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Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Fitment Industries Reviews Summary
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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My son ordered
- Toyo Proxes T1R 195/45R15
And Black Tuner Lugs and we couldn't be happier with the tires. We had his 97 turbo Miata in the shop getting tuned and wasn't able to put the tires on for a couple months. When we did have them mounted we realized they needed to be balanced, called and spoke to Charlie and he reimbursed us for the cost to get them done even though it was past the 30 day cutoff. Even with the pandemic they didn't skip a beat to reply back to me in a timely manner. We would definitely order from them again!
Great company got all your suspension wheel and tire needs. Even have calculators so you can get the fitment you want. I got an airlift $#*! and its perfect size with sick designs! Thanks again guys
Gabe, thank you so much for leaving your feedback!
The agent noticed that I didn't have tpms sensors or lug nuts so he made sure to send me a text making sure I didn't want to add them. Very good customer service!
Jaden, thank you for your kind review!
Ordering my lowering springs from Fitment Industries was so easy. Literally it took 5 minutes, if that and I got a confirmation email directly afterwards. Happy to see where this team has come in such a short time! Keep on keepin on guys and gals!
Tyler, thank you for sharing! We appreciate your support sir!
Orders it and it came in 3 days excellent condition, Also had some help from Brendan a wheel specialist who gave me very helpful tips
Fitment industries is a great site if you're looking to buy wheels or other car accessories. They have a wide range of products and many pictures so you can see what different wheels look like on other cars.
Kameron, thank you for taking the time to leave feedback, we appreciate it!
Excellent service and pricing on all the tires and rims a great experience. I would recommend anyone looking for a complete set to use fitment industries.
Zach, awesome, thank you for the recommendation!
First time using this website but glad y'all were able to help me get better suspension for my Lexus!
Javier, we're happy to help! Thank you for the review!
Amazing place to order from the rimes be looking flawless when you take a look at them, and the YouTube channel helps for what the next step you should take to mod your car.
Keanu, thank you for the review! We appreciate your support!
He called to confirm my top hat patter. I would ah e ordered the wrong one if he did not call. Definitely saved me the headache. Thanks so much!
Jose, thank you for the kind review!
I bought a T-shirt from fitment industries in hopes of winning the airlift suspension. I still have hope lol, so far i have had nothing but great customer service and i can't wait to get the shirt
Grant, good luck! Thank you for the kind words as well!
This business and all employees are fantastic. I'be order there numerous times and would again in a heartbeat.
Alex, thank you for your kind words, they mean so much to our team!
Have not been on location but I have orders my wheels, tires and now BCRacing coilovers from Fitment Industries along with some of my favorite T-shirts and lugnuts. Their website is easy to use and helps you as much as it can. They will send you all the information you need after your purchase along with tracking. I also love their YouTube channel and have been a fan of theirs for a while. Would love to visit eventually
Thomas, thank you so much for your kind words! We appreciate your support so much!
Such and easy website to find things and very helpful I formation for any type of car. I found the perfect suspensions for my scion so thanks guys!
Excellent quality parts, and always handled with care. Easy to use site and a huge photo gallery to very what your vehicle would look like prior to installing.
Alexander, thank you for the review, we're glad you found the gallery useful!
Always receive my order in a timely manner and the customer service is awesome! They always answer whatever question you might have. And last, but not least, the products are great quality and at great prices!
Jesse, thank you so much for the review! We're glad you had a great experience!
Ordered coilovers, process was fast shipping was fast 10/10 will do more future business with fitment industries
Christopher, thank you for your review!
Great company! And I've heard great things about you Fitment industries! Just hoping to get my coils soon! My birthdays in less then a month and my new wheels get here next week and I'm really hoping my wheels get here in time before my birthday to complete my setup!
Osman, that's awesome! Happy early birthday! Thank you so much for the kind words!
They are very nice and helpful. Previously and now always provide good customer services and provide all the help you can need
Josue, thank you so much for your kind feedback!
Zach helped me with all my questions about the rims and tires i wanted for my car. Will highly recommend fitment industries
Varma, we're always happy to help! Thank you for your support!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kimberly, thank you so much for the kind review! We certainly appreciate it!