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Fitment Industries

2.7

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Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.


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Fitment Industries Reviews Summary

Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

shipping
111
returns
80
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11,628 reviews

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California
1 review
0 helpful votes
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Good experience
February 11, 2022

I loved everything about my shopping experience except that almost none of the wheels had weight listed. I had to either google the weight, or contact Fitment Industries to provide the weight. It made it very difficult to make a decision, and almost pushed me away to make a purchase at another site.

Date of experience: February 10, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Jeffrey!

Oklahoma
1 review
0 helpful votes
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New wheels
February 10, 2022

Colton M. Was amazing and walked me through everything when purchasing new wheels for my car. He answered all my questions! He made this whole processes a smooth and easy one.

Date of experience: February 10, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Ashley!

California
1 review
0 helpful votes
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Delivery review
February 10, 2022

Easy to navigate and helpful with pictures of products on my mode car to help make the ride choice picking parts

Date of experience: February 9, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Tadeo!

California
1 review
0 helpful votes
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Ordering Process
February 10, 2022

Process was pretty easily optional overall about set up and accurate readings!

Date of experience: February 9, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Tyler!

Alabama
1 review
0 helpful votes
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GG
February 10, 2022

GG you guys did great. Wheel and tire combo look great.

Date of experience: February 9, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Ben!

California
1 review
0 helpful votes
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The truck driver did exactly as I asked. Super nice guy
February 9, 2022
Updated review

Great selection of wheels and tires on their site. Unfortunately I had an issue with the first set of wheels came in the wrong color Joey in customer service took care of it credited my account made it simple to ship them back.

Date of experience: February 9, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Matthew!


Great selection of In stock wheels fast shipping
February 8, 2022
Previous review

Great selection of In stock wheels fast shipping.

Date of experience: February 7, 2022
New York
1 review
0 helpful votes
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Good
February 9, 2022

Great experience, 2 of the wheels I've received was damaged. But customer service definitely help me out a lot.

Date of experience: February 8, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Christal!

Washington
2 reviews
0 helpful votes
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Great organization
February 9, 2022

The customer service was incredible and the payment options were outstanding and very reasonable. I would definitely refer my friends.

Date of experience: February 8, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Chuck!

Texas
1 review
0 helpful votes
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2014 Ridgeline wheel & Tire package
February 8, 2022

Great website and Sales assistance from Andrew! My product arrived early and without any damage. Re ended exactly what I had hoped. Looks great! Thx to the entire Fitment team.

Date of experience: February 8, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Anthony!

California
1 review
0 helpful votes
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Finding the right set of rims and tires
February 7, 2022
Updated review

It was easy but the wide selection made it hard to decide which set of rims and tires would be best for my car from the ones I decided that I liked. So I called them and spoke to them on the phone and after all set and done I finally made my decision and picked an awesome set of rims and tires.

Date of experience: February 7, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Ramon!


Great product and easy to order
December 12, 2021
Previous review

Great product and easy to order

Date of experience: December 11, 2021
North Carolina
1 review
0 helpful votes
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FedEx Dropped at incorrect Location
February 7, 2022

Driver was not paying attention
But my neighbors are nice, came back and let me know.
Thank you

Date of experience: February 7, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Luis! We're very sorry for the inconvenience.

Washington
1 review
0 helpful votes
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Vinyl did not stick great but looks cool. Kinda Useless that the letters flew off

Date of experience: February 5, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Zach!

Ohio
1 review
0 helpful votes
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Quick, easy and affordable
February 6, 2022

Quick, easy and affordable. I was very pleased with the customer service I received.

Date of experience: February 5, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Adam!

Texas
1 review
0 helpful votes
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Don't hesitate!
February 5, 2022

1. Seamless purchase
2. Shipped and packed extremely well to protect wheels while in-transit
3. All hardware to install was included as described.
4. Would definitely use fitment industries again in the future.

Date of experience: February 5, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, David!

New York
1 review
0 helpful votes
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Phenomenal experience
February 5, 2022

Love the amount of choices and how helpful the page is in narrowing parts that fit my car specifically.

Date of experience: February 4, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Christine!

North Carolina
1 review
0 helpful votes
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Got more than expected!
February 4, 2022

Affirm made it effortless. Pay over time and early if I want. Was able to buy more parts for the car to get closer to my end goal.

Date of experience: February 4, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Arthur!

Georgia
1 review
0 helpful votes
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Gramlights 57CR
February 3, 2022

So when I 1st ordered the wheels & tire package, the experience was a little bumpy. At 1st, when I ordered them, the website showed that the item was in stock, and when I placed the order, ETA for delivery was 02-25-22. I spoke with Rachel over the phone to confirm that and she confirmed it. Two weeks later, I received a notification that these wheels had been put on back order and that if I wanted to cancel my order there would be a 30% restocking fee, which didn't make any sense to me cause 1: it said the wheels were in stock & 2: why would I pay a restocking fee for something not stock. Very confused, I gave fitment industry a call, and despite being out on hold for 50 min, I was finally able to get a hold of Carlos. Carlos was very helpful. He spoke with the team and found the exact wheels & spec I ordered through another vendor. Fitment Industries also paid the restocking fee for my wheels and the expedite fee to get my wheels in faster. At the end of the day, I did receive my wheels & tires on time. I was just a little nervous through out the process. I understand that mistakes happen so it's no sweat, I just know that when ordering a product, it's best to contact the the website that I'm ordering from just to double check that it's in stock.

Date of experience: February 3, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Steven!

New York
1 review
0 helpful votes
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Very fast with shipping!
February 3, 2022

Easy website and very combiner to talk to customer service and get whatever problem you have remedied quickly

Date of experience: February 2, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Brandon!

Massachusetts
1 review
0 helpful votes
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Low sti
February 2, 2022

Great experience, solid website and let's be honest y'all have a dope ig

Date of experience: February 2, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Dylan!

Michigan
1 review
0 helpful votes
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Good finish, solid rims
February 2, 2022

Good! Easy checkout, good variety of photos so you know what rims look like on your car.

Date of experience: February 2, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Alex!