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Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Fitment Industries Reviews Summary
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Was impressed with the service and how the process went, i had payed for stuff i didnt need and fitment industry refunded me and informed me i didnt need the part i order
Thanks for the feedback, Scott!
Inventory is amazing, took me a very long time to decide but im very excited to receive my new wheels and tires and get them on in the spring.
We’re happy to hear that! Thanks for the feedback, Ben!
Awesome guys to talk to, help you out with everything from which tire size and brand fits your build
We’re happy we could help out, Jose! Thank you very much for your support!
Everything was easy to understand easy to navigate
Thanks for the feedback, Matthew! We appreciate it!
Thanks for the feedback, Corey!
Maybe would include an option for hub rings there's a couple more factors to add in I believe as well
Thanks for the feedback, Brandon!
Lots of helpful pictures and info on builds just so hard choosing a setup It was a super hard choice between width and offset
Maybe would include an option for hub rings
Lots of helpful pictures and info on builds just so hard choosing a setup
Company stocks over one million dollars in wheels and has a problem getting a $200 rim? Then the customer has to call 2weeks later to see if there was a problem with the order which there was. The financer already paid for everything now I'm paying the financer back and I'll probably already have more than half of the wheels paid off before the wheels even get shipped.
Ramiro - We are sorry you had a less than stellar experience with us. We would like to make this right with you and will have a member of management reach out to you soon to discuss this. Thank you!
Very pleased with product and will be back again to make more purchases.
Thanks for the feedback, Jayden!
Positive experience. They had all the information I needed to feel confident about the fit and finish
Thanks for the feedback, Jim!
A lil confusing to navigate but I got it. We rollin in the new shoes
Thanks for the feedback, Benjamin!
Very efficient. The tracking system was helpful and my wheels were delivered in about 2 weeks total. Very impressed.
Thanks for the feedback, Colin!
Thanks for the feedback, Emily!
Very user friendly, received my fitment completely bolt on ready, very impressed.
Thanks for the feedback, David!
Such an awesome team with great customer service. Love the videos and the knowledge they give out.
Thanks for the support, Alejandro!
They are my first wheels I've ever bought and won't be the last
Thanks for the feedback, Rogelio!
Haven't had a problem yet, easy to navigate, will shop here again.
Thanks for the feedback, Vincent!
Delivery early, wheels gorgeous and tires perfect ride. Overall wheels make a huge difference. Changed my mind from beater to reborn wagon.
Thanks for the feedback, Carl!
Great online platform and very easy to use!
They are quick to answer the phone and their people are very knowledgeable.
Thanks for the feedback, Nicholas!
Was great being able to finance through lenders I trust like affirm. Additionally with out speaking to anyone or much thought I was able to order wheels that fit with a perfect offset and was able to install them with no adjustments or modifications to my hubs or coil overs. BEYOND happy.
Thanks for the feedback, Kathleen!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback, Ahmed!