Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fitment Industries

Fitment Industries

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.


How would you rate Fitment Industries?
grey stargrey stargrey stargrey stargrey star

Fitment Industries Reviews Summary

Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

shipping
111
returns
80
This company does not typically respond to reviews

Instant Feedback

11,628 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Joseph L.
Unfollow Joseph L.
Share Review
Report Review

Great look
March 29, 2022

Looks great and the fitment is excellent. I would recommend Fitment Industries to everyone

Date of experience: March 29, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Joseph!

Tennessee
1 review
0 helpful votes
Follow Ben I.
Unfollow Ben I.
Share Review
Report Review

Perfect fit
March 29, 2022

Professional quality service. Product was what I wanted. No issues with purchase or delivery. Would buy from them again.

Date of experience: March 29, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Ben!

Florida
3 reviews
0 helpful votes
Follow Anthony U.
Unfollow Anthony U.
Share Review
Report Review

Good selection
April 28, 2022

Seems my filter for offset was completely ignored and I had to scroll through a bunch of similar offsets but they weren't the one I put in the filter. Had difficulties filtering tires too, I wanted to sort by treadwear.

Date of experience: March 29, 2022
Serene P. Fitment Industries Rep
over a year old

Anthony - We are sorry the filters you were using weren't working. We will have a manager look into that right away. We will also look into adding the tire filter suggestion for our customers.

Missouri
1 review
0 helpful votes
Follow Chris W.
Unfollow Chris W.
Share Review
Report Review

Excellent decision to go with Fitment. The equipment they sell is top notch and only surpassed by their service.

Date of experience: March 29, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Chris!

Florida
1 review
0 helpful votes
Follow George G.
Unfollow George G.
Share Review
Report Review

Nickson and Fitment top notch
March 29, 2022

Smooth experience from initial contact up until delivery and even after.
Easy to navigate website and Nickson was all hands on deck and on point.
Definite go to for my next set of wheels and tires.

Date of experience: March 29, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, George! We appreciate it!

Nevada
1 review
0 helpful votes
Follow Ryan D.
Unfollow Ryan D.
Share Review
Report Review

Best company
March 26, 2022

Very good customer service. They will help all your needs as into wheels, tires, fitment etc. They explain everything to u nicely and polite. Awesome company. Definitely coming back to buy more stuffs.

Date of experience: March 25, 2022
Florida
1 review
1 helpful vote
Follow Chris M.
Unfollow Chris M.
Share Review
Report Review

Not pleased
April 25, 2022

I'll probably end up throwing my Stock wheels back on and let these sit until I can come to grips with coughing up cash for another set of tires that actually give a good fitment (I basically have no sidewall).

Fitment Industries attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 25, 2022
Serene P. Fitment Industries Rep
over a year old

Chris - it sounds like this order may have been placed without the help of our sales reps who help customers to get the exact setup they are looking for. The reason we allow for what sounds like is a stretched setup is because we have tons of enthusiasts as customers who push their vehicles to the limit in every way possible and we pride ourselves in not limiting their abilities to customize their build as much as possible so when an order comes through that was placed without our help we process it as it says on the order. We will have a member of management reach out to you however to discuss this to answer any questions you have and so we can make this right with you. Thank you!

New York
1 review
0 helpful votes
Follow Asheesh B.
Unfollow Asheesh B.
Share Review
Report Review

Great customers service
April 24, 2022

Site is great for finding wheels and great pictures to give you an idea of what to buy but your. Heck out process is ridiculous. Kept declining my cards, when there is no issue with my card! If it were not for the check out process I would give you a 5

Fitment Industries attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 25, 2022
Serene P. Fitment Industries Rep
over a year old

Asheesh - We are glad to hear the overall experience was good but sorry to hear you had some issues with the check-out process. We would like to have a manager look into this as there could be a number of reasons causing the issue. We will have a member of management reach out to you soon about this. Thank you.

California
1 review
0 helpful votes
Follow Orlando R.
Unfollow Orlando R.
Share Review
Report Review

Previously i had ordered wheels and tires but the tires were not quite what I was looking for. I had ordered a 205/50/15 for my Focus but I actually preferred the 195/45/15 on other cars, and i noticed the 205's weren't gonna work out as soon as i mounted the first wheel. Without continuing mounting the other wheels and trying to convince myself by driving that I might like them, I hit them up and told them my situation that i wanted to get the tires exchanged for a smaller size. They worked with me without much hassle and for a small fee of course. Eventually it all worked out and i got my 195/45 tires put on and i'm now rocking them with pride. Very satisfied with my purchase and with the attentive service I received. Keep it up!

Date of experience: March 24, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the support, Orlando! We appreciate it!

Oklahoma
1 review
0 helpful votes
Follow Sergio U.
Unfollow Sergio U.
Share Review
Report Review

Couldn't have gone better (:
March 24, 2022

Easily found the perfect wheel and tire specs and received my order within the week of placing it. Super satisfied.

Date of experience: March 24, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the feedback, Sergio!

Colorado
1 review
0 helpful votes
Follow Chandler I.
Unfollow Chandler I.
Share Review
Report Review

Great Job!
March 24, 2022

Very happy with how the wheels look on the car, after I got them on I lowered the car another inch and it looks really good. The wheels got here in a reasonable amount of time and everything got shipped when I was told it would.

Date of experience: March 24, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Chandler! We appreciate it!

New York
1 review
0 helpful votes
Follow Lamar D.
Unfollow Lamar D.
Share Review
Report Review

RIMS
March 24, 2022

Quick and easy and my rims arrived in perfect condition

Date of experience: March 24, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Lamar!

Maryland
1 review
0 helpful votes
Follow Rico Z.
Unfollow Rico Z.
Share Review
Report Review

Great shipment
March 24, 2022

No damages and it was handled with great care. Fitment is the $#*!!

Date of experience: March 23, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Rico!

New York
1 review
0 helpful votes
Follow Nate D.
Unfollow Nate D.
Share Review
Report Review

Tires!
March 23, 2022

Amazing super quick shipping, and easy to find options for the size and fitment I wanted

Date of experience: March 23, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the feedback, Nate!

Ohio
1 review
0 helpful votes
Follow James L.
Unfollow James L.
Share Review
Report Review

Great job
March 23, 2022
Updated review

Everything was perfect. Other then they told me they would let me know when package was going to be coming because i needed to sign for it. Wheels sat for 10 days cause i figured tracking wasn't updating but they just never called. Had to make the call myself and was told "well we got a bunch of customers don't take much for you to just call up" lmao oh alright then. Other then that good.

Date of experience: March 22, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, James! We appreciate it!


Great so far
February 27, 2022
Previous review

Great so far

Date of experience: February 26, 2022
Georgia
1 review
0 helpful votes
Follow Michael Q.
Unfollow Michael Q.
Share Review
Report Review

Honestly
March 22, 2022
Updated review

Easy to navigate and great to view other cars with the setups I want! The rims I got look very clean on my car but there was minor damage to the rim upon installation. Packaging was good. The ceramic coating also looks very spotty. Overall I'm not too mad.

Date of experience: March 22, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Michael!


Easy to navigate and great to view other cars with...
February 28, 2022
Previous review

Easy to navigate and great to view other cars with the setups I want!

Date of experience: February 28, 2022
Illinois
1 review
0 helpful votes
Follow oleg K.
Unfollow oleg K.
Share Review
Report Review

Customer service
April 21, 2022

Customer Service representative Serene are very professional and loyal.

Date of experience: March 22, 2022
Serene P. Fitment Industries Rep
over a year old

Oleg - Thank you for working with us!

Arizona
1 review
0 helpful votes
Follow Joey O.
Unfollow Joey O.
Share Review
Report Review

My Wheel Purchase
March 22, 2022

I was very satisfied with my new wheels that I purchased they give my car a very flush look

Date of experience: March 22, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the feedback, Joey!

Michigan
2 reviews
0 helpful votes
Follow Russell I.
Unfollow Russell I.
Share Review
Report Review

I am beyond thrilled with the experience of purchasing from Fitment Industries. I was notified of any changes in the shipping process and everything arrived smoothly and timely!

Date of experience: March 22, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the feedback, Russell!

Nebraska
1 review
0 helpful votes
Follow Steven L.
Unfollow Steven L.
Share Review
Report Review

First time buying wheels
March 22, 2022

Experience was overall great. Relatively fast shipping, good packaging. Unfortunately I did not receive my lug nuts with my wheels but support easily helped me get replacements. Would 100% recommend to anyone.

Date of experience: March 22, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the support, Steven!