a further shame to imagine how many customers you alienate in similar situations.

I'm galaxee. My account has been permanent suspended suddenly yesterday due to my 3 years old gig google reviews without warnings.

I have been an active Fiverr seller since 2014, and the gig was uploaded that year, so this shocks me really that they so drastic closed my account now.
Ive been losing my funds, but even worse is that I have lost my all fantastic customers.
Fiverr was my full time work so it feels really harsh.

Im very sorry for this and for all the ongoing orders I would deliver the coming days:(
It also shocks me how Fiverrs Customer Support service acts, or rather dont acts.
Dealing with their inept, lazy customer service team is beyond infuriating
Fiverr is not cool anymore. They have hade a fool of themselves.

I will be available for MIDI converting orders on my own homepage: www.xposedsounds.com

All the best regards
Galaxee

I was trying to get a logo and business cards made with her because I loved her style. But being new to this process and the app I apparently ordered them in the wrong order or the wrong thing and she was extremely rude and demeaning! I wouldn't suggest her at all based on her customer service skills!

Here is an example of what she sent me...

Don't know why it was difficult for you to simply place order on my logo design gig instead of business card gig just be clear do you want logo or a business card I hope it's clear to understand what is logo and what is a business card, if you want logo then place order first on the logo gig.

Thanks

I had a nearly identical situation described by Dan M. (10/15/17). I chose a seller to design my WP Website. He had 5 star reviews, and sent me beautiful examples of his work. I worked hard to negotiate the terms / clearly communicate.The seller was 5 days late with the initial delivery. When he delivered the site, it was an absolute joke. There was 1 image used for the entire site. He used black / block style font when I specifically asked for a particular style. Every page was identical. The alignment of the paragraphs was sloppy. He used a WP Theme of his choice without consulting with me despite my specific request to use the WP Theme I purchased. Interestingly, my repeated requests were ignored by the seller. He promised changes based on my feedback - went silent for over 2 weeks. Fiverr told me that I needed to allow 48 hours for the seller to respond. After 96 hours & no response, the seller delivered another substandard revision. Fiverr refused to acknowledge that the seller failed to provide the service according to the terms we negotiated. My repeated requests for assistance from Fiverr were ignored. Whats laughable is that Fiverr swiftly disabled my account after I filed a dispute with PayPal for violating Fiverrs Terms of Service. Apparently its ok for Fiverr to violate their agreement/ assurance to buyers. They clearly state that a sellers failure to deliver the service within the designated time frame and according to the agreed upon terms gives them the right to cancel the order. I received an email that my account would be permanently disabled unless I withdrew my dispute with PayPal. The challenge is that if I withdraw my dispute, I relinquish my right to re-submit my dispute if Fiverr fails to resolve it. Whats most frustrating is that I am now more than 3 weeks late for my site. It is time I will never get back and a level of frustration that is maddening. I feel ripped off and bullied.

I chose a "seller" who according to her profile could do what I requested, heck she had a sample that was perfectly like what I wanted. I emailed her, she said she could do it just like the sample, but when she sent me back the finished product it looked nothing like what the sample looked like. I so I asked for a refund. Fiverr gave me a "store credit". I asked for a complete refund but I still have not heard back from Fiverr, nor have I received my refund - now I have to go through the hassle of contacting my credit card to nullify the transaction. I will call this fraud. Stay away from this site.

I would never, ever recommend this company to anyone I knew, liked or loved. Its a pathetic joke, and dealing with their inept, lazy customer service team is beyond infuriating. After providing pages of examples that the seller did not perform or provide us with anything remotely to our order of company name logo, we demanded the order be cancelled and our funds returned to our credit card since the seller failed to produce any product within the 2 day timeframe. We went in circles for 9 days and customer service still refused to cancel the order. This was on top of the seller now refusing to communicate with us through its online internal email platform.
Good new. Even after customer service said it was against its Terms and Service and that you cant dispute the charges with your credit card, this is 100% False. You can do this, and its your right to do this. We did, and we were able to prove we did not get our product as ordered and the charge was refused. Fiverr can kiss my!@#$. In closing, just like the previous review by "Chereka R", the samples of what was provided by th artist was that of a grade 3 student. It was pathetic and a complete joke. I could have copied and pasted something from Google and gotten a better logo design.
FINAL WORD: You have been warned. Be very careful when deciding to use this site. You cannot dispute the charge with your credit card if you "dont like the work". You can however dispute the charge if you never received the 'completed job". Two very distinct differences. My advise, go buy photo shop and teach yourself. Stay away from Fiverr. Its bound to go to hell. Just give it time.