FitBitReviews 462

Fitbit

I know how to charge my Fitbit.

The problem is that it will not hold the charge. The watch is only 13 months old. This is my third watch from Fitbit over the past several years. I have had issues with Fitbit watches. I went to a competitor and came back to Fitbit.

You have just lost me as a customer for the last time.

I will write a review on you web site of my bad experiences with your company.

Nancy T.

Sent from my iPad

On Jun 4,2019, at 5:48 AM, Fitbit <*******@fitbit.com> wrote:

Hi Nancy T.,

Your Charge 2 battery level is low. Charge your battery as soon as possible.

To charge:

1. Plug the charging cable into a USB port.
2. Clip the other end into the port on the back of the Fitbit Charge 2.
3. The pins on the charging cable must be lined up with the charging port on your tracker and securely locked into place.
4. When your tracker is correctly plugged into the charging cable, the battery icon appears.
5. While charging, the battery icon appears to be less than full.
6. When fully charged, the battery icon is full and solid.

Charging may take up to 2 hours, depending on the current power level.
Note that battery life and charge cycles vary with use, settings and many other factors; actual results will vary.

Happy stepping!

For more information visit: http://www.fitbit.com/support

You're receiving this email at *******@gmail.com because you have
Elected to receive emails for Low Battery.
Not interested anymore? Unsubscribe.

I have purchased 2 fit bits within the last year. The Versa is suppose to to be water proof. However this is the second time I have had a problem with my Fitbit versa, after going in water. Fitbit does not stand behind their product and want you to spend money purchasing their product every years when your warranty is up. I will never purchase another Fitbit product ever

After owning the Fitbit Versa for almost 5 months I cracked the glass.
Contacted Fitbit and found out that they do not replace the glass.
After paying $200.00 and some Fitbit watches cost more
Would you purchase a product from a company like this?
Biggest mistake that I ever made buying from this? Company.

Fitbit has really failed its customers. Soooooo many owners are experiencing product failure just beyond the 365 day warranty period. Fitbit just says 'thanks for letting us know. We invite you to buy another one.' No corporate responsibility whatsoever.
As a former Ionic owner I would never buy one of their products again. I am not the only one who feels like this. Frustrated ex-owners think this is such a huge scam. Either products made to fail, or just not fit for purpose. Just check out all of the complaints on their Fitbit community forum.

The Fitbit Inspire HR is inaccurate. When I complained again and again, I was told that it tracks things like wrist movements while working at a computer as steps. It added hundreds of steps and lots of mileage when I was completely sedentary, like reading the paper. Fitbit refused to replace it, although it was less than 30 days old, This Fitbit is a piece of crap. Fitbit customer service sucks. I have called them, and emailed them, and get nowhere. It added over 300 steps today when I was driving my car home from an appointment. I was told by customer service that that is because driving is movement. The fitbit is supposed to be an exercise tracker. Driving my car is NOT exercise. I don't want it adding steps when I drive my car. I am returning this piece of $#*! for a refund. Don't buy it. Fitbit is dishonest and customer service is no help.

I purchased an Ionic for $250.00 in October 2017. At first, the battery was great. You could get about 5 days out of it. However, by June 2018, there were issues with both the battery and the screen. FitBit makes you go through a series of basic steps (reset, charge in a different outlet or through a PC). Really, it's just some textbook steps you've certainly already tried. Naturally, those didn't work so FitBit replaced my Ionic in the summer of 2018. Now, just 10 months later, the new Ionic will not hold a charge for more than 24 hours. If you want to spend $250 every 8-10 months, this is the tracker for you. Otherwise, please spend your money on a better product.

Paid for a Fitbit along with two day shipping as a birthday gift. Four business days later, there was no Fitbit. My friend's birthday came and went, still no Fitbit. I contacted them via online chat. NO apology, NO explanation - they stated that "the order was processed today and it was shipping out the next day." I asked for a refund of the shipping cost and was told "since it had not yet been charged to my credit card, they could not refund the shipping."

At this point, I am wondering why Fitbit's customer service is not more apologetic and also wondering if I really want to deal with them if the product has any problems. I tell them to cancel the order, since it has not been charged to my credit card or shipped yet. They refuse to cancel the order "because it has already been processed."

Long story short: They shipped the product the next day (OR SO THEY SAY) and it arrived at my home (OR SO THEY SAY) while we were not home for a few days in a row. I never saw it. I refuted the charge on my credit card. Fitbit sent the tracking number to my bank to "prove" it arrived at my home and the bank denied my refund. The tracking number means nothing in terms of me having it in my hand and it would normally be the seller's responsibility to file for insurance when a package just goes missing. But Fitbit is no normal seller! PLEASE save yourself the aggravation of dealing with Fitbit and buy a different product from a different manufacturer! Judging by these reviews, many people agree! Just looked up their BBB rating. They have 772 complaints in the last three years. It takes consistently poor business practices to make that many people angry enough to file a complaint.

I love my Fitbit; the "customer service" not so much. I've had a Fitbit for over four years with few to no problems, and I really appreciate the health benefits and awareness it has given me. All was going quite well until Fitbit froze my account, presumably because it had been hacked. I'm not clear on that. I wrote them asking for a password change, head nothing back, wrote again, heard nothing, wrote again, and again. Finally, this AM, I had an online Chat. Mikko helped me, and he seemed very nice. He explained that, although it takes 24 hours for a standard response from Fitbit, he would "bump" my issue to the front of the line. I expected to hear back immediately. I waited several hours and then called Customer Service. This call started out ok. A guy named Manuel read my chat with Mikko, came back and stated, in what felt quite accusatory tone, that I had not waited the 24 to 48 hours response time. He pretty much implied that I should know better. As a long-time Fitbit subscriber/evangelist, I'm appalled and saddened that they would treat a customer in such a cheesy fashion. I'm re-thinkiing my relationship with Fitbit. Although I hear the Apple watch is marvelous, I will miss my Fitbit buds and all the friendly competition.

I ordered a Fitbit Alta HR on the Fitbit website as a Christmas gift last year in December. The company's warehouse had issues with their ordering system and did not ship my order out by Christmas even though I was told it would arrive by Christmas Eve. I ended up having to go through their customer service multiple times to try and confirm that my order would be shipped at all.

I ended up getting my product in mid-January, an entire month after I had ordered it. I had asked for expedited shipping to at least try and make up for the tardiness... Fitbit did not follow through on that.

To top all of that off, a week after I received my 1st order, I got charged a 2nd time by mistake for the same product and now have to deal with getting a refund for the wrong charge!

Is their Alta HR as advertised? Yes... but was it worth all the hassle I had? NO

Highly recommend you be cautious with buying directly from Fitbit.

My Flex 2 worked great... until Fitbit banned my IP address and I was unable to sync/ use my device on my home network. I contacted customer service twice by chat and once by phone over a period of about 2 months. I asked for specific examples of the risk my IP address posed and was not given any. Finally received a response by email saying that I should login to a different network or contact my internet provider for further information. Beyond annoyed. Don't bother with Fitbit. Get another tracker from a company that gives a hoot.

I have enjoyed the actual watch itself but I am about to purchase my 4th watch band.
The original watch band lasted 13 months only. Fitbit do not support their own product with replacement bands so I bought a cheap replacement on line. These are no better or worse than the original band from Fitbit.
My watch is now stuck together with sticky tape.
I found courteous lip service to my enquires at first then silence. I will not spend any more money on Fitbit devices.

I have no complaints about my fitbit Versa. However, the customer service has been absolutely terrible! 2 weeks ago someone hacked my account and changed the email address associated with my account. In doing so they also changed the time zone so my watch shows the wrong time & I cannot log into my app. I have been in contact with their cuatomer service 6 times since then. They have not fixed the issue and have not been willing to give me an estimated time as to when it will be fixed. This should be a simple fix and instead they have done nothing.