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Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Fitment Industries Reviews Summary
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy and quick. The etire order was placed over the phone. Jasper the rep was great to work with and made sure to contact who he needed to get the i formation requested
It was fast shipping and easy to shop on the website since there was many guides that helped me
We’re happy we could help out, Jude! Thank you very much for your support!
Amazing, so many choices, honestly was hard to pick one. But found my set. And I love how you can get the tire packages with many choices to pick from as well. And best they come mounted and balanced ready to go. Came pretty fast I feel for custom wheels being made to order. Only waited 3 weeks if I'm not mistaken. Very pleased
We're happy to hear that! Thanks for the support, Timothy!
Great customer service product was great on time and no problems!
Thanks for the feedback, Chris!
Fast shipping, many different rims to choose from, Overall has everything you're looking for
Thanks for the feedback, Jay!
The purchase of the wheels was smooth but quality control was lacking as the wheels have some imperfections so inspect your wheels thoroughly before installation otherwise you're s. O. l. As I was told.
Freddie - We would never intentionally send someone damaged product and we are terribly sorry when you received your wheels they were damaged. It sounds like there may have been some miscommunication. We will be reaching out soon about this issue. Thank you!
Everybody was helpful, Great service, I would definitely recommend hands down
First time ordering wheels and tires off line. Great experience, perfectly fit my car. Would definitely recommend.
We're happy to hear that! Thanks for the support, Shawn!
Huge selection. Super nice wheels. And I got them a week earlier than I thought I would.
We're happy to hear that! Thanks for the feedback, Zach!
It was an easy process. I'll definitely purchase again.
Thanks for the feedback, Frederick!
Easy to order, came faster then it should have. Product is in good shape well packaged. And kept me updated on the orders whereabouts the whole time. I have zero complaints. Thank you
We're happy to hear that! Thanks for the feedback, Kevin!
Amazing Quick easy and it was perfect. It was extremely easy, specially when yoh looking for something specific they have it. Definitely will do business again
We're happy to hear that! Thanks for the feedback, Johansell!
Overall great experience. Only complaint would be the weights came off the wheels and I'm having to have them re-balanced.
Thanks for the feedback, Randall!
Fitment industries has been great but the company they use for shipping is terrible very unprofessional I should have received my tires n wheels over a week ago but who knows when they will actually show up had a guaranteed appointment time from 10-2 this past friday told lady that booked I had to work at 4 so had to sign before that time n go figure driver didn't try to deliver till I was well already at work
Dustin - We do apologize for any inconvenience with the carrier that is delivering your product as this type of issue certainly is not intended but deliveries can be delayed due to carriers having previous appointments and deliveries that can cause a hold up in a driver's schedule. We would assume that this issue has since been resolved, but we'll be reaching out to determine what can be done asap. We'll be in touch shortly. Thank you.
They work with you one on one, like they know you.
The products are great.
The one thing they should improve is the shipping time, it took long time to receive my oreder
We're happy to hear that! Thanks for the support, Alfredo!
I had a few problems from the start. A few emails back and forth with Madison, and all was well. Fitment Industries took care of all my needs. I highly recommend them.
Walter - We deeply apologize for what seems to have been an extremely underwhelming experience up to this point. Per your review, there seems to have been quite an abundance of issues that certainly are not intended but we will be working out a resolution asap for you. We'll be reaching out privately for more feedback on how to get this resolved. We'll be in touch! Thank you.
Large selection, great info provided on wheels and fast shipping
Thanks for the feedback, Kristina!
Straightforward clean elements
Shopping was easy you can go into the website not knowing exactly what you need and find it great way to make your car have that Style you want
John - We do apologize that you have since had issues with your order after your original review and we hope to find the source of this. We always strive to provide our customers with a positive experience and we'll be reaching out privately to address this with you. We'll be in touch! Thank you.
Received everything I ordered without a hitch. Would and have already recommended others to buy from fitment industries. Love my new wheels! Came with the tires mounted and balanced perfectly. Thank you guys so much!
We're happy to hear that! Thanks for the support, Michael!
For a person who doesn't like waiting for parts the wheels I got came very fast and they weren't damaged at all very good shipping!
We're happy to hear that! Thanks for the feedback, Jonathan!
Was a fairly good shopping experience. Used the gallery to get an idea for fitment and then placed my order. Had it at my house within a few weeks.
Thanks for the feedback, Aaron!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback, Matt!