FitBitReviews 462

Sent me a malfunctioning watch. Did everything they said to do. Sent it back for them to fix for almost two months. They sent me back a still malfunctioning/broken fit bit. Doesn't track any exercise at all. Customer service is terrible to deal with. They don't know anything and don't answer any of your questions. I'll be buying a much better product from another company

I loved my Charge 2 and then my Charge 3 until it started having charging issues. It was still under warranty so Fitbit sent me a new one which had some syncing problems and then a few weeks later they put out an update to the app and it hasn't worked since. It will no longer pair with my smartphone. When I open the app it says "no internet connection" but all my other apps work just fine. Support basically told me to get a different phone or buy a Charge 4 but when I checked the community forums I discovered there are a lot of other people with the same problem and with a variety of different smartphones. No longer a Fitbit fan since at this point my Charge 3 is an expensive pedometer.

I called in because my fitbit Versa stopped tracking. And of course there is nothing they can do for me because it was purchased in 2018 and it only has a year warranty. I went on to the BBB to file a complaint and it seems as though this is common thing for them to just stop working after 2 yrs. It almost seems that its something the company does to have it just stop working all of a sudden. Im sorry but something like this should last longer.

Ordered fitbit 4
Arrived and immediately had a battery life issue. Called their tech and said GPS was on... Never turned it on.
Battery life 19 hours. Called again. GPS on. Never turned on.
Called again and had me reset.
Called 4th time... You are right, you have a battery issue. Return. Sent Fedex label.
Just called again, it takes 10 days for return. Due to Covid. But you will receive your new fitbit in 4 daays Fedex...
But first you need to receive an email from us with your address. Never would have sent new fitbit 4 without email with address unless I called.
Needless to say, very disappointed..

I should have read all these reviews before getting a fitbit product. My charge 3 has spoilt 4 times in less than a period of 6 months. If i count the actual usage period, its actually 1 unit spoiling less than 1 month. HOW TERRIBLY UNRELIABLE. I have wasted so much time n effort on this stupid device and Fitbit refuses to extend my warranty. CS sucks, be in email, facebook or call.

If u r looking to get a fitbit, please just save yourself the hassle and get another brand. $#*!BIT should go bust.

The experience with this device was very poor. The device stopped working after 1 year. The belt was poorly made and broken after couple of months. Because I extended warranty period by couple of months, when I reached out to Fitbit Customer Service team they couldn't able to help me instead providing me very minimal discount for my next purchase which could still end up with expensive amount. Usually, I can have my watch functioning for years but with this Fitbit I was heartbroken. Customer team doesn't care if they lose a client. I haven't seen this kind of poor customer service. I would say if you want smart watch look out for a different device.

Purchase the Fitbit charge 3 special edition a little over a year ago and after only wearing the black wristband for 6 months noticed it starting to break. Called and to see if I could get a replacement, after was told that it was over the warinty he hung up. He didn't even bothered to ask me if I had any other questions. If this is what you claim great customer service is then I would hate to see your idea of terrible service.

Bought this watch mainly to keep track of my sleep pattern, I am very careful with my jewelry so I never got it wet before, even though you can, the other day I forgot I had it on and went to the beach and got in the water, not even swimming, the watch stop working immediately, although there was not any moister visible, I place it on rice for 2 days then place it in the charger but nothing happened. We called the company and they told us nothing they could do for me since it was out of warranty, so they advertise that the product can be wet, but the moment got wet it die, 300 dollars down the drain. Don't wast your money on buy this products.

Customer Service,

I'll never buy or promote aFitbit product again!

My first Fitbit watch stopped working after 3 months. I paid $49 to have it replaced. Customer Service rep tried to upgrade me for $99. I declined the "offer". My second watch went out 2 months ago. The CS rep tried to upgrade me for $199. Really? I could get an Apple Watch for the same price! Something's wrong with the watch and your "replacement" system.

I'll pass this along to anyone who asks about my Fitbit "experience"!

*******@gmail.com

I have been a Fitbit customer almost since the inception, having owned a Surge, Flex, and now two Ionics within the span of fewer than two years. The latest failure was the heart rate monitor, which failed on the replacement watch they sent me. I called into customer service, and I got "Although your tracker is outside the scope of Fitbit's warranty terms, we want to offer you the following: 25% discount on a new Fitbit" I sent the following message in Facebook, trying to be the loyal customer - "I just called Tech Support looking for help as the heart rate sensor on my Ionic failed. This is the second Ionic failure in less than two years. Before I post something negative on the site, is there anything more you can do for me beyond a 25% discount? I would love to stay with Fitbit, you are making it very difficult to do so." They in turn replied, asking me for my email address and case number, so I was hoping they would do something. NOPE. Here's the reply I got - "Thanks for the info and your feedback. We're sorry to hear your Fitbit Ionic no longer falls under our warranty. Enforcing our policies is something we take seriously. Know that we're always working to improve the Fitbit experience and we hope with these new improvements, not only will spark your interest in our newer products and features but most importantly, keep you in the Fitbit family." Huh? I spent my life in marketing and struggle to understand how flipping me the bird will "keep me in the family?" I would love to understand this response. So I responded nicely - "Okay, it's good to know that "enforcing the policy" is more important than keeping customers. I know my importance as a customer, given the low level of quality I have experienced both in product quality as well as customer service." So if you are contemplating buying a Fitbit product, buyer beware!

I ordered a Fitbit at the beginning of May during the mother's day sale and even though they offered free overnight shipping, after several weeks it hadn't arrived. I contacted the live chat and was told I would be emailed back that day with more details. Almost a week later, nothing. So I contacted them again. They tried to do the "we will email you back later" thing again but I told them what happened last time so they checked further into it. Turns out, the fitbit was out of stock which no one told me and they said they would do free expedited shipping (slower than overnight shipping, so not even offering their best shipping option) to make up for it. I asked about whether I would get the original sale price and she made it sound like it was a huuuuuge deal to get it for me and she was getting me a "discount" even though she was just honouring the original price I bought the product at. I complained and pointed out that they made me wait almost a month with no explanation and made me waste my time contacting them twice, and they werent doing anything to make up for it. She said she did everything they could. What terrible service! And magically, I wasn't given the option to fill out their survey after the chat ended. So disappointed with everything about it. Makes me like their products waaaayyyyy less

Purchased two Fitbit Inspire HR through Amazon. One would not pair at all with my laptop, and the other only worked for one day before it too would not pair. After three days, and seven phone call to C/S, Fitbit finally admitted the device that did not work at all was defective, and offered to send me an E-Mail with instructions on how to get a replace device. However, since the second device is now not working I have had it with fitbit and I am demanding a full refund.

Don't buy from this company!
I got the ionic for a Christmas present a year ago. Loved it till I tried to down load their update, it froze my ionic. I followed the instructions nothing worked had to shut It down But now it will not turn on. Even though it was THEIR update that killed my ionic they say there's nothing they can do but give me a discount on a new one.
There are many with this same problem in the Fitbit support site.
Don't throw your money away At Fitbit. It's better to buy from a different company that is more reliable and takes better care of their customers

Don't Buy a Fitbit.

If i could give negative stars I would have.

Poor Quality Manufacturer
Bad Customer Service
Bad Warranty

Display/Screen Cracked in the Charger after only 3 & 1/2 months
No warranty.

Offer to give me 25% discount to buy another one directly from them! But the 25% was only on certain models.

Bad bad quality
Bad Service
Then they think you might buy from them again... crazy!

I spoke with C/S Agent Marylou and her Supervisor Monica on 05/13/2020.