FitBitReviews 462

Like many customers of fitbit I have faced the disappointment of first my Charge 2 screen cracking for no apparent reason, and even worse the screen completely falling off and breaking into 3 pieces when I was taking my running top off over my wrist. This has rendered the product useless as the screen can not be fitted back on and made to work. For a product costing over £100 at time of purchase this should just not happen - especially when it was a replacement itself for a previous fitbit that was caught in a splash of water and immediately stopped working. As my purchase was over 2 years ago I was offered what appears to be a standard 25% discount on the fitbit.com website for a replacement product which I have not taken up as (1) the market price is lower than the fitbit site and there would only have been a few percent of a discount in reality, and (2) I had for some time been disappointed in the inaccuracy of measurement of some of the key features that are supposed to differentiate and justify fitbit's higher prices. Namely, the heart monitor was invariably wrong whenever I tested against my own pulse manually, and also the sleep recorder, usually had to be edited to make sense. As a result I am going to try one of the competing products which are a lower price but with same functionality. I will be disappointed to discontinue having a fitbit as the app itself is good - it's a shame the products dont seem to be sufficiently reliable for the price charged

Love my Fitbit Versa, but the watch face came off just shy of having it for 2 years. Called customer service and all they would offer is a 25% discount on a new Versa 2. Purchased a new watch, but had to call and ask for the 25% to be refunded. I have made FOUR calls to customer service and I can't get a straight answer out of anyone! I haven't received a confirmation of my purchase, not a single email about the 25%, shipping/tracking info... nothing! My credit card has definitely been charged. Awful customer service! May have to get an Apple Watch instead.

I have the Fitbit versa, I was happy with it till my iPhone did an update, I contacted Fitibt right away, been in contact with them for 6 months. They had me do a factory reset on my versa, now its stuck on the main screen saying to set up in all the different languages. I bought the warranty, Fitbit said I needed proof. Luckily I had my receipt emailed to me so I sent that, only for them to turn around and say that what is happening does not fall under my warranty! Then why ask for the proof they knew what was happening! They say they want to keep me in the Fitibit family so offering me 25% off... oh really, isn't that the special going on right now anyways!? I will never buy another one of their products nor suggest to anyone else to buy one. They do not stand behind their product and drag you a long for months making you believe they are going to make things right. You spend all the money on a Fitbit THEN buy the warranty to end up with nothing! Very disappointed in them! Would of given a 0 in stars but wasn't an option!

I purchased a Fitbit Versa Lite for my husband two months ago. Over the past couple of weeks it has been randomly restarting multiple times per day. This also causes the battery to drain quickly. He has tried everything--updating the app, restarting the watch multiple times, factory reset. The watch will not complete updates or sync to his phone. I have already spent more than two hours this morning trying to deal with Fitbit customer service about this issue. They want us to reconnect the Fitbit to every device we own (other iPhones, iPads, computers) and continue to try to update this product that is OBVIOUSLY defective. It's TWO MONTHS old! I will never purchase another Fitbit again. Their customer service is horrible and they obviously do not stand by their product enough to replace it as they should within the warranty period.

All though ive been a customer for a few years, i decided to purchase a fitbit for my partners birthday and for my elderly mother. I paid for the speedy delivery so it would arrive on my Partners birthday... and it didnt. I spoke to Fitbit and they intially blamed the Courier. The courier proved it had been despatched from a Warehouse prior to shipping with the wrong address. I asked Fitbit for an explanation, they didnt provide one, avoiding my questions at all time. I ask for compensation for the additional delivery charges, they did not even address the issue. There was no mention or apology for it not arriving on my Partners birthday, nothing. My order was through the Fitbit site where i actually recorded a written birthday message to my partner, through their site. By far, the limited communication with some big customers services departments, FITBIT has to be the worse on so many levels. If you can find an alternative provider of this type of fitness accessory, use them. Because at any point you either need their customer services to take responsibility, in my expereience, they will do everything not to address your concerns and avoid any resposbility. They didnt even show any remorse or offer a genuine apology.

FitBit (Versa) has let me down in a very big way.
Very disappointing & they've lost me as a brand fan forever.
I would NOT recommend this brand.

The 1st time I purchased it, it malfunctioned after several months of basic use. I got a free replacement b/c it was in warranty. Then recently, when I tried to update the hardware (to get it to sync with my other activity apps), the updating process hangs forever. For literally several days, I spoke with diff reps who told me to restart many devices and processes--with the same end results each time. It's like they had no clue about their product.

Apparently the warranty timeframe for the (defective) merch is only good for the original purchase. Right--so I got a defective merch replacement since the original merch was defective. And if I want to get a new FitBit, then I'll get 25% discount off a device. What is so hard about this concept? I'll pay 100% for products that will work 100% of the time, not 75% for products that might work x% of the time.
WTF.

Issues with it.

1. The battery did not charge to 100%
2. Once charged the battery would completely drain within an HOUR.

I called tech support, and they were kind to help me with my problem. After tackling the issue for 2 days, I was told they would not be allowed to give me a replacement because fitbit was warranted for only a year. The rep agreed that the battery was faulty, but he was not able to replace the device. Instead, he offered me a 25% discount on a new device. Do you think I am that ignorant?

Why aren't the consumers asking fitbit to extend the warranty? Why isn't Fitbit responsible for replacing faulty product(s)?

CONSUMERS be SMART... DON'T BUY FITBIT

Prerna Pateder

Fitbit is stealing consumers money I brought a Fitbit Ionic twice in less than a year and both watches stop charging and Fitbit company could not and wouldn't I rectify the situation I spent over $400 for both watches and I am out $400 football watches I would not endorse this product ever again I will hope that nobody else well spend they money on buying products from Fitbit and I'm going to encourage and spread that no one else buys this product

This product is only compatible with at most 10 android phones. Unless you have those phones you cannot buy this product.

I have moto G5s plus, turns out this device is only compatible with moto g5s. With one plus this device is only compatible with one plus 6.

If you have lower versions of phones which are already obsolete by the way, only then you buy this product.

Raised complaint to customer support, they told be to change my phone and then try syncing.

The Charge 3 works well at motivating me to move more and stay hydrated. That is why I rate it a three. Mostly the device works well. The software disappoints. Seems like not yet ready for beta testing, let alone be the app for third generation product. Without the software, the watch doesn't do much, and can't be set for anything.

Sleep tracking: Doesn't work if you get up during the night to pee. It needs at least three continuous hours to even record that you were in bed. Get up less than 3 hours after going to bed, or within less than three hours of getting up for the day, and your sleep tracking will be off by hours. So forget useful info about REM, light, or deep sleep when you can't even get total hours in bed.

Heart rate monitor: Typical of wrist heart rate monitors, it will sometimes not record your heart rate. For me, this happens when my heart rate is highest, as in beating hard out of my chest. I have the bands as tight as is practical and safe. I think this is typical of all wrist watch heart monitors.

Records "steps". I do not try to correlate this to actual distance, or even true number of steps. I take it as a measure of activity and try to hit the number each day. Good motivation. The software warns that if you don't swing your arms while on treadmill it won't count the steps accurately. Swinging your arm while seated eating chips may or may not count as steps. I haven't checked yet. (Who looks at their watch while enjoying chips?)

Records flights of stairs pretty well.

Records periods of activity when standing playing vigorous VR games. (Swinging arms, moving about, elevated heart rate.) Does not record Tai-Chi as activity (not enough impact or heart rate I guess)

Software Suggestions:
Link for User Manual on top level menu screen. Currently hidden deep, 3rd screen after clicking unlabeled link.

Link for setting alarm -put this on top level menu screen (currently three screen deep). Also provide the link to set alarm where sleep goals are set. ( I enter that I want to get up at 6:30 AM, but no place on that screen to set the alarm.)

Replace the little photo holder spot in upper left with the word "Menu". That is the function of the link there. Label it accordingly.

Provide better table of contents, under a "MENU" link, or index for finding things.

Ability to manually edit everything that shows up on the dashboard. If fitbit wants to flag manual edits, for those in "competition", fine. Flag manual edits, but allow us to make corrections for things this device records wrong, doesn't record, or I manually entered wrong. Frustrating to not be able to delete an accidental double entry for water, or type in a more correct number of hours for sleep.

Log for water entries should show the time each entry is made, in addition to the amount. That's how logs work. Was that last 24 ounce entry from lunch or did I forget? Can't tell when the log won't show time of entry.

It worked in the beginning but the screen got cut off then I called and I had a warranty by the time they sent me the refurbished one which don't work properly to begin with. I had to call them few times in order to fix it over the phone but neither of those times worked out and they were telling me to do the trouble shoot which it didn't help. Long story short they dragged me until the actual warranty got expired. They are not behind their product and when they say we send you the new items don't believe it's NOT new they send refurbished or used to drag you until the warranty gets expired then you need to buy the new one from them. Not reliable neither honest company.

Fitbit has time and again given me the run around and the back and forth tango regarding honoring the so-called integrity of their products and to make matters worse their customer service representatives are nothing more than programmed drones who lack the wherewithal or human intellect to take the initiative to actually assist customers in getting timely and effective resolutions! I strongly urge anyone thinking to buy a Fitbit to beware and then shop elsewhere!