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Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
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I loved everything about my shopping experience except that almost none of the wheels had weight listed. I had to either google the weight, or contact Fitment Industries to provide the weight. It made it very difficult to make a decision, and almost pushed me away to make a purchase at another site.
Colton M. Was amazing and walked me through everything when purchasing new wheels for my car. He answered all my questions! He made this whole processes a smooth and easy one.
Thanks for the feedback, Ashley!
Easy to navigate and helpful with pictures of products on my mode car to help make the ride choice picking parts
Thanks for the feedback, Tadeo!
Process was pretty easily optional overall about set up and accurate readings!
Thanks for the feedback, Tyler!
Great selection of wheels and tires on their site. Unfortunately I had an issue with the first set of wheels came in the wrong color Joey in customer service took care of it credited my account made it simple to ship them back.
Thanks for the feedback, Matthew!
Great selection of In stock wheels fast shipping.
Great experience, 2 of the wheels I've received was damaged. But customer service definitely help me out a lot.
Thanks for the feedback, Christal!
The customer service was incredible and the payment options were outstanding and very reasonable. I would definitely refer my friends.
Thanks for the feedback, Chuck!
Great website and Sales assistance from Andrew! My product arrived early and without any damage. Re ended exactly what I had hoped. Looks great! Thx to the entire Fitment team.
Thanks for the feedback, Anthony!
It was easy but the wide selection made it hard to decide which set of rims and tires would be best for my car from the ones I decided that I liked. So I called them and spoke to them on the phone and after all set and done I finally made my decision and picked an awesome set of rims and tires.
Thanks for the feedback, Ramon!
Driver was not paying attention
But my neighbors are nice, came back and let me know.
Thank you
Thanks for the feedback, Luis! We're very sorry for the inconvenience.
Vinyl did not stick great but looks cool. Kinda Useless that the letters flew off
Thanks for the feedback, Zach!
Quick, easy and affordable. I was very pleased with the customer service I received.
Thanks for the feedback, Adam!
1. Seamless purchase
2. Shipped and packed extremely well to protect wheels while in-transit
3. All hardware to install was included as described.
4. Would definitely use fitment industries again in the future.
Thanks for the feedback, David!
Love the amount of choices and how helpful the page is in narrowing parts that fit my car specifically.
Thanks for the feedback, Christine!
Affirm made it effortless. Pay over time and early if I want. Was able to buy more parts for the car to get closer to my end goal.
Thanks for the feedback, Arthur!
So when I 1st ordered the wheels & tire package, the experience was a little bumpy. At 1st, when I ordered them, the website showed that the item was in stock, and when I placed the order, ETA for delivery was 02-25-22. I spoke with Rachel over the phone to confirm that and she confirmed it. Two weeks later, I received a notification that these wheels had been put on back order and that if I wanted to cancel my order there would be a 30% restocking fee, which didn't make any sense to me cause 1: it said the wheels were in stock & 2: why would I pay a restocking fee for something not stock. Very confused, I gave fitment industry a call, and despite being out on hold for 50 min, I was finally able to get a hold of Carlos. Carlos was very helpful. He spoke with the team and found the exact wheels & spec I ordered through another vendor. Fitment Industries also paid the restocking fee for my wheels and the expedite fee to get my wheels in faster. At the end of the day, I did receive my wheels & tires on time. I was just a little nervous through out the process. I understand that mistakes happen so it's no sweat, I just know that when ordering a product, it's best to contact the the website that I'm ordering from just to double check that it's in stock.
Thanks for the feedback, Steven!
Easy website and very combiner to talk to customer service and get whatever problem you have remedied quickly
Thanks for the feedback, Brandon!
Great experience, solid website and let's be honest y'all have a dope ig
Thanks for the feedback, Dylan!
Good! Easy checkout, good variety of photos so you know what rims look like on your car.
Thanks for the feedback, Alex!
Answer: Yes, you can! Feel free to give us a call and as long as the wheels and tires are not mounted yet we can add TPMS!
Answer: I had to jump through hoops, and when I finally spoke with someone, I was then transferred to email, where the customer service turned sour.
Answer: Variety of wheels and accessories, social media influence.


Thanks for the feedback, Jeffrey!