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Fitment Industries

2.7

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From the business

Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.


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Fitment Industries Reviews Summary

Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

shipping
111
returns
80
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11,628 reviews

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Illinois
1 review
0 helpful votes
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Enkei noto3m
February 2, 2022

Thank you so excited! Definitely suggest going to this guys

Date of experience: February 2, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Jake!

Virginia
1 review
0 helpful votes
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First set
February 2, 2022

A representative reached out to see what they can do and they definitely helped! Can't wait to hold my first set of coilovers! I'm so excited!

Date of experience: February 1, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Doris!

Florida
1 review
0 helpful votes
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Great wheels great deals very helpful 10/10 would recommend family friendly too

Date of experience: February 1, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that, Xavier! Thanks for the support!

New Jersey
1 review
0 helpful votes
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2006 z4
February 1, 2022

Excellent. I knew it was good because i dealt with brother company custom offsets

Date of experience: February 1, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Stuart!

New Mexico
1 review
0 helpful votes
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Great Wheels and Easy System
February 1, 2022

System is very helpful and found wheels for my car immediately that I liked.

Date of experience: February 1, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Reese!

North Carolina
1 review
0 helpful votes
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10 wheel shipment
February 1, 2022

Love fitment industries, great company to work with and they'll always check up after the order is completed!

Date of experience: February 1, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Michel!

South Dakota
1 review
0 helpful votes
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Thanks
January 31, 2022

Thanks for your help with everything. You guys made the process super easy

Date of experience: January 31, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the 5 stars, Sarah!

West Virginia
1 review
0 helpful votes
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Great experience
January 31, 2022

I received my wheel and tire package very quickly. Unfortunately the lug bolts for my mini were the wrong size but after contacting customer care, I received the proper set in a couple days. I couldn't ask for a better experience with an order of this type!

Date of experience: January 31, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Perry!

Texas
1 review
0 helpful votes
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Clean and pretty
January 30, 2022

Smooth and easy, wheels, tires, lug nuts, all together and that makes it super easy

Date of experience: January 30, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Dusty!

California
1 review
0 helpful votes
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VERY EXCITING
January 30, 2022

It was very exiting looked even better in person super happy

Date of experience: January 29, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Eduardo!

Belgium
2 reviews
0 helpful votes
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Fitment industries confirmed fitment on several different emails and the valve stem (tucked deep in the wheel well) does not clear the base model (non performance pack) factory calipers. Have received no guidance from fitment as to what to do next.

Date of experience: January 29, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Guillermo!

Georgia
1 review
0 helpful votes
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I love Fitment Industries! The are at the top of their game. You can't go wrong with them.

Date of experience: January 28, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Peter!

Utah
1 review
0 helpful votes
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10/10 recommend
January 29, 2022

Shopping was made easy. A lot of good examples on the gallery made Shopping and figuring out what could fit on my car less of a hassle. Overall recommend take a look at the gallery to make sure u get a good fit and look u going for

Date of experience: January 28, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that, Carlos! Thanks for the feedback!

Georgia
1 review
0 helpful votes
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Amazing
January 28, 2022

I love this site, very easy to use. All my questions for fitment were answered promptly, quick shipping!

Date of experience: January 28, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the support, Anthony!

California
1 review
0 helpful votes
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Beautiful and excellent rims!
January 28, 2022

They came quick and without any problems. These rims are the 30mm which look beautiful but in the picture they show the 10mm which look better. But these rims are still amazing!

Date of experience: January 28, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Tom!

California
1 review
0 helpful votes
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Derrick assisted me with great customer service, answering my questions and checking inventory, giving me a detailed quote before finalizing my purchase.

Date of experience: January 28, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Jason!

California
1 review
0 helpful votes
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Finding what you want on the website is easy my only issue was attempting to buy the wheel and tire combo it would not load the popup page for the other options of Lug nuts, coatings and other options. It took me multiple weeks before it would work for me so I could not buy the wheels and prices went up in that time.

Date of experience: January 26, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Patrick!

North Carolina
2 reviews
0 helpful votes
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Great service and quality products
January 25, 2022

You guys have been awesome. Between answering my stupid questions and the fast shipping time, I am VERY pleased.

Date of experience: January 25, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Christopher!

Texas
1 review
0 helpful votes
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Snub antenna
January 24, 2022

Awesome site. Awesome youtube channel. Product arrived on time and in perfect condition.

Date of experience: January 24, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Raymond!

Oregon
1 review
0 helpful votes
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Fast delivery and easy to use website
January 24, 2022

It was really straight forward and easy to set up my order. I also recieved my order 2 weeks before the estimated time.

Date of experience: January 23, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Blake!