FitBitReviews 462

I am having huge issues trying to get my Fitbit charge replaced with different size band. Original was too big. Bought brand new Charge paid postage to send it back, had disagreement with customer support about postal code, Canada Post will not ship to the one on their website, so with correct post code it was returned only for Fitbit to send me only a wristband even after I was told to return entire product. Im now waiting for Fitbit watch part to be sent and have been given an inactive tracking number. Customer service have been useless. Last agent was in Southeast Asia and claimed my package was to arrive todsy. Nope its not here. Very disappointed

YOu should be ashamed of your answer, typical answer of someone that did not devote a second to analyze my case. Over and over again: My fitbit when it was still under warranty had problems, the only good way to solve it when it was under warranty should have been to replace it with a newer version that did not present the mistake, that would have been the ONLY right way to fix the issue, every other fitbit of the same make and model would present the same problem, and instead of understanding this and replacing then or now, you want me to go to a different brand, then I will do so

The first time I charged my Flex 2, the battery overheated. They replaced it. The replacement does not match up with the dashboard- example today, tapped the band- nothing. Finally a red light appears. Go to charge it up. My dashboard says fully charged. Though I have a new Windows 10, it will not sync so I must continue to use a dongle. Even then, I must force a sync. This is ridiculous. I won't be buying another fitbit. There are other products out there. My first fitbit was a Charge. The band fell apart JUST AFTER WARRANTY. 25% off from a select few? Great. Sorry - you are losing another customer.

Totally displeased with this product! The pedometer is completely inaccurate. I have had two so far and neither keep accurate steps counts. One was replaced under warranty and the new one is just as bad. It records steps for opening drawers, putting on a jacket, brushing your teeth or putting on your shoes. I tried loosening the band, tightening it, switching wrists, switching dominate hand settings - everything, and it still recorded steps when I wasn't walking. I would get over a thousand steps during the day just sitting and working at my desk. Would NOT recommend this product to anyone. It is nothing more than an overpriced watch!

I had three Charge FitBit devices and one Alta. The product quality was EXTREMELY disappointing for all four devices. I had my first Charge replaced three times in less than three years and the started experiencing issues with the Alta thirteen months after receipt. The FitBit agent was not interested in helping with issues because there one year warranty period had expired. If you want a fitness tracker that will work longer than one year, perhaps consider trackers from other companies.

I had one Charge 2 device, and 3x Charge HR. There were all very bad quality and had them replaced after less than 1 year until Fitbit stopped, saying the warranty is for the original purchase not replacement! So i
I have Charge HR for 8 months now and it's disintegrating!
I was always recommending it to people saying that even though it's bad quality the support naver make any problems replacing it. But now, I think it's not worth the money

We all know fitbit products at one time or another have sub par performance. To those of you who are not statisfied with the product, but a different brand. I will probably not buy another one. But when I phoned fitbit and explained that my fitbit was not working properly and that I bought it almost a year ago & I told them I didn't have a receipt, they said no problem. I shipped it back and they repaired it and shipped at no charge in a timely manner. That's very good service. If the product performed as well as their service, I would definitely purchase another. I am on the fence right now.

Recevides a Fitbit HR for fathers day 2 years ago. After a year the band started to bubble up. I contacted customer service and after several emails they agreed to replace, after I declined their 25% off offer. Almost to the date, 12 months later the replacement band started to bubble up. They do not offer a repair. They would not replace the second Fitbit. It works but looks like crap. My next fitness tracker will be something else.

I have had two Fitbit trackers. My first was the Charge HR. It lasted about 1.5 years and then came apart where you pull into charger. Fitbit offered me a 25% discount since it was out of warranty. I used this discount to order the Blaze. I have had it for 1.5 years and it is now freezing randomly. While they last, they seem to work well. Just don't expect to get any longevity from these products. Fitbit has offered me a 25% discount for another tracker. I am looking elsewhere.

Bought a Fitbit charge 2 in June 2017 by September lost its charge rang Fitbit they sent a new one excellent I thought by December it went wrong wouldn't charge this time they sent a refurbished product it is now Jan 2018 and now it was syncing intermittently now it won't sync at all. Despite contacting three times and following all the stages required my case has been closed. Luckily for me I purchased on a credit card so I will now trying to get a refund with no joy at all disappointing service indeed.

Purchased a Fitbit Aria scale. Lasted 1.5 years and stopped working after the latest firmware update. Contacted Customer Support and confirmed this is a known widespread issue. As the scale was outside of the warranty period they were not able to provide any support and they have no repair options available. This level of product quality and customer support is completely unacceptable in this day and age. I will no longer be a Fitbit customer as a result of this experience.

Company does not support Android devices. During the year 2017 there were a total of 4 Android devices added to their compatible devices list, all of which came from companies that have competing wearable devices. Had a Charge HR that broke after less than 6 months of use, got the Charge 2 since the HR was discontinued. Device does not work with my phone because it is an unsupported device (LG G6). Fitbit has completely stopped developing LG phones after the G3, released in 2014.

If your phone is not Samsung or Apple, you are probably one of several customers that has a device that is not supported. There is the outside chance that it may still pair, but functionality will not be complete.

Contact customer service, you will get a run around, complete with email after email with copy and pasted answers from their guidebook, just the same as you will find on their message boards. These message boards are FULL of people openly complaining about the supported devices and their lack of development, but the only thing being done is more copy and paste replies, no actual development.

Buyer beware, from this viewpoint it is an overpriced toy with no support, regardless of how great they think their customer service is.

I have contacted Fitbit about two Charge HR trackers: mine and my daughters as the straps on both are falling apart. Fitbit have have offered me a replacement or discount on another product to replace my tracker. However there was a delay (on my part) in finding the email address linked to my daughter's tracker which proved the date of purchase and that it was within warranty. Once we had sorted out that problem I assumed they would offer a replacement. But - NO - they want her tracker to be paired to a computer. Why -? We just want them to confirm they will replace it. This saga has been going on for weeks. I think they need to improve the training for customer service staff - perhaps pay them more?

Two years ago I was laid up with my back, in a wheelchair at 54 years old and unable to walk for close to three months due to a back issue. When I was finally able to walk again, my friend bought me a Fitbit to help me gauge my activity. It had been wonderful to help me get back on track, be more active and set goals for myself. Within the last few months I've noted that my Fitbit is beginning to fall apart. I wrote to Fitbit and they are offering me 25% off a new one because it's only warrantied for one year. Lesson learned, buy it from Costco or Bed Bath and Beyond. Fitbit will not stand behind their product after one year, but these stores that carry Fitbit will. I'm happy with my Fitbit, but I am very disappointed with the response from the company. This isn't a way build relations!

Summary if you don't want to read everything: Fitbit does not stand behind their product, does not honor their own warranty, and does not provide anything remotely close to positive customer experience. Spend your money on their competition, or get a Chinese Knock-Off and save yourself $80+.
I purchased my Charge HR at the end of May 2017. Just recently the charging port no longer holds the charging cord tightly against the battery and therefore won't charge the unit. To put this into perspective, I usually have to charge it every three days, which means I've only plugged/unplugged the charging cord approximately 40 times in the life of the device thus far. I've always heard about how great Fitbit customer service was so I contacted them regarding this failure.
Initially they did not want to help and told me my device was out of warranty and that it was paired in 2016. It most certainly was NOT paired to my account in 2016, and I purchased the device new from Walmart.com. I provided my receipt several times to support as I have worked with several unhelpful people who have at this point basically told me: too bad, but thanks for being a loyal customer. Are you SERIOUS?
Here is the deal, I've bought this device for myself, and several devices for my Wife and kids.
(Charge HR, Blaze, Charge HR2, Flex, and another of which I cannot remember the name.) I'm not going to go look up the prices on all of these but they are easily $100 each on average and that is most probably low-ball. Fitbit is going to lose an otherwise LOYAL CUSTOMER over a minute amount of warranty replacement cost to them.