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Fiverr

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
286
value
275
shipping
182
returns
213
quality
261
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MD
1 review
1 helpful vote
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Fiverr is just SCAM
August 14, 2017

I ordered traffic to my website from many providers on Fiverr. Cheap gigs and also expensive. ALL traffic on Fiverr is just a scam! BEWARE!

Date of experience: August 13, 2017
KR
1 review
1 helpful vote
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Worst service
August 11, 2017

I want to find some article tasks on this website, but the result is not satisfied me. I don't want to complain at the first time but the attitude of the seller make me feel angry. Most of the keywords are not used, bad grammar, many of the mistake of spelling, and he reject to modify that for me. I am not using this website again.

Date of experience: August 11, 2017
Florida
1 review
2 helpful votes
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We are a nonprofit that paid a designer to do a logo for us. He sent over terrible quality designs that were completely different from what we asked for while our manager was coming back from vacation.

The designer didn't respond to our requests and then deleted his account. Since it was out of the "3-day window" Fiverr washed their hands of the matter - actual response from their customer service representative "Alex":

"Your order got completed automatically, 3 days after delivery since you didn't reject the order or asked for a revision in that time period. Unfortunately, your seller is no longer a member of our Fiverr community so we cannot reach him to get back to you with the Logo design."

He then goes on to literally give us tips:

"The next time you're browsing Fiverr, here are a few suggestions to help you on your next purchase:"

What a terrible, condescending, unfriendly company. It's been 3 months and we still have zero content we paid because Fiverr doesn't care.

Date of experience: August 6, 2017
Massachusetts
1 review
0 helpful votes
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I was a buyer on fiverr for a long time before I was a seller. I had all of my book covers made on fiverr. When I decided to start freelance ghostwriting, I gave fiverr a try. It's been amazing as a seller. I get great clients. I work on really interesting projects, and I'm making a few thousand bucks a month. There are some rotten sellers on Fiverr and more plagiarism than I'd care to see on the site. However, buyers can avoid these scammers, by doing their due diligence, looking through reviews, and be willing to pay higher rates. No one who is actually doing the writing is going to take $5 for 3000 words. Use common sense when picking a seller, and you'll be fine. Sellers at Level Two or Top Rated are more likely to be decent.

Date of experience: August 4, 2017
Israel
3 reviews
8 helpful votes
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It used to be a site where everything would cost $5 now it's more like $70 - $500.

Where is this website heading? Sucks.

Date of experience: August 3, 2017
Slovenia
1 review
1 helpful vote
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I hired these guys for making my online store. We agreed in the beginning for the specific content which was to make a store in another language. I provide them with all the language material and all the translations that they had to add to the site. At the end they just google translated some things and the rest they left it in english. Horrible mess of a store that I can't use now. I was messaging them and contacting and all they were saying were lies such as we are not in the office, wait for couple of days etc. etc. And Then we came to the point that I cant cancel the order anymore because it has been too long since the order was made. Total rip off - dont use ECCOMMERCEXPERT1 all they do is promising promising until its too late to write a bad review of them or cancel the order, the worst experience ever!

Date of experience: August 3, 2017
lisa s.
Ohio
1 review
3 helpful votes
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This is the worse place!! They make all kinds of promises and take your money. When you contact customer support, it's...."sorry about your luck" And then they want you to give them more money with another scammer. If you want to throw money away, at least throw it in the streets. Maybe a homeless person will find it and have a good meal. This place sucks!!!!

Date of experience: August 2, 2017
Georgia
1 review
0 helpful votes
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I contracted with IWRITERZ to write a 90 second explainer ad. Her profile said "USA". I wrote her exactly what I wanted and even referred her to another explainer ad video that I had completed a few weeks ago. I requested to see a sample of her work which she sent me.

She said understood what I was looking for. Her profile said 2 days. It took four days and looked like it was written by a 4th grader. I now assume that she was not from this country and a limit command of the English language.

Today she cancelled the order.

I have had other very good work done by two other sellers, one from Pakistan and the other from Venezuela.

Date of experience: August 2, 2017
Colombia
1 review
0 helpful votes
Follow pepita g.
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Fiverr is a platform that does not take care of sellers a few days ago elsabrown took me a course of akashic records where after I cancel I cancel the course, I as a seller I was not agree and complained to the administration of fiverr to have him pay me The course because she had received it complete, send them the physical evidence that if it had been delivered, they on their part did nothing, this woman has set the course that I dictate on your platform without my consent doing plagiarism, and fiverr does nothing. I show that this page fiverr does not give guarantees to the sellers, I was a victim and as I can happen to anyone

Date of experience: August 1, 2017
District of Columbia
1 review
0 helpful votes
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I purchased what I thought was real traffic to go to my new website. I have receive quite a bit of traffic but I think it is all bots. Not one sale.

Date of experience: July 31, 2017
Pennsylvania
1 review
2 helpful votes
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SCAM SCAM SCAM
July 31, 2017

Lauren_payne96
Immediately sends me a message asking if I want "unlimited revisions" for an add'l $15 and recommended that I "trust" him/her. The "gig" that I bought said unlimited revisions were included. Yeah, no. I don't trust anyone until they earn my trust. Sent me a completely $#*!ty logo I could have done myself. $6 lesson learned.

Date of experience: July 31, 2017
Georgia
2 reviews
2 helpful votes
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Buyer Beware!
July 30, 2017

I guess you get what you pay for. I need a professional resume done and the seller didn't speak English and what should have taken two days span over 10 days... I just gave up the back and forth and did it myself. A waste of money but even bigger waste of time!

Date of experience: July 29, 2017
GB
1 review
2 helpful votes
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The sellers on Fiverr are unprofessional and mostly just simply scammers. The sellers are aggressive and use abusive language because they know Fiverr will support them. Fiverr charge commission from both sides from sellers and also from buyers. I ordered on Fiverr simple Forex indicator and when the seller was unable to complete order he said me literally "go $#*! yourself!" Even I reported the seller behaviour, Fiverr didn't anything and seller continue selling. Many gigs are from the same sellers or even Fiverr own accounts pretending the sellers.

Date of experience: July 26, 2017
India
1 review
0 helpful votes
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I met a seller on fiverr for 5$ gig and he gave me spam contents. I made a complaint to fiverr support and they have given immediate response to my problem and return my money on my shopping cart at the next day. So I personally have trust on fiverr support. They have really done a great job for me.
Thank you!

Date of experience: July 26, 2017
California
1 review
3 helpful votes
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Scam
July 25, 2017

I don't think there is any seller, I spend time looking for same thing from different seller and they almost the same. Looks like same person and different name? I wonder?

Date of experience: July 25, 2017
New York
1 review
2 helpful votes
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Do not order from Aryaardana. Seller will scam you, will deliver late, will deliver "sketches" and will not give final files. IF you get final files after 6-9 days of being late, it looks like it was made in MS Paint.
Fiverr will not refund you because of personal taste.

Date of experience: July 25, 2017
GB
1 review
1 helpful vote
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Waste of Time
July 24, 2017

The company is a waste of time the support there sellers as they get a processing fee dont use them

Date of experience: July 24, 2017
Florida
3 reviews
5 helpful votes
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Warning, DO NOT use. Even if you get lucky and find a good seller, should anything go wrong, Fiverr will will not refund your money. They offer a credit for future services, minus a percentage they steal from you. Fortunately I used Paypal and am filing a dispute, which Fiverr will most definitely lose. It's still a waste of your valuable time. I got 100% of my money back thanks to Paypal.

Date of experience: July 24, 2017
California
1 review
0 helpful votes
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Fiverr sucks
July 23, 2017

Customer service is absolutely terrible they refused to answer any of my questions I spent all day for what seemed like automated answers to my questions

Date of experience: July 22, 2017
Florida
1 review
0 helpful votes
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I ordered a 36.00 gig from mynameispratim that included revisions. He did not follow my initial instructions, so I requested a revision and never received it. Finally, I completed a honest customer review about the experience once I realized I was not going to receive a final product. The seller had the nerve to reply to my review saying, I wanted additional work and refused to pay more money. That was completely untrue and when I told him I was going to file a complaint with fiverr due to his lies and untruth, he told me to go right ahead because fiverr is not going to do anything with a smiling face emoji!

Date of experience: July 22, 2017

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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