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Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Fitment Industries Reviews Summary
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Everything came as ordered and it all fit perfectly. I do have to get the TPMS sensors connected at a shop because they didn't automatically connect but that was the only bug.
Thanks for the feedback, Dylan!
A body shop suggested the wrong rims and the customer service has been good about returning
Thanks for the feedback, Chrarlotte!
Brock was excellent putting together a great package deal helping me insure this was and exact fit without any modifications. I was concerned because no other reference photos. But when I put rims and tires it was exactly what I wanted and get lots compliments on wheels.
Thanks for the feedback, Olivia!
The best experience and the easiest thanks to the fitment team that my wheels came in looking really clean! Thanks for the help!
We’re happy we could help out, Ricardo! Thank you very much for your support!
Thanks for the feedback, Larry!
Good, definitely will buy my wheels from here again
Thanks for the support, Marissa!
Thanks for the feedback, Juan!
Great experience. Tires and wheels got here quickly and look great on the car.
Thanks for the feedback, Michael!
The sales rep I dealt with made the transaction easy and provided everything I needed.
Thanks for the feedback, Gary!
I wasn't put on hold for 15 minutes to talk to a human. All of my questions were answered in detail by someone who had the same product on his vehicle. They told me exactly when and how shipping was gonna happen and they even followed up with me after to make sure I received everything. I will buy from them again!
We're happy to hear that, Anthony! Thanks for the feedback!
Came in on time and everything looked great. No complaints
Thanks for the feedback, Devontae!
I was looking for a new set of quality coilovers and had questions about ride height adjustability on a couple of brands I was comparing. I was initially looking at KW and Bilstein but I was pointed in the direction of H&R because I wanted a quality ride but still being able to be slammed. I couldn't be happier!
We're happy to hear that, Philip! Thanks for the feedback!
I purchased rims from this company that said they would fit my car. When I got them, they brutally hit my brake calipers. I am now having to purchase spacers to put on so my rims will fit.
Aaron - We do apologize for any issues with fitment and we do recommend that you reach out to our customer service team for assistance as this is something that we are more than willing to assist with. We look forward to getting this resolved asap. Thank you.
Super easy to talk to the customer service reps and get my order ready to go. They were super nice and helped all of my questions regarding fitment and tips they could help me with
We're happy to hear that, Seth! Thanks for the feedback!
Good help from Tech, Matt. Fun website. Would be nice to see tire comparisons heads up on Website. Also, Rev's per mile on Website are inaccurate.
Thanks for the feedback, Pamela! We appreciate it!
I ordered tpms and now my sensor light is on, overall the fitment didn't work either I had to get spacers just for them to fit
Thanks for the feedback, Oscar. We appreciate it!
1 wheel delivered 3 days before the other 3 but they all made it!
Thanks for the feedback, Gabriel!
Great customer service! Great quality! Receive exactly what you order!
We're happy to hear that, Ralph! Thanks for the feedback!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the support, Adam!