Five BelowReviews 85

I walked in to pick up an online order. Let me remind you I never ordered here as it's for a gift. I walked in and I stood there waiting for the cashier to stop ringing up the customer. There was a line but I didn't think me asking a question would make this a problem. I simple waited till she was done with them and asked where do I pick up a pick up order? She looked at me with the rudest fact and said um you can get in the back of the line. And rolled her eyes at me. I felt completely embarrassed because there were so many people looking at me like I was stupid. I then finally get through the line just for them to tell me they canceled the order because they no longer have it in stock. But online it says they had 5. So not only did I get treated like I was dumb I got to drive 20 miles for them to tell me they just canceled it. I placed my order at 2 am the night before. There was plenty of time for them to cancel it so I could get a email…! This store might need some help.

So today i got some self adhesive lashes. I tried to attach them to my eyelashes, but they seemed to not stick. I tried and tried and they continued to fall off. This package said no glue needed but clearly I needed glue. I would not recommend these thank you!

Five below on Broward is the worst place ever to shop my son went to return his headphones the manager sterotype him calling him you people instead of just giving him his money back for the defective headphones I called the police no resolution if you shop there please open your products in front of them cause they do not honor there policy on the receipt.

Almost everything is designed with lgbtq or witchy, or blasphemous things. Will never step my foot in this store again. It used to be different. So sad.

I was disgusted by how I was treated at checkout. All the self checkouts were "closed". We had to check out with a very unfriendly disgruntled young ginger girl with freckles who rolled her eyes right after I paid and left

I was at the check out paying cash,the register wouldn't accept cash so I pushed the button for help. I stood there for 10 minutes an after that time I went looking for a worker an no one was to be found. Went to the back office an all the employees were just standing there. Do better with your service to customers! There should always be a worker in the front to help customers.

Bad experience from an employee when I was trying to return an item back! Store manager was helpful but the employee was not.

Very unprofessional!

I was disgusted by how my child and I were treated at checkout. All the self checkouts were "closed". We had to check out with a very unfriendly disgruntled young girl wearing her pajamas. She was yelling the credit card instructions at my child trying to use her gift card and threw the hangers from the clothes she was buying. She is 9 years old. I'm still fuming. There was more...

I went to the Five Below at Great Northern Mall we got to the store at 7:25 the store closes at 8:00 the sales associate and a manager at the door said they were closing and we could not come in close when we went back by after going to another store and shopping and can I asked if what time they close and she said at 8:00 I asked why they then said that we couldn't come in the store and the girls had oh I didn't realize what time it was sound don't call each other Five Below at Destiny mall if you want to shop because they won't let you in the store

Better pray that you never have a problem. They make it not very easy to get a hold of customer service probably cuz they don't want to hear the nastiness coming out of people's mouths about the crap they have to put up with when shopping with this company. All they do is email you back and blow you off like you don't matter. Unfortunately that's how it goes when you deal with low value companies such as this. The customers always right or so I've always been told but not when it comes to these guys. According to them you're always wrong and there's not a damn thing they can do to help you. Unfortunately I had to give them at least one star cuz you can't give them less than that.

I bought headphones that didn't work. Tried to return them and the manager Brittany was rude as hell.

What hapoen to their always "YES" policy. No returns without original receipt even if you just need an exchange!
Not shopping this store anymore

Went into Five Below to return and replace phone chargers. My husband had gotten 2 sets of chargers for our phones, but they weren't the right fit. I brought the chargers to the front ti return before I went to find what we needed. The cashier needed a code or something from the store manager. This is where I meant Kristina. She asked me to go what I wanted first and we would do the whole process at once.

While I must have been gone too long because Kristina came over to me and noticed I was lost. I was on the phone with my husband trying to figure out what he wanted me to get. She asked if she could help...I put her on the phone with my husband and very patiently she helped. She brought the chargers back to the desk and even tried them out to make sure they worked the way we wanted.

How many people in this day and age take such pride in their job. She not solving major world problems, she was just being kind, respectful to a store customer. She deserves an acknowledgement from her superiors. She deserves a raise. She deserves something. This kind of interaction is natural, she must be like this to all customers. Hope she gets rewarded.

Store manager Kristina at Five Below Pittsfield MA

I worked at five below for couple months and they never trained me at all just threw me on the cashier and they never helped me they got one person on cashier and five on floor and the manager sucks and they was really
Rude to me and very disrespectful an not understanding
They don't give you enough hours anyways I would recommend never let your adult daughters or sons work
Here at all. And the manager at ******* mark was creul and was being mean and was accusing a black child of stealing 24 dallors which I never stolen in my
Life and yelled at me so bad that he made me feel terrible as I worked there

They have the nicest people! Every time I go into a store, they are so helpful. I love visiting & will be back!

I purchased a wireless mouse, the box indicates there is a USB receiver in there. No there isn't. None of the boxes have them in there. This is false advertisement.

Most of the items at 5Below are cheap garbage. Most of it hurts your ears, and will snap extremely easily.

Meanwhile, a good majority of the items feel like cheep knockoffs from Amazon or Bing.
The self-checkout is the only good thing for people with chronic anxiety.
5Below - Marshfield WI

Only shop here if you're looking for a cheap version of the item your son/daughter asked for.

I bought 4 jigsaw puzzles of various number of pieces. Each of the 4 puzzles did not have the correct number of pieces, pieces that fit no where, miscut pieces, design - design correct but didn't fit in space, inaccurate picture on box or poster, flimsy broke easily. I would recommend never buying puzzles there or from anywhere if not made in USA. I switched to American made have done 10puzzles no issue