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Anthony Echevarria made a mistake in the move-out scheduling, and then he made me pay for his mistake and charged me 1 extra day's rent. And I sent email after email, but no one responded or got in touch with me. I just lost my hard-earned money because of Anthony's mistakes. And then I have been emailing them, and no one has responded to my email. Very bad. Do not recommend.
I moved into a rental home in Douglasville GA. It was a horrible experience. Maintenance was horrible I went without an air conditioner for 4 days. My house was over 89 degrees inside. The maintenance man knew absolutely nothing after 5 days they called in a professional from an air conditioning company took him 10 minutes. I move out spent 2 days cleaning that house and they took my deposit of. $1800. Read the lease, hire a company to clean your carpets and your house or they will find anything to keep your deposit. I had pictures and that didn't matter. They charged me for picture holes. Consulted an attorney and was told the only thing I could do was go to court. And there was no pre inspection when I moved in. Do not rent from them. I have never had my security deposit withheld and I have always rented.
Do not rent with FKH if you plan staying more than a year. I've been paying 1990$/mo, rents in the area have gone down about 1-2% in last year. Today FKH sent me a letter offering "early choice" (3 months ahead) lease renewal with, drumroll please, 18.3% increase in my rent to $2355! So thats 20% increase relative to market. They rent much bigger buildings in the area for less money on their own website. Also most trees around the house were cut down in past year so now it looks like a cement lifeless disaster. Needless to say, looking to move elsewhere when october market will be flooded with properties. AVOID this company. Not going to try negotiating Im over it, will rent from a private landlord not a corporation that doesnt care about its customers.
SCAM. They tell you that they don't check your credit and they go to your debt to income ratio between me and my fiancé. We made well over the 3 times amount that is required. So we filled-out the application paid all the $165 application fees and got denied because we were told they do not check credit but that is why we got denied. They said our credit rating was too low. Save your money, go with another company.
The application process is an unmitigated disaster. The web page barely functions, not allowing input in many areas and kicking you back to the beginning repeatedly. After finally getting through that and paying the application fees, the demand for an unbelievable amount of additional documentation is sent. Documentation that is needlessly intrusive and well beyond anything reasonable or customary. Send them all emails and email threads from my company relating to my transfer? Really? Like I'm going to send them privileged internal communication from my company? Provide copies of 1040's for my wife who doesn't work, and my son who is a student and doesn't work? Provide "2 BS"? I don't even know what that is. Emails from 5 different people requesting that I send them the exact same information I already uploaded on the website? Multiple telephone calls from me, messages left, and not a single return call. Had I known that the substantial amount of information entered and the documents uploaded through the application were just a start, I would have stopped right then and never would have paid the application fees. But I suppose that's exactly what they want. The lack of coordination, communication, and ridiculous requests for unnecessary and unneeded documentation to simply rent a house makes me seriously wonder if this isn't a fraud or identity theft operation. Trust me... look elsewhere.
Homes are not prepared for renters. Bugs, mold, broken fixtures, broken appliances, etc... the list goes on an on. I have no idea how bad they are going to slam me when I leave, but I know there has been so much wrong with this place, that I couldn't record it all. I guess we'll see. I hope you have a lot of time of set aside to burn while they send out their repairmen on various dates. I hope you have no intentions of actually talking to someone who can help you too, because you will not. You'll be sent to a call center that records your complaint and you get to wait around while they determine if they are going to address the problem or not. Stay away from this place.
Their homes are not taking care of. Due to their not maintaining the property, I had to call the fire department due to fire in attic. On top of paying an arm and a leg for a home that could have burnt to the ground, they nickel and dime you to death. Have you ever heard of paying service fees for "security" to use a credit card to pay rent and utilities? Almost 30.00 a month extra, which they do not tell you about until AFTER the lease is signed. FIRSTKEY HOMES ARE CROOKS.
DO NOT CALL OR INQUIRE ABOUT ANY RENTAL PROPERTIES FROM FIRST KEY HOMES. I HAVE REPORTED THIS COMPANY TO THE STATES ATTORNEY OF FLORIDA AND THE BBB. I DON'T WANT ANYONE TO HAVE TO GO THROUGH WHAT MY HUSBAND AND I WENT THROUGH. BEWARE, CHECK COMPANIES OUT AND MAKE SURE YOU DONT SPEAK TO JOKER JOE ULFE!
Am so irritated right now, I pay almost 3800 to move in a roach invested house. I can't even move in and on top of that the house wasn't even clean before I got the keys. Roaches in the refrigerator and stove. I ask for some more appliances and they told me they send someone to clean those. Now everybody know once roaches get in the inside of a stove and refrigerator there in the body and once I put food and start cooking they coming out. And on top of that they want me to pay for the cleaning service and they will reimburse me, so mad right now. Yesterday I have to clean the kitchen cabinets and bathrooms because they was full of roaches and coming out as I was cleaning. I have movers coming tomorrow to move me. Why the hell I got pay for guest I didn't invite.
If you're considering moving into a home owned my First Key, DON'T! My boyfriend and I started renting with them in August and have had nothing but problems. To summarize, our electric was shut off, and they won't reimburse us for paying THEIR late bill from before we moved in (June/July), our garbage didn't get collected because they never set up an account for us, we have had mold in our kitchen for 4 months, and they won't fix it, and our calls are NEVER returned from our property manager. Here's the full story if you want to know more:
My boyfriend and I moved into our house with First Key in August 2021. On September 22nd, our electric was shut off. We called every phone number we had to reach First Key multiple times, but never got an answer. My boyfriend and I both had work that day, and the temperature in our house was dropping. I was unable to get ready for work, make myself food, or charge my phone. Knowing that First Key wouldn't answer the phone or help us resolve the issue before it got dark out and even colder, I called the City directly to find out why the electric was shut off. They informed me that the bill for June/July 2021 (when we hadn't even moved in yet) was not paid, and that First Key was sent multiple notices that the electric would be shut off. He said I would have to pay almost $200, which included the late bill and the fee to have the electric tuned back on. I paid the bill and was told I should put the account in my name, so this doesn't happen again. After sending all the proof to First Key to get reimbursed for this, my boyfriend got an email from them saying we are ineligible for reimbursement because I put the account into my name, so they aren't responsible for the bill. I, again, sent them proof that it wasn't changed into my name until AFTER I paid THEIR late bill. We have now been waiting for answers and have gotten none. It is so ridiculous for them to say we are responsible for a bill when we hadn't even moved in yet. We had to deal with our electric being shut off for a full day because of their incompetence. This happened AGAIN when the trash company refused to take our garbage, saying that an account had never been set up for us.
In addition to this, we have been living with mold on our ceiling in the kitchen since September! Maintenance inspected it on September 20th and told us that we need a new roof ASAP. I am very allergic to mold, and First Key keeps denying the bid to get it fixed. It is now January, and they haven't approved the work order or taken any steps to get rid of the mold.
Lastly, good luck trying to get a hold of a property manager. In the 5 months we've lived here, we have been given at least 4 different phone numbers for property managers. Any time we call any of these numbers, we leave a voicemail that is NEVER returned. Any time we call the main phone number, they tell us there's nothing they can do and that we need to talk to our property manager. When we tell them we've never gotten our calls returned, they just keep telling us they can't help.
I have been having plumbing issues since I moved in at the end of February. Black water, busted pipes that flooded the home, mold growing out of the floors and in walls. The most recent issue is the roof had a leak which caused the water from the rain to enter the home and cause the ceiling in two major places cave in and saturate the floors that it caused it to leak into the downstairs dining area. I went to the doctor and was told I was having respiratory issues from the installation that was from the damaged house.
I requested to vacate on or around May 25 due to my safety and my health issues caused by the damage of their property, and my requests initially went unanswered until I was informed their legal team would agree to allow me to vacate on May 3rd but it had to be drafted. After again being ignored by FirstKey until May 17th, I was finally given a lease release.
The issue was the document provided to me via email on May 17th stated I had to vacate by May 3rd (Which was a date two weeks prior to me being given the document). I requested a vacate date that wasn't two weeks prior to receiving the agreement within an hour of the email to allow time for me to find movers. I have since been ignored and given the run around and now my rent is showing two months passed due.
And yesterday on June 28th after requesting an updated lease release and being denied by telling me they could not have the document corrected and just to sign the document, I am told that I have to vacate by June 30th but won't be provided a written statement by their team until June 29th. They could all of a sudden update the document that I have been asking to be corrected this whole time over night. So after a month of trying to get a realistic vacate date, I am being told I will technically only have 1 day to move from the property.
FIRST KEY HOMES PROPERTIES ARE RUN DOWN, NOT MAINTAINED, AND OFTEN INFESTED WITH GERMAN ROACHES. MOVE IN EXPERIENCE IS HORRIBLE! EXTREMELY POOR CUSTOMER SERVICE.
