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Fitment Industries

2.7

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From the business

Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.


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Fitment Industries Reviews Summary

Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

shipping
111
returns
80
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11,628 reviews

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Tennessee
2 reviews
0 helpful votes
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Excellent All Around
January 2, 2022

Thrilled about the Stickers and the shirt fits great! Great customer service! Can't wait for my wheels to show up. Everyone is super helpful and knowledgeable. Couldn't be happier

Date of experience: January 1, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Ian!

Florida
1 review
0 helpful votes
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Great Service
January 2, 2022

Tires were shipped quickly and the entire transaction was hassle free. Will definitely be buying more wheels from you guys.

Date of experience: January 1, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, John!

Colorado
1 review
0 helpful votes
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Great service
January 1, 2022

Fitment was fantastic the shipping was fast and it was all there

Date of experience: January 1, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Samuel!

California
1 review
0 helpful votes
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Packaging is Great!
January 1, 2022

Everything was quick and easy. The ability to compare other people's builds is great.

Date of experience: January 1, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Cyrille!

New Jersey
1 review
0 helpful votes
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The website was really easy to use, I love how you can see the wheels on other people's cars so you have a better idea of what they looks like rather than some janky computer generated image like tire rack has

Date of experience: December 31, 2021
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Peter!

Texas
1 review
0 helpful votes
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Great everything
December 31, 2021

Fast and easy checkout and great options to help pay for them.

Date of experience: December 31, 2021
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Kimberly!

Alabama
1 review
0 helpful votes
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Looks great!
December 30, 2021

It was easy to navigate I just hope everything is correct and fits!

Date of experience: December 30, 2021
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Jake!

Mississippi
2 reviews
0 helpful votes
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The fitment I needed!
December 30, 2021

Everything was great! Great prices and fast delivery.

Date of experience: December 30, 2021
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Darien!

New Hampshire
1 review
0 helpful votes
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EXACTLY
December 29, 2021

Thank you everyone at Fitment Industrys! You guys have exceeded my expectations! I will definitely continue to use you guys for any modifications coming up in the future!

Date of experience: December 29, 2021
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Carlos!

New Jersey
1 review
0 helpful votes
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Shirts
December 29, 2021

I like the shirts but one of the shirts didnt match the picture... Kinda bummer... wished it matched the picture but oh well

Date of experience: December 28, 2021
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Timothy!

Canada
1 review
0 helpful votes
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Very satisfied
December 28, 2021

Great communication, items received as expected. Will definitely buy again.

Date of experience: December 28, 2021
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Theresa!

New Mexico
1 review
0 helpful votes
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Bc coilovers for my e36 m3
December 27, 2021

The coilovers arrived much faster than I anticipated and are great quality. Package came with no damage and the parts were in perfect condition. Installation was easy, only took an afternoon

Date of experience: December 27, 2021
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Gavan!

New Hampshire
1 review
0 helpful votes
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Balls
December 26, 2021

Very pleasant experience, I enjoyed my time on the website.

Date of experience: December 26, 2021
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Riley!

Texas
1 review
0 helpful votes
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Sweeeeeeet
December 23, 2021

Brenda was very helpful and knowledgeable in the whole process of swapping my rims since the ones I chose originally were on backorder

Date of experience: December 23, 2021
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, David!

Indiana
2 reviews
0 helpful votes
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Easy process for great products
December 21, 2021

Never used em before but buying process and website were super helpful. Will be using them in the future

Date of experience: December 21, 2021
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Samuel!

Tennessee
1 review
0 helpful votes
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Amazing
December 21, 2021

Been wanting to get wheels off of you guys forever now I get to represent you all at shows

Date of experience: December 21, 2021
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Jessie!

California
1 review
0 helpful votes
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Damian was helpful
December 16, 2021

Honestly Fitment Industries was a good place to buy from I was helped by Damian and was able to help out through email and phone call. He was super helpful on following up with me and placing my orders.

Date of experience: December 15, 2021
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Juan!

New York
1 review
0 helpful votes
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Customer service is top notch!
December 15, 2021

Quick and easy! I talked to Patrick multiple times and had every question answered. Would highly recommend Fitment Industries! Cannot go wrong.

Date of experience: December 15, 2021
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Adam!

Virginia
1 review
0 helpful votes
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(Edited) After having purchased a wheel and tire package from this website, a wheel arrived with damage. However, after speaking to a customer service specialist, they were able to help me make it right. Will be buying again in the future.

Date of experience: December 7, 2021
Kentucky
2 reviews
0 helpful votes
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These guys are too happy to get your money then ship it and after it is shipped, they inform you that your order is not complete and if you send it back they are going to charge you a 20% re-stocking fee! Great way for them to scam you out of 20% of your purchase price! Buyer Beware, and also pay with Paypal they (Fitment Industries) can't scam you then

Fitment Industries attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 16, 2021