Make sure to check lug nuts, although they recommended some, they didn't have ones that would've worked for my wheel size / tire combo. None the less, the wheels were delivered promptly, as promised.
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
I bought wheels, tires and a set of coilovers all at once from these guys. Everything came in and look awesome. I got my coilovers on and went to install the wheels and realized they shipped me the wrong lugs. So I contacted them, they shipped out another set of the wrong lugs. After telling them what I needed it only took them 2 more tries to get it right, now I have 20 right lugs and 60 wrong ones. Then I got a shipping charge from fedex and emailed them about it. They keep telling me it's "being disputed" yet I keep receiving collection letters. And the final thing is the wheels were not properly balanced so now I have to take more of my money and get that fixed even though it says free mount and balance. Customer service is great but there are some things that they need to fix.
This company and the people who are employed under it, know what they are talking about. They are constantly posting informing videos and have a great customer service. They respond to questions in a timely manner on any media platform and by e-mail. Fitnent Indusrtries will always be the place I go to for wheels tires suspension.
Markell, thank you so much for your kind words! We're always happy to help in any way that we can. Thank you for sharing your experience.
I bought a set of Rotifrom BLQ's from Fitment Industries after using the website to figure out what size I needed. The wheels came quick and shipped fast! Exactly what I wanted!
Dakota -The wheels look awesome! Thanks for your feedback, we're glad you enjoyed your buying experience!
Attempting to buy wheels was a painful experience, I have a custom car and and know what size and offset I need, but I keep getting questioned on my decision instead of getting help buying wheels. Please look elsewhere for custom needs, they are terrible
The team, the customer service, the cars and the faces. Fitment Industries has not only provided me with the best wheels I have ever gotten but the best experience when buying. From the easy to browse website to the team of employees who just want to help.
This company has gone above and beyond to help me with my needs and will forever purchase through them.
Charlie - We're happy to provide top notch service with great product. We can't thank you enough for your kind words and support!
Everyone at Fitment truly lives the enthusiast lifestyle and it shows in their work. The enthusiasm in this place in unreal and every team member is ready and willing to help out any way they can!
Zach, thank you so much for your support! We're happy to provide such a great environment!
I decided to purchase wheels and tires through Fitment Industries in order to have a hassle free experience and skip all the trips back and forth to tire shops. My first order, which I was told was in stock, ended up being on backorder. I was not notified of this and only found out when I called for an update. At this point, I picked and different model of wheels. I patiently waiting for my wheels to arrive, much later than the quoted 8-12 business days. The wheels and tires finally arrived but were the wrong color. I rejected the shipment and had them sent back. After what seemed like 20 emails over 3 days, I decided for a refund because they refused to send the right wheels or refund me until the wrong wheels were in their possession. Worst customer service ever. It genuinely seems like they just send emails back and forth in order to waste time and push the problem on someone else. It was a difference associate who responded with each new email. I had to file a dispute with my credit card after the final man, Zach, claimed he was about to refund me but ultimately stopped emailing at the end of the work day.
On April 7th 2019 I started conversations with a wheel specialist from fitment Industries. A week and a half later after discussing wheel size, offset, and Design a wheel was chosen.
He even suggest what tires specs work best for my setup even though they were not being purchased from them.
Unfortunately that's as good as it was going to get!
The day before I was to bring my vehicle home from the dealer I took my tires and rims to the local tire Shop and had them mounted and balanced. The following day I attempted to install the wheels and They didn't fit!
After 3 days of back-and-forth emails that got me nowhere I finally decided to take matters into my own hands. A acura MDX forum I follow informed me of the correct bolt pattern. The so-called wheel specialist that I had spent a week and a half emailing with picking out the incorrect bolt pattern for my truck!
Their idea of customer service is to have you tied up for days at a time trying to rectify a problem by email. Out of patience I insisted that we Rectify this problem by phone.
Even that did very little to help.
As they could not seem to get on the same page as to what their next move should be in regards to returning or even what my actual bolt pattern is!
Weeks have gone by now at this point & I have spent days and days of sifting through their catalog to try and find alternate wheels that would fit my vehicle only to have them continuously tell me that they would not.
Needless to say I ultimately ended up doing all of the legwork myself. Finally after being frustrated with the even longer wait times to get to a conclusion as to what we were going to do I called to speak to yet another representative.
Informed them of the whole problem And the replacement Wheels I wante that would fit!
Gave them my specs and bolt pattern and ask for a swap.(may 11th 2019)
On that day I believed we had finally reached a conclusion. But six days later and I still have yet to receive a confirmation email telling me that my order has been shipped.
I have bought more rims than I can count in my life. From places like eBay, Amazon, straight from the distributor, Craigslist and even people I don't know from a can of paint!
And I have never had any problems remotely similar to this before.
Especially not after spending a week 1/2 of preparation with a specialist.
I wanted to just cancel the order all together & return them their wheels and buy from someplace else. I would have the wheels on my vehicle by now!
But that wasn't an option either because they would have charged me a restock fee which would have only added to the hundreds of already wasted dollers due to there mastake.
This may not happen to you?
But I could!
It's been over 30 days and I still have no wheels on my vehicle. My advice. DON'T GAMBLE!
This type of mistake should not happen with a company called fitment Industries.
Zander, thank you for sharing your experience! We're very sorry to hear about the lug issue, that is being addressed internally! Also, as for the rebalance feel free to send us a photo of the invoice and we would be happy to look into reimbursement for you! Thank you.