Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had zero issues with my experience, and it got here insanely quick!
I liked all the options but it would be less time consuming if the wheels made in multiple colors were in one link, rather than having to see it 4-5 different times in the list, just in a different color. It was confusing when picking the tires because this order is for a 1999 Forester and the site didn't have the option. I had to choose an Impreza, but I know the set up will fit my Forester. I got my order and everything fits perfectly! The shipping experience was different… I had to make an appointment for drop off (between 8-1) and they operate in central time. My order was also 1 week late. Overall I'm happy with the products, but not as much with the process.
We're very sorry for any confusions on your order, Kelsey! Please send us an email at [email protected] if you have any questions and we will be here to help!
My shopping experience was amazing. Love that my tires and wheels came mounted and balanced therefore, all I had to do was literally throw them on.
We're happy to hear that! Thanks for the feedback, Brenda!
The communication I received from Patrick was top notch and the delivery time was faster than anticipated.
We're happy to hear that! Thanks for the feedback, Daniel!
Everything was easy, there is a huge selection of wheels on this website. Thank you guys!
Thanks for the feedback, Luis!
Experience was quick but the Tire options were limited.
Love the wheels and everytime I had any questions about them they were super helpful. The only thing that bugs me about the wheels is I believe the tires are just too big for the back and everytime I hit a bump they rub.
Thanks for the feedback, Black! We appreciate it!
It's been easy. I hope to get some more stuff in the future. Maybe some air ride suspension or something. I want my ride to be in car shows.
Thanks for the support, Michael!
Always heard good things about fitment industries. Can't wait for my tires!
Thanks for the feedback, Nicholas!
They do real good job in posting what's on back order
Thanks for the feedback, Brenda!
Great! Easy to use and hassle free!. I'll definitely use this website again!
Thanks for the feedback, Javn!
The wheel buying process was quick and easy! The additional notes on what offset clears what brakes was extremely helpful as well.
We’re happy we could help out, Tyler! Thank you very much for your support!
They always have awesome designs, giveaways, all the products, and the best customer service. If you're considering buying any wheels, tires, or suspension Fitment Industries is the place to buy from.
Austin - We are sorry the ambassador page is causing issues. It sounds like there may be some server error. Either way, we would be more than happy to help you out with this and will look into what is causing this. We will have a member of management reach out to you soon. Thank you!
Man this guy Anthony set up my order help me figure out what tha hell I needed and was A1 the whole time of me bugging the $#*! out of him sorry dude anyway give this man a raise he deserves it thanks alot man
We’re happy we could help out, Alisha! Thank you very much for your support!
Great experience, use the gallery to shop the exact fitment I wanted for my Q50.
Thanks for the support, David!
Very easy and helpful, the gallery helped me pick out the perfect size wheels and tires.
Thanks for the feedback, David!
Very quick and easy. Customer service was very informative and helped me out when I needed it. Had a problem with shipment of 2 wheels that came in damaged, they offered me $ off and I declined. They immediately had new ones sent to me the same day.
Thanks for the feedback, Taylor!
It was very easy to find the right rims for me in their website and they kept in contact with me throughout the whole back order situation of my rims, they let me know as soon as they were available to ship, I love their selections of wheels and how easy they make it to find the right fitment the first time plus their customer service is amazing.
Thanks for the feedback, Tony!
It's was quick and easy, I love their products and customer service, I barely discovered them a couple months ago and already know I'll be buying several things from
Them for my car and recommend them to anyone that wants to buy any parts for their cars.
Always great to use affirm they're easy to use and get you what you need on the spot
Finding wheels tires and accessories have been easy and help me find what I want for my Lexus IS300 build
Thanks for the feedback, Randal!
I love the wheel and tire package and turned out better than I could have imagined
Thanks for the feedback, Ian!
Answer: Yes, you can! Feel free to give us a call and as long as the wheels and tires are not mounted yet we can add TPMS!
Answer: I had to jump through hoops, and when I finally spoke with someone, I was then transferred to email, where the customer service turned sour.
Answer: Variety of wheels and accessories, social media influence.


Thanks for the feedback, Christopher! Thanks for the support!