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Fitment Industries Reviews Summary
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was very excited and happy with the online shopping experience and pricing. Fitment was just right, thanks!
The order came very quickly. It literally only to about 6 days to arrive after placing the order and order was very neatly secured. Overall my experience was great.
Rodrigo - We do feel that there may have been an error in the rating of your review given that the description relays a positive experience throughout. Feel free to touch base with our team if this is not the case. Thank you.
Everything went smoothly from start to finish, support was excellent
Thanks for the feedback, Elbert!
Easy order system. Quick delivery. Wheels were packaged properly with top and bottom covers and wheels were wrapped.
Thanks for the feedback, Gordon!
Got here sooner than expected. Very happy with experience
Thanks for the feedback, Nicholas!
Fitment Industries seems to not house a majority of their parts, I tried ordering multiple different pairs of coil over and they told me I'd be on a month hold each time and the price kept going up 100s of dollars to get me to get a set "that was in stock at the manufacturer"; however, they list everything as in stock on their site and tell you after the fact my payment started at $900 and ended at $1150 for some coil overs that would come in on time (which was 2 weeks later after emailing back and forth.) The main redeeming factor is they gave me $50 off or I would be ending with a $1200 bill. I mainly just paid because I was so deep in.
Dmeytrius - While we do offer suspension products, the majority of these products are dropshipped directly from our vendors and we rely on our vendors to provide accurate inventory. We do apologize for any inconvenience regarding delays as it certainly is not intended. We encourage you to continue to work with our customer service team should you need further assistance. Thank you.
Wheels came shipped in really thick plastic and cardboard. Didn't see any imperfections from shipment or otherwise. Will do business here again. The guys and gals at fitment industries provide excellent customer service and ensuring your purchase has what it needs prior to being shipped out.
Thanks for the feedback, Jeffrey!
Wheels cane fast and fittment industry was there to help at every step best company by far ive had to order parts from.
Thanks for the feedback, Esteban!
From start to finish everything was great. Spoke to Andrew and he helped with all my needs and concerns. My wheels were delivered earlier than the I expected and were in excellent condition. Thank you.
Thanks for the feedback, Rolando!
Some of the best customer service from beginning to end and very Thorough.
Thanks for the feedback, Stephen!
Take too long to be delivered, shipping not free in Canada. Additional payment for custom tax. Ordered lug nuts together with the rims, says the rims is the one on backorder, but when the rims came the lug nuts was not with it and will take another waiting for not sure how long. Already the lug nuts 1 of the four rims also have a small chipped.
Rommel - We do apologize for any inconvenience regarding delays in your order as this does have a direct correlation to international shipping and in regard to the cost of shipping to Canada, that is a matter that we make our customers aware of throughout the order process as we only provide free shipping to the Lower 48 States. We encourage you to reach out to our customer service team for further assistance. Thank you.
Great speed and ease. They are a great company to work with.
Thanks for the feedback, Braydon!
My wheels and tires were put together and delivered 3 weeks before the estimate time they were supposed to arrive, i was very excited to say the least. Packaging was great with no damaged parts!
Thanks for the feedback, Jake!
Thanks for the feedback, Bryan! We appreciate it!
Love the wheels! Recommend fitment industries for all wheel, tire, and suspension needs! Love this company
Thanks for the support, Jarrett!
Time arrived on the day it said it would and the tee has quickly become one of my favorite. Great length and is super soft.
Thanks for the feedback, Justin!
I really appreciate and recommend this group for helping me pick my tires, they are really awesome snd good grip in sharp turn and when you push the. Car 0 to 60 your tires will grips the road
Thanks for the feedback, Moses! We appreciate it!
Great, received my order earlier then expected. New wheels and tires look and fit perfect.
Thanks for the feedback, Basil!
Great shipping time, received in about 5 days including weekend! Couldnt have asked for a better turn around time, appreciate the quickness and quality.
Thanks for the feedback, Jorge!
From the business
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thanks for the feedback, Angel!