FitBitReviews 462

66% Bad and 19% Good... that says a lot. After reading most of the reviews, I see I'm not the only customer that is tired of the HORIBBLE customer service and DUMB 1 year warranty. I bought my Fitbit Versa back in May and just last month it stopped syncing and so then it would not update the new software. Well I send it back with the return lable they sent me and now it's been a month and have not received my replacement. I have been calling them but yet no positive outcome. I paid 200.00 for that piece of $#*! watch for it to stop working 5 months later. I have had numerous issues with the tracker and band on multiple watches. That lets me know that the company is cheap and they use cheap product. The way they are acting you would think that them sending me a new watch would send them into bankruptcy. I WILL NEVER EVER PURCHASE ANOTHER FITBIT PRODUCT FROM THIS MONEY STEALING CHEAP PRODUCT MAKING $#*! COMPANY.

Must admit i loved my Fitbit, love the challenges, love the friends I made and loved the fact it kept me motivated to get steps in. Unfortunately the quality of the product falls well short of everyday use. With my first one the band kept falling apart, replaced two times within the warranty but last time was a month or so after warranty real out. So I upgraded for a 25% discount. Again nothing but issues with the band. Fortunately they could be replaced. After warranty ran out unit stopped working again silly me took a 25% discount and they replaced unit. What's the saying "Fool me once, shame on you; fool me twice, shame on me." not a third time. Done with Fitbit.

I bought a new Charge 3 direct from Fitbit for my wife with advanced Alzheimers for sleep tracking. After a week or 2 the band fell apart at the clip. I called Fitbit and support had me send a picture of it with a case number. They said they had to escalate to Tech support. Now I am no rocket scientist but not a lot of technical support needed to replace a defective band. Than I got an email saying return the whole watch and after they got it they would ship a new one within 5 days plus shipping time. Than I got another email saying disregard the 1st email. Than I contacted them again asking what was going on. They said be patient it is again being escalated to tech support. So I am just going to buy a new band because I got rid of my Alta HR for this and really need the sleep tracker for her. So if you buy from Fitbit, just know you are on your own if something goes wrong.

Do not buy a Fitbit! I repeat, do not buy a Fitbit! You have been warned! Bought a Charge HR a while ago, strap bubbled up and cane away from the unit, Fitbit acknowledged this was a design problem and replaced the unit with a new one - same problem with the replacement so clearly an inherent design fault, they refused to replace again due to the original one being out of warranty! Remarkable. A series of bland and obviously corporate replies to my ensls basically saying, tough, it's outside warranty so over to you. Ridiculous, pathetic, poor customer service, can not be trusted. Now bought another brand and telling everyone to avoid this dreadful company..

I have had two different Fitbit designs and neither of them lasted an entire year. The first was one of the original and the charge dock came off and could not be fixed. The second one was the Fitbit Charge 2 and for no reason it just fell off my arm. The band came apart from the watch. I will not waste anymore money on these poorly designed fitness trackers. Even if something cost a lot more moneyit will be worth it to have something lthat will last at least a year and hopefully longer. NEVER buying this product again!

I got the watch 8/3 brand new. I'm calling it a watch because it tracks nothing. Called customer support 8/16 and have been in touch constantly(14 emails) The store won't take back because it is a fitbit problem, warranty company won't take back because it has been a problem from day one, FITBIT WON'T TAKE BACK EITHER. And HERE is the latest e-mail after stating I should be patient they are working on the problem for me and many others:
We're aware of problem, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. DON'T BUY FITBIT! THE COMPANY IS TELLING ME THEY KNOW I HAVE A BROKEN FITBIT AND THEY CAN'T FIX IT. BUT STILL NOT TAKING IT BACK! THIS IS ABSOLUTELY AMAZING TO ME.

I ordered a Fitbit "Zip" last week. It arrived in the mail a few days later. So far, so good. I put it together, locked the battery in its compartment... and DOA. No power. I took the battery out, checked the electrical contacts to make sure the metal tabs were touching the battery... which they were. I put the cover back on... and... NO POWER. I called their customer service to ship me a new one. The customer service rep could barely speak English. I had to keep asking her to say one word at a time because she spoke broken English and I didn't know what she was saying. Since I didn't have the product registered (you need to be able to power up the product and sync it with the Fitbit website to register the product) they said that they can do nothing for me. I told them my name and gave them the tracking number. Ok, now they could do something, but only if I sent the defective unit backand it would take a few weeks for them to ship me a new one. Really? These things probably cost 50-cents to make in China and they are worried about sending me a new one without having the defective one in their possession? Wouldn't it be easier to send me a new one with a return-shipping label in the box to return the defective unit? They know this isn't fraud because they were able to look up my order and they also have my credit card number. These people make a bad product, you can't understand their customer service people because they sub-contract their customer service department to Mexico, and it's like pulling eye-teeth to get a replacement for a defective unit that never worked, literally, out of the package.

I have now owned two Fitbit products. First one was a charge hr, and next was a charge 2. Neither one lasted a year and a half. While I do enjoy the Fitbit functionality when it is working, I would expect the Fitbit to last longer than it does for the money spent. Because of this, and the amount of other unhappy customer reviews I have read, I am going to purchase a different fitness band. I would not recommend purchasing a Fitbit product..

I bought a Fitbit Alta... cost 200.00. I used for a bit more than 1 year and died. I brought my device in Telus, I went to see them because
The watch band separated from the Fiti bit. Explained to staff my problem, She communicated with Fit bit. She told me they where going to send me a new one. I bought a new one for 90.00 and a week later the Fit bit stop working. P went again to Telus. Try to help but fail. They only sell them.

DO NOT BUY A FITBIT UNLESS YOU WANT TO BUY A NEW ONE ANNUALLY. I've owned the Fitbit Charge 2 for a little more than a year. The HR monitor stopped working, there are lines in the display screen, and a full charge only lasts 2 hours. The warranty on this item is only 1 year. I called Fitbit customer service for help--their response was throw away the Fitbit and buy a new one. At a cost of roughly $150.00 each, I can't believe ANY REASONABLE PERSON thinks this is a good customer service or customer retention policy. Also, I have a coworker who had a similar experience with her fitbit breaking, but she was sent a replacement fitbit outside of the 1 year warranty. I wonder what the difference was between the two of us that she was treated differently. I WILL NEVER BUY ANOTHER FITBIT.

I bought a Fitbit Blaze... cost $200+. It failed 2 months after the warranty ran out (total life span of 14 months). Customer service would do nothing but offer a discount on my next purchase. Incredulously I asked them why they though I would spend $200+ on a crappy product that would last barely a year!? They added 5% to the discount... err no thanks. I have since found this is not a fluke because both my daughter an mother-in-laws Fitbits have failed (13 month and 14 month life span) with the same customer service results. Apparently Fitbits business model involves getting rubes to buy a new device every 18 months. Dont waste your money. I have switched to Garmin... better value with the same features.

I pre-ordered a black Fitbit Versa and have had it less that 2 months. I had a Charge HR that died after approximately 3 good years so I was a Fitbit fan. My new Black Versa is losing its finish and the silver is showing through. It looks like I've had it for years rather than 2 months. I called to report this defect and get a replacement and was told this was normal wear and tear and there is no help for me.
I asked for a manager and he told me I could get free shipping on a new versa with a 12 month warranty. I asked him why he thought I would want to spend $200 for a new versa when I had one for less than two months and the warranty isn't helping me with the one I have.
Very disappointed.

Fitbit quality has not been good for me. I'm on my 3rd product, the Blaze and the unit has stopped charging. Customer support said I'm out of warranty and new a new charger. I bought one and it still will not charge. Suggested using alcohol to clean back... did that too. The product is of poor quality to die in less that 2 years. Customer service offers me 25% off a new fitbit... HELL NO. Improve your product. Extremely disappointed with FITBIT and will not buy anymore of their product and let all that I know to be careful of the faulty quality with their products.

I had purchased my Fitbit HR through Amazon India. Unfortunately fitbit spoiled hence I sent email to Fitbit along with the photos of Fitbit. I got immediate response of my email and they agreed to replace my Fitbit HR. And they did it too but unfortunately that device did not work hence i sent them email again and finally they gave me FITBIT Charge 2. I received it today and did setting of its and working well.
Its never happened with Indian company in replacement device but Fitbit did it without any hassle.
Thanks to Fitbit